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I've been looking for a hot water on demand propane water heater...thanks to your online help I just ordered one! Thank you!
Website - 1) constant pop-ups from customers 2) phone number - US should be the default - took a couple of tries to get it inputted. 3) CAPCHA - instructions state insert only letters, however it requires letters and numbers!! to verify - also took three tries. Why do you make it so difficult to use your site?
I bought on december 29 2020 a $1,069 Takagi tankless gas water heater. After 17 days with no updates on shipping I decided to start emailing and calling them, I texted the emailed them, called them left messages you name it. By the fourth day I was getting really freaked out since there was no response. I decided to delve harder into the website and realized that they are based in Maryland but the call center is in Boca Raton, FL a few miles from my house. So i went there and talked to 2 people that were the concerige for the 8th floor where people rent out suites to do business they said that the people that worked at the call center moved out at the end of December with no word as to them leaving. The people said they managed the floor said they had got bought out and then closed. So i think thats whats going on I called American Express and canceled the charge on my credit card. Fortunetely I had not paid for it yet so thats good.
Tip for consumers:
Do not buy from this website
Products used:
none
Had a hiccup with a coupon code on mobile device browser, but Valerie was helpful in sorting it out on the phone.
I had to place my order twice because it didn't go through the first time. I just hope the item doesn't get sent twice and charged to my bank account twice!
No problems. Better price than others. Fast shipping. Company shows extra concern to its customers. Excellent seller to deal with. A+++++
Exact part I wanted, hard to find online, i thought the sale price was fine since it is a specialty tool. However the shipping was, in my opinion, expensive for such a small tool.
great service, received orders sooner than i expected, Thanks for the great service and the super products.
I liked the fact that you have guess checkout. As a government purchasing agent I do dozens of purchases, and hate having to create accounts just to buy stuff. What I really hate is all the advertising e-mails I keep getting afterwards. I will remember "EC" more that others just because of this option. Yes, you can follow up with me on satisfaction, but please don't send me e-mail as stated above.
I was unable to use PayPal. I received the following:
Access Denied
You don't have permission to access "http://www.paypal.com/cgi-bin/webscr?" on this server.
Reference #18.380ad*******700.20e122f
Always have the item I need at a good price. I would like to see a "Collect" shipping option where I can use my Fedex account.
Very simple and easy to use but the shipping cost is far to high for 2 small batteries! I would not order if I could find in a local store.
I love the product Sto-Cote vapor barrier. I am replacing the one I placed in 1999 and only because I had removed a chimney. Otherwise, it has stood the test of time!
Fair price and hassle free check out through Amazon. Will be visiting your site for competitive pricing and you beat out Amazon's bloated price. Thanks, Tom
What, no Protecto Wrap Dual Guard Threshold Tape sold individually? Only shown in 5 rolls or 75 rolls!
I checked all my local suppliers , but they could not even come close to your Great Prices , Free Shipping
it's was a win , win !!
I'm sure I will be satisfied with the whole house fan cover as soon as I get it installed. Since I am doing the installation by myself I am going to make a template of the cover out of heavy brown paper so I can tape it over the whole house fan & get the holes marked in the correct spot without drilling a million holes in the ceiling around the fan ":O)
I am in general satisfied, but I paid for priority mail and it took six days. The items, Limelight night lights, do not have "UL listed" on the product or the packaging.
I purchased a refurbished Ecobee3 and I was disappointed that there was a large irreparable scuff on the front face of it. For the price, I guess I can't complain; and a couple months out now I hardly think about it now.
Good prices, fast shipping. It was all I needed. Strangely, the price of the product I bought more than doubled, after I got it here, it's cheaper at local merchants now.
This is my first time buying from this site, I am satisfied with the information that each item has for ensuring that we get what we need. I look forward to buying more items in the future if this time everything goes flawless.
Great service, fast, prompt, and packaged in a professional manner, definitely will be do business in the near future!!
Just what I ordered. It's always good when you receive what you paid for. Thanks for the service I will shop here again. Thank you.
This is our second time to buy Boss 365 caulk from you for our motorhome. Has been a great experience. Thank you for stocking this product.
I have not used the product that I purchased yet but I believe I got it in a timely matter at a reasonable price.
Thrilled to find that you offered the Decor style foam insulation pads. They have been difficult for me to find as the local big box stores such as Lowes and Home Depot do not carry them.
Shopping experience was good. It's kind of a hard pill to swallow paying for shipping these days. But after shipping this product was priced similar to elsewhere
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