Enterprise Rent-A-Car

I made a reservation over the phone to pick up a car literally the next hour. I take an Uber to Enterprise just to be told that they don't have anymore cars for that day. There's no reason why the person who helped me book my reservation did not tell me or even check to make sure they had cars available. I will never do busy with that location ever again. And I'll make sure to ask if they have cars available before even leaving my house next time. - Colonial Heights VA

Don't sign that dotted line without checking your car. Because that's exactly what they do first. They ask you to sign then they give you a piece of crap car. You call it in then they give you a fake reference number. Then they don't recognize that reference number they give you and then they MAKE your insurance pay for their damage. Such thieves and the worst customer service ever. I will never ever rent a car from all 3 of their rental car services. They all suck!

My name is Abram Reese and I rented a car from Enterprise in Fayetteville, Ga. This evening.

I'm sending this email about the EXCELLENT Customer Service I received from Sharee Stephen. I was having just an alright day before I was greeted by her beautiful personality and professionalism. I just wanted you and your company to know that she's definitely a "keeper." Thanks for your service.

I rented a van for a family getaway with 3 months in advance and the day of the pick up, they asked me the night before if I can be a little flexible with the pick up time. Of course I said yes, thinking that it will be 1 hour or 2 delay. The thing was that we went to the agency at three different times, last one at 7:00 pm, still the van wasn't there. We talked to the manager and everything, and nothing, just a card and words saying if we get your VAN I will call you! It didn't happened. Fact: The VAN never arrived. Consequence: we didn't go to our trip. The agency didn't help up to get another van as replace. That simple! They ruined our family vacation!

We recently rented and did not have a good experience with the mechanics of not one but also of the replacement vehicle we were given. However, when we returned vehicle and explained our situation Zachary from Enterprise La Crescenta, was very apologetic and sympathetic to our troubles and issued us a refund. It was nice to be acknowledged and heard. ThAnk you Zachary. We will be back.

I've been a gold customer for 6+ years and this guy Darian Espinal got my granddaughter banned from using enterprise. He is very rude and has a nasty attitude. You've just lost some great customers over this decision me plus the three other family members with a gold membership will now be straying away and using hertz, Sixt, etc!

We experienced a nightmare renting a van from Enterprise for our trip to Oktoberfest in Germany. The vehicle key stopped working, assistance never arrived, and refund promises were broken. We ended up paying for an unusable vehicle and facing additional expenses. A disappointing experience that demonstrates the lack of commitment and respect for the customer on the part of Enterprise.
Case Number / Rental agreement: 1PHXV5

My vehicle was T-boned by an Enterprise rental car driver. I reported the claim, only for them to constantly transfer me to different departments with no one to help me. After a week of waiting for a call back, I spoke with several people to get the name and phone number to an adjuster. Only for my calls to go to voicemail and emails to a fake email address (the message comes back as undeliverable). The Enterprise rental car driver was at fault and I just want my vehicle repaired.

For the first time in my life, I am writing a negative - very negative review of a rented car. It comes from Motor City Drive location in Colorado Springs. Huge mileage, over 22,000. Smell as if someone smoked in the car and then intensive sprays tried to overpower the bad smell - they did not quite succeeded. Dirty rear view mirror made it hard to see (see photo). A random piece of paper was glued to the windshield. I was promised a 4-wheel drive, and this was the only one: take it or leave it - just as God offered Adam to choose a wife. Zero stars would be fair - will have to select one star. Very disappointed, will try to avoid if possible.

Rented a car from them. It was broken. We turned back in within an hour. CC company said don't pay it and refunded us. Enterprise then decides to bill us for a delinquent charge. Worst rental car company out there.

Rented a SUV Premium through Hotwire for pick up this morning. Got there, said he didn't have the vehicle, we said we would accept a smaller suv. Then said that people ride by, see a vehicle on the lot, come in a rent it even if a reservation has been put on the vehicle. Then said we couldn't use a Visa debit/credit card drawn on a federal credit union. Said we needed bill statements from past 30 days. Then after finding those, he said we needed to supply 3 references! WTH!? We are in our 60's, perfect driving record. I am so angry right now and greatly disappointed.

Bailey helped me keep my reservation and made sure that I had a car when I got back from getting my drivers license. A Great Person!

I received horrible experience from an agent at Cordova Tn GTown PKWY location. We made a reservation online for this location only to arrive and be told because we made it same day we would not be accommodated. The agent was very unprofessional and RUDE. I will never rent from enterprise going forward due to this ALWAYS being the issue with this company. They over book and waste customer's time.

What a saga this has been. I reserved a small to medium van to move myself and my partner from Aberdeen to London. Evening before pickup I get a call from Enterprise saying they don't have any small-medium vans but will try their best to get us a large one.
Not ideal as the van will be half empty and quite large to navigate through central London but what can you do, we were on a strict schedule.

When picking up the van the enterprise agent noted some damage to the vehicle however informed us that damage under the size of a £10 note is not recorded on paper by Enterprise as it is deemed cosmetic on a vehicle of that size. Regardless, we made sure to take photographs of the van as it was picked up (these photos have been sent to Enterprise in our attempt to reconcile with them).

A week after dropping the van off in London I received an email from Enterprise saying the van had sustained damage during our rental period and we would be charged £250 for repairs. Upon inspection of the damage report, it was obvious that the damage claimed to have been sustained during our rental period was in fact already present on the vehicle when we picked it up from the Aberdeen location.
Noting this, I emailed the agent in Aberdeen stating that this damage was already present and provided the photos we took when pickup up.

I have since had several unsuccessful communications with Enterprise. They do not care about anything I have to say and repeatedly send the same responses over and over.
I finally managed to get the charges reverse by my bank however today (11 months after this began) have had an email from a debt collection agency. I now see the only way out of this is small claims court.

Never will deal with Enterprise or their sister companies (Alamo and National) again and I strongly recommend others stay away.

You would have better luck having a Uber pick you up! Their customer Service is garbage. We ordered a service, they was supposed to drop the car off at certain time. Needless to say they don't even have services available for said time and are trying to figure out a solution…… I will
Never consider Enterprise Again ever.

I reserved a minivan at the Lexington KY Airport enterprise got there to be told they don't take visa debit. Ok its an airport thing. I actually called the reservation line and found out I can go off the air port and the card will work. Made my reservation and was half way there in a Uber when the guy I JUST made the reservation with called me and told me he suddenly doesn't have a mini van for me. That all of a sudden he realized he had 7 reservation but only 3 vehicles. I asked about other offices he said no one in Lexington KY had any. I'm extremely extremely dissatisfied with this company. And I feel disrespected and lied to.

They switched vehicles up on me. I had a Chev Equinox SUV RESERVED ahead of time BUT when I got there they'd given it to someone else so I was stuck with a Dodge Challenger for a 'WORK' vehicle (?). It was 4:30PM & I didn't have time to go elsewhere before dark. THEN they calim I 'scraped' a 'parking block' at the end of a parkin space and damage their vehicle. Wll IF I'd gotten what I was SUPPOSED TO that low to the ground Challenger might not have 'scraped' a 'parking block'. I dunno... I made complaint with my insurance who rented it for me as well. No one at Enterprise even cares... really?

I will NEVER use Enterprise again! I paid my bills, and Enterprise double-charged me six months later. I had to stop payment and cancel my credit card. The local store told me to call corporate and washed their hand of my dilemma instead of solving my issue. Corporate was of no help after 6 calls! The insurance adjuster told me that they already were paid. Beware. NO ONE KNOWS WHAT IS GOING ON!

What an awful company to deal with. Good luck trying to speak to a manager or get a call back when you have a complaint. We sorely need some more rental car companies rather than just enterprise having a monopoly on the market. Maybe they would treat their paying customers like absolute crap

Made two reservations they still didn't honor it my truck broke down on highway walked 5 miles they got a ride when I get there they say no evil the manager looked like the janitor
Bad people

They stole money from me, they just ran my card without saying anything to me and without my authorization. I have read over the agreement and no where in it says they can just run the card for any reason. I would give them no stars if I could.

I arranged the rental of an intermediate size SUV with Enterprise rent a car in Innsbrook ( Glen Allen) VA. My mother died recently and I needed to clear out her apartment (a 1,900 mile round-trip). I called several weeks ahead then reconfirmed twice the week of the rental. When I showed up all they had was a truck -' and didn't care at all that I was upset. I left without renting there. I recommend that others avoid them too.

This location was open from 9am to 1pm. Why would Enterprise schedule 70 reservations in 4 hrs and have a staff of 4 employees? We arrived at 9am to check in. The line was 20 deep? Your rep that handles the reservation lied and reported it would take hours to debark from the cruise. It took less than an hour. Reservation was registered at Noon - should have been at 9am but your rep was incorrect. WAITED in front of that hotel from 9AM to 1:45PM, thats right 4hrs and 45 minutes, AFTER your business closed, when they finally gave us a car with no gas in and we barley arrived at Fort Lauderdale Airport as the with the gas light was on? The manager did NOTHING to make anything work, just sat at his desk and closed the door at 1pm and turned off the lights, let the other 2 poor employees take all of the wrath and complaining from all those stranded at this $#*! hole of an Enterprise Location, what a disaster Enterprise caused so many people, the point is if you want the 70 reservations, especially at a off site, where you have to retrieve the cars, you should be properly staffed to accommodate paying customers and not make excuses that you are understaffed.

No way to run a business as you manager is an idiot in customer relations and staffing.