Epson America

Do not buy these products they suck the people don't even help you try and fix your printer. They look for any excuse to not cover the warranty. Because of me using 3rd party ink which had nothing to do with a paper jam. It just keeps saying that but the paper goes through just fine and they won't help at all. $250 out the window. They clearly don't care about customers. I hope and pray if you do buy from them you have no problems because if you do you're not going to get any help.

I've purchased 3 of these and returned 1 so far. The connection with WiFi is unreliable and the scanner is right next to the router. In addition to unreliable connectivity (it cuts out scanning in the middle of jobs), the scanner very frequently jams causing 10-20 seconds of lost productivity in the middle of a scan job and then sometimes the scanner does not recover so you have to start the scan job all over again. The one I returned would not connect to the WiFi at all. The other one is with my bookkeeper and she isn't impressed either. I will be looking for replacements for the 2 we have for something more reliable and robust. This is a beta unit at best. I have a very busy bookkeeping and payroll business. We need to scan hundreds of receipts per day. I am a highly accredited software engineer. You can look my profile up on LinkedIn. I hold a masters degree in computer science and a bachelors in information technology. I have supported scanners and printers for over 4 decades in my career. Your product is not what it promises to be.

Epson printers are the absolute worst. Total and complete garbage. If it lasts a year you will be lucky. What's even worse is the company does not stand by the product. If you do get a person on the phone who speaks proper english, it won't matter because they will do absolutely nothing to help you or even worse accuse of of 'not using authentic epson inks' just so they can get out of doing their job. Run fast! Turn the other way and go with a reputable company like HP.

Had issues with my Epson printer clearing its print heads after printing only 202 pages on the printer. After searching for a contact number for Epson, I finally got someone on the phone, and there was a clear communication issue. I wasted tons of ink and hours of my time trying to resolve the issue. Epson offered no solutions, and I was told they could not help me. Complete waste of my money and time.

I never received a tracking number in my email for my recent purchase. When I called customer service, the woman was horrible! Every time I opened my mouth to speak she would talk over me. As far as deactivating or deleting my customer account with them, I can't even find a way to do it! Then she wanted to add another email address so I can get annoying emails for stuff they want to sell when I can't even get a stupid tracking number when they already have my money!

Bought a large format printer that arrived defective. Company is refusing to replace it because it's "too big", and they keep telling me to try setting that I already have and they clearly don't fix the problem. Customer service people are not keeping their communication up, and just ghosting me after telling me that they'll call back or email me. After spending thousands of dollars with them, I thought I'd at least get some sort of resolution, but at this point I just feel scammed out of my money by a giant corporate monster that has zero accountability for their defective products. Absolutely don't recommend doing business with them.
In the photos you can see that the printer randomly stains my photos with red tint, and there's absolutely no rhyme or reason to it, and absolutely no way to fix it from my side.

I have a perfectly working Stylus Photo 2200. Can't make a single print because EPSON stopped making the ink. At my job, we have EPSON projectors. After a year or so they have a new model and a new (different bulb). Funny, the outside of the last 4 models we bought look pretty much the same, but not the bulbs. They all have little detents and notches that keep you from using you old stock bulbs in the new projectors. In my opinion this entire company is EVIL.

I reached out to Epson on Tuesday with a printer spooler issue. After troubleshooting the problem for over 20 minutes, the tech could not resolve the issue. I was told that I would receive a call back by COB the same day. Well it has now been 4 days and still no call back. I reached out to my IT department and they solved the issue in literally 3 minutes. Another reason I will never purchase another Epsson product again. I will stick with Canon going forward.

Have 2 epson units, really happy with them for a few years. One developed an issue feeding ink from the cartridge and support is basically non-existent. Sad.

Epson ET-5880 printer owner

"Unlmited free ink for 2 years" is not true.

Epson support: has not replied back regarding ink rebates, nor have they replied back regarding low printout quality.

Do NOT invest your hard-earned money with any Epson product. They are easily the most frustrating and ethically bankrupt company you could imagine dealing with. We're on our second 5040UB projector which is now suffering from the same malfunction as the first. When they replaced the original one, we were given a refurbished unit which has now failed. Numerous calls to Customer Resolution have yielded zero results. Worse yet, I forwarded official Letters Of Inquiry to their CEO, Keith Kratzberg as well as a Senior VP and weren't even provided the courtesy of a response! Sorry, but as a journalist and consumer advocate for over thirty years, I've never been slighted in such a way. And here's the kicker: I spent hours doing my homework, including interviews with five different Epson Home Theater Dealers. The feedback was eerily similar and entirely disconcerting. The takeaway was that, if your projector actually lasts through the end of its two year warranty, you've done well. Yes. That's what I was told, over and over. A disposable $30 toaster? I get it. A disposable $3000 projector? That's a crime. Again, don't do business with this company. In fact, don't walk away from their products... RUN!

No need to bother with refueling, pre-set CISS only facilitates the process. Good print quality. Scanner and copier that is always at hand. And it's all in one device, whose name is Epson L210.

Epson Ink Scam
First off stay away from any printer that has a "Maintenance box" as all it does is waste your ink and money by design!
I just replaced the Magenta and Yellow ink cartridges and as the pic shows I still had some ink in the Black and Cyan cartridges before I did. After replacing the two, the printer does some "Maintenance" then tells me to replace the Cyan ink cartridge as it is now empty, so since it won't do anything unless I do, I replaced it. It does its "maintenance" again, now the black cartridge is empty and the two I just replaced are a quarter gone. Again, it forces me to replace the black cartridge, so I did, more "maintenance," now the Magenta and Yellow cartridges are half empty and the cyan cartridge is a quarter empty. Not one thing was printed yet the two cartridges I just replaced seconds earlier are half empty and the other a quarter empty.
I will never buy an Epson printer again and I will do everything I can to avoid a printer with a "maintenance box" scam built in, just call it what it is EPSON… an ink reservoir that we've designed into the machine to make you waste a lot of ink and money, but it is okay as it is for your printers benefit to flush out the printer heads and buy more overpriced ink.
It is unfortunate that so many corporations have adopted such unethical business practices all for the bottom line… Yes, capitalism breeds such small greedy minds.
This company should be sued!

To quality! A little slow receiving info. From my computer, but the speed that it prints makes up for that! Would highly recommend this scanner/printer for any home or small business! Dale

I bought an Epson lable printer -ColorWorks C7500G-for $8500 a year ago. The printer was always buggy, going through a "Head Maintenance" cycle for upwards of 30 minutes when I turned it on, wasting huge amounts of ink. I sent it in, under warranty, to Epson, and they refused to repair it under warranty AND as a paid service because I used non OEM ink. I was willing to pay to have a new printhead, and they refused. Now I'm out $8,500 with no possible way to get the printer repaired (as they won't sell parts either). I highly advise anyone to avoid Epson printers due to their horrible customer service and unimaginably belligerent repair policies.

I paid nearly $500 for an Epson printer. It is terrible. It doesn't work half the time. The scanning is a non-functional. A COMPLETE WASTE OF MONEY. I have to pay a service man $100.00 to come to house each time the things goes out and he spends an hour just getting it up and running. Then in three or four weeks it goes out again. What a rip-off.

Steve C's review here doesn't belong--he's reviewing the product, not the site. Moreover, his assertion that "Nobody really can compete" is ridiculous unless he's made a thorough investigation of all competing products, which is not credible.

My review is of the site, as used for support. The written support is pretty good. But think hard before you phone for support. The level 1 support personnel (the ones who take your call) are almost universally clueless, and will take an unbelievable amount of your time, which may or may not solve your issue. The level 2 personnel (to which level 1 can connect you) may be better, but don't depend on it.

I speak from sad experience with my XP-420 printer, which although I rarely need to use it has necessitated a dozen support calls in just a few months. Every time I call I'm kept on the phone for close to an hour or more.

Without exaggeration, since buying this printer at the end of JULY 2020, I have needed to contact Epson each and every time I have needed to print.

Each
And
Every
Time!

I am beyond frustrated with it and want to throw it out the window, then run around the house to go stomp on it for good measure.

HOW can we be so advanced in so many areas, and yet Epson's connect and print technology is still so outdated and crappy? SERIOUSLY, you'd think that with the EIGHT different bloatware programs their "lite driver" (I'd hate to see the non 'lite' one) installed on my system, ONE of them would actually be able to communicate with the printer, but noooooooo!

After being on hold with them for 27 minutes, someone just picked up, then hung up. #&%@$@!
After finally reaching someone and after an hour and one minute of 'troubleshooting', I was transferred to a supervisor, and then a Level 2 Escalation Technician... THE very FACT that they need Level 2 Escalation Technicians FOR SIMPLE PRINTERS, ought to tell you something.

Stay away from Epson printers.

NOTHING worked, so DID indeed throw it out the window after Epson did not even offer service or replacement on a practically NEW unit.

Let me reiterate:
Stay away from Epson printers!

Costs a lot just to replace the ink pad. So many hoops to jump through just to even get the part replaced and then to have the counter inside reset costs even more money than the part itself. Have to read off the serial number to support just to verify if they will assist or not. Even then they refer a printer repair place that does not even have an office anymore. Clearly an incompetent company who only wants your money.

Bought 4 epson FX-890II-N and 2 DFX-9500 printers in 10/2019, all advertised with 3 years warranty.
Tried to get FX-890IIN serviced on 04/07/2021, their web site claimed it is out of warranty? They don't seemed to honor it? Bought them directly from epson and provided their order #.
So far no cooperation, been in business since 1985, guessed I will have to recommend Okidata?
Such sad company...

DO NOT EXPECT EPSON TO BACK THEIR PRODUCTS...

I can't say that the overall quality of their printers is that great. I hav had 5 Epson printers and 4 of them stopped working within 3 years. Two of them stopped working within the warranty period and Epson replaced them immediately. However, they were replaced with remanufactured which is standard procedure in the industry. I received the replacement in two days.

I had a wonderful and dependable Epson printer for over 10 years. It finally reached the end of its lifespan, so I went with Epson again. Has been a total nightmare! 4 different printers later, none of them would EVER connect to wifi except 1 for about 1 hour and then it quit, 1 the size of a VW bus that they said was for my home office, and 3 with various hardware failures, 8 trips to post offices or dragging heavy boxes back and forth. On hold for countless hours dealing with the continuous issues. They will not just refund my initial money and let me find a better product elsewhere. Very poor customer service. WARNING! DO NOT BUY ONE OF THESE PIECES OF CRUD. I would give them 0 stars if that were possible.

Within 1 month the WF-4833 printer began pulling multiple pages from the paper tray when printing or copying. It now does it consistently. I contacted Epson and followed all their test procedures after which they determined it needed to be replaced. I sent them the receipt for the purchase and the serial number. They replied saying that the serial number indicated it was not purchased from an Epson Dealer, therefore there was no warranty. Period. No more discussion.
I purchased this on Amazon from a seller called Wintshop. When I contacted them about this, they replied that I was no longer within the 30 day return window, therefore they would do nothing. This was day 35 after the purchase. I am out of luck, stuck with a printer that 100% of the time does not function. The product is poor and Epson as a company is poor as well. They honestly expected me to research who I was buying the product from and somehow confirm that buying from them would not void the manufacturers warranty. This was a new, unopened box purchase on Amazon. Beware.