EspeciallyYours

I bought a pair of shoes,ESPECIALLY YOURS sent two different size width. After numerous calls with downright poor customer service which lead to escalation to their supervisors.
I returned the misfit and reordered another on the same date.After waiting a month for my refund they grossly falsely accused me of switching the size width and returning a misfit.They stated that is what they have in their notes and could not change it,that I switched the shoes width that I returned.
I have strong evidence that proof otherwise.What I have are exactly the same size width,so how then would I have switched? Of course they wanted to hold on to my money for the return,they finally agreed to give me back a portion of MY money.I sent them pictures of the evidence of the shoes indicating that I did not sent them back a misfit,because if I did I would have a misfit now which I do not.Even the supervisor that I last spoke with,stated that I would have had a misfit in my possession if I had switched,which I do not as is seen in pictures attached.
With all I had to go through from 12/5/22 - 1/31/23,I am totally through forever with Especially Yours.
They would not take responsibility for their own mishap but lied on the customer who had strong evidence to support the truth.
If I had switched the sizes as they had falsely accused, how then as in pictures attached would I have had a pair of shoes that are both the same size?.
Especially yours is truly awful to deal with.I have had nothing but sheer headaches,frustration,anger and long lengthy phones call just trying to purchase and get an item.
It is really not worth shopping with them.They are totally aghast!

I love your clothes, I wish you would consider making petite women sizes. My last suit was perfect in size but had to have it shortened. For the most part I am pleased with my purchases..

I recently had the pleasure of diving into the world of Especially Yours, and let me tell you, it's a fashion journey worth taking. From the moment I explored their collection, I could sense the commitment to individuality and style.

What impressed me most was the diversity in their offerings. Whether I was in the mood for a classy outfit for a formal event or something chic for a casual day out, Especially Yours had the perfect options.

I had a problem with my order I emailed and the customer service person that wrote the email was nasty. I couldn't believe the thousands of dollars I spent with them I couldn't get one customer service representative that was helpful, professional, or concerned about me their customer. I emailed Especially Yours and expressed the poor service I received and that person was nasty so I will not be shopping with them any longer,

Overall, my experience with Especially Yours was nothing short of wonderful. I left with products that not only enhanced my style but also made me feel confident and empowered. I highly recommend Especially Yours to anyone looking for quality, style, and inclusivity in their fashion choices. It's a brand that truly understands the importance of embracing individuality and celebrating beauty in all its forms.

I purchased several items (apparel) online to give as Christmas gifts. The order arrived timely. I received all the items ordered. So far, so good… read on. Upon inspection of the order, I found the quality of many items to be poor and I felt uncomfortable giving the items as gifts. So, I decided to return part of the order. Here's where things got tricky… read on. In speaking with Demoya, the "Customer No Service" Rep, then, Katie, the "Customer No Service" Supervisor, and finally, Moesha, the "Customer No Service" Manager, I learned that there is inequity in how the 30-day return period is implemented. The clock starts when the order is SHIPPED to the customer (not received by the customer) but the clock ends when the order is RECEIVED by the company (not shipped to the company). If the 30-day countdown starts before I even receive the order and I have to return it several days in advance to ensure delivery by day 30, the return period is really 2 weeks, maybe less. A more fair policy would be to start and stop the clock at the same point for both the customer and the company — either the ship date or the delivery date on both ends. I am extremely disappointed. Now, you've been warned. Beware of this subtle "Gotcha" practice. Fool me once… well, you know the rest. Especially Yours, do better!

The items looks better on the website or the catalog. This was my second time ordering and my last. A red suit that I ordered has number 16 written on the collar. The dresses look very cheap and poor quality. Sending all of my items back for a full refund. There is not enough space for me to write about the customer service that is worst! SAVE YOUR MONEY!

I absolutely love the suits that I've gotten from Especially Yours, but the customer service is horrible! Curt and unfriendly!

On 7/4 placed an order by phone. So much noise in the background I asked if she was working from home. Checked on order status 7/11, a week later to find it had not yet been shipped. A new service rep. Could not give me a shipping date. Not an efficient company.

Received email with price reduction from especially yours. However, the business would not honor it, even though I had proof, in the email especially yours emailed me.

I called to place an order and asked the representative the approximate date of delivery. Her attitude was nonchalant, unprofessional, and down-right rude. I decided not to place the order. It seemed as though I wanted her to give me something free. I've always been told you don't beg for something you are paying for. There are too many other places to shop where your purchase is appreciated. Akissa must not know that the customers pay her salary!

Customer Service do not listen to clients as they verify their personal information upfront. Also they cannot see billing information and of no assistance. Customers need direct number to accounting/billing during the week and this department is closed on weekends. It woukd be helpful to share accounting/billing to your Customer Service Representatives so they can assist all aspects of an order.

Ordered a pair of boots and received the wrong size. Returned them expecting a refund of $29.99. Only received $2.00. They said theres no refund or exchange on clearance items. Says its stated on the website. I had no idea. Didnt see it. So they kept my returned boots and say they donated them to charity. Well heck if Id known that I would have given them to my sister as a gift instead. Never deal with them again!

Per their instructions to the letter... returned a 3 piece pant suit for wedding. They claimed first they never got it for weeks and then it was there but missing one piece so would not refund the $95. Terrible company... absolutely horrid... do not use them for anything.

I returned 6 clothes for bigger size, they stole the most expensive one in the package and told me they receive only 5. Stay away from this business. Their customer service is very rude and disrespectful. No refunds, only exchanges and if items are sold out, they will still not return your money.

The Reps were very brash and unknowledgeable. I placed an order; it took almost a week to process it in their system. Once processed, I could not get any updates on the order; after nearly a month, someone finally told me that the order was canceled; why we don't know. I have never experienced such horrible, unprofessional, incompetent customer service in my entire adult life.

The last two orders the quality was poor. Wigs had little marital on it. Won't order again. Deb in ca

I purchased 2 items totaled $202. Both items were returned in the same package and somehow only one item was received. HOW? Both items were mailed and sealed in the same package. They "said" the item was clearance so I couldn't get full price for it. They applied a $50 credit to an account. Basically, I paid $202 and they stole $150 and received their merchandise back.

I've noticed that 90 percent of their wigs have, red, copper and/or auburn in their description! Very boring, not everyone likes red, etc. The color charts are really lacking. Think that I will start rejecting their mail. After reading the reviews, they don't look so good! Ho-hum!

My advice steer clear. It's not worth the cheap hot mess they send. Wig too small. Sent back. Order on deferred payment. Ordered in March returned in April wasn't due to start paying til May. Charged me 8.95 for return shipping plus $19.95 for a restocking fee. The wig was $39.95. Total rip off! Complete nonsense.

Save your money! It's not worth the headache. The orders rarely arrive and when they do, it's not what you expect. DONT BOTHER

I placed a rather large order for the first time the package arrived with no invoice for prospective returns and two items didn't fit when I called customer service i was treated rudely and given very vague instructions i got off the phone feeling very dissatisfied this company does not seem to value their customers i have since tried calling them back only to get the run around each time I'm told different policy info inconsistent with the last still no satisfaction no resolve

I just called the customer service today to place an order using the credit I have with them after I returned a product I bought.
Ken, the customer service agent was so rude and not him alone the other ladies I have dealt with in the past are even worse. Ken just hang up on me while I was asking him to repeat the order confirmation number.