Ever Pretty

I lost 30 dollars in shipping because they don't follow their own exchange policy. Don't buy with them. Rude and dishonest customer service.

This company has the Worst Customer Service I have ever dealt with. I was sent two dresses and charged for two dresses. I mailed them back, had photo receipts of the dresses being returned and signed for. It has been over 2 months and they only refunded me $51.00 of the $131.98 I paid. They said it was for shipping and tax. I PAID TO RETURN THE DRESSES. This company is a total scam. Buyer beware.

Horrible customer service! They shipped an order that should've been cancelled! They refused to refund my shipping charges even though they had promised to do so. I decided to keep the item so I wouldn't loose my money but upon opening the package, I found defects (snags on the front) on the garment! I'm still waiting for a response for an exchange.

I received a defective dress. The return policy states refunds will be issued, if the product is returned inside of 30 days. I requested their return address and since then all I have received is constant stalling and their refusal ro give the address. I have disputed the transaction through my bank.
Beware of this company

I, like others, was nervous about ordering on line.
However the dress fits so very very well.
Absolutely great value.
Thank you Ever-Pretty

It been three weeks trying to get hold of anyone regarding returning the dress I purchased, because it's not the right size no one is responding my email and when I called customer support they keep saying to send email that is the only I can do return this place is a joke save your money

Their Customer service is horrible. I called several times right after I placed an order to update a shipping address during business hours they never answer the phone. Then I send them an email it took them several hours to reply. The agent said it was too late to get it corrected. USPS doesn't even have my package yet. They didn't try to help at all

I'm going to a wedding party in May so found this site which has a lot of styles and colors. I ordered this afternoon and it has already shipped. Looking forward to receiving the dress！

Two weeks
No refund
Sent proof of postage same day
They're asking me for the same information 2 weeks later. Clothing was cheap, poorly made and lacked any form of quality

They refused to return my dress that doesn't fit because I went over 5 days for return policy because we have been quarantined and post office is closed. Should honor my request inspite of our situation with Covid. This company sucks, and should practice better caring customer service practices instead of sticking it to their customers during this difficult time.
DONT ORDER FROM THEM...

The customer service is horrible and they give you a very short window to return the dresses. You are responsible for all shipping costs and packaging, etc. If you miss their "deadline," they will not refund your money. The dress was horrible quality and not attractive at all in person. Please do not waste your time or money!

AVOID THIS COMPANY AT ALL COSTS AND SAVE THE HEADACHE! First off, you have to pay for returns and they do not reimburse you. Worst quality of clothes, super cheap feeling and it just falls apart. Customer service is the worst I have ever dealt with. I've never been spoken to so rudely on the phone by any company and if you ask to speak to a manager, they don't have one. They have to submit an escalation ticket and you MAY get a call in the next 48 hours.

I ordered a dress my usual size and it was too tight up top which surprised me since im small chested. For return i had to contact customer service, they only give 30 from placing order and I had to pay to return it. I thought why not just exchange for another dress, nope I have to get the same one. Welp ok, give me my money and I will take my shopping elsewhere.

I just received this dress that I thought looked pretty on line. It's terribly cheaply made. I am trying to return it but haven't heard a word from the several emails. They say they are based out of Irvine,California. I'm going to send it to Irvine and hope to God that they credit my credit card. Don't order from them

As we are preparing for my son's wedding, my daughter ordered the long Lace Cap Sleeve Bridesmaid dress in her size from Amazon. Since it was too tight, she ordered a larger size directly from the Ever Pretty company. They mailed her a dress that had a large stain on the chest, numerous holes in the fabric, and pulled threads in the back. The tag was attached to the dress, but the dress looked like had been used, returned, and resold by Ever Pretty. My daughter sent back the dress and was able to receive a refund. However she was very upset by this disrespectful experience. Ever Pretty is trying to scam customers by holding their money and mailing out damaged merchandise.

If you order from this company, you will not be able to return or exchange anything. They are in China, it will cost you almost $100 to return anything, no one ever answers the phone and the mailbox is full, and the person who answers your emails is gifted at giving you the run-around until you just give up. I suspect this is their business plan.

I ordered an evening dress from Ever Pretty and was very happy with the look and quality of the dress, but will have to get it altered due to the length. After reading all the negative reviews for this site I was a little hesitant but will give them another try. Also the shipping was free and I received my package within 4 days.

I love this dress! The plus size fit was perfect, slightly on the smaller size, but I ordered 1 size larger and it was perfect! The color was exactly as shown on the website, the quality was excellent, and it was fully lined too! It arrived too in 6 days. Thank you, will definitely buy from here again.

Do not shop here. Take your business elsewhere! Customer service is a joke and even if they mess up they will give you bare minimum effort to correct. You will be wasting your time and money. Once my dress FINALLY arrived it was wrinkled beyond belief. Run away!

Bought a dress for my bf she didn't know what size would fit better. In the box no return label so I read contact them on website and you can pay for one. So I've filled out all the information and called and have left voicemails but no response! Beware buyers

I ordered 3 dresses from Ever Pretty ORDER # **************607, ORDER # **************612, ORDER # **************067 which were never delivered and it's been 2 weeks I haven't heard anything about it or refund. I applied for a refund and it was refused and I appealed. I haven't heard back. All my other orders from Amazon were delivered and informed with a photo where my parcels were left.

They will not provide shipping address to return dresses. I'm out the cost of 3 dresses. HORRIBLE. DO NOT BUY FROM THEM.

I received a dress that had a rip just under the zipper. The dress is not discontinued is what they said and they are only able to refund me 30% which is not a lot compared to how much it cost.