ExecuLink

Has to be the worst there is, constantly freezing, depends on the day if I'm going to get certain channels I'm paying for, primitive equipment and the same stupid response from the so called "customer service", I've given up on even trying to get any issues rectified as they know their the only game around, this is what happens when there is no competition!

Ever since our internet and cable equipment was "updated", we've had nothing but trouble. Internet shuts off randomly sometimes several times a day then not for another day or two. Very frustrating! Terrible for online school

The internet connection comes and goes randomly. When you try to reach their customer support, you gotta wait a minimum of 15 minutes, regardless of where you are in the queue. Then some $#*! answers the phone and is not helpful at all. Just go with one of the big companies. It's not worth it.

I've been a subscriber for over 4 years and never had a problem that wasn't corrected pretty quickly. We didn't keep the tv subscription because we don't really watch tv but the internet and phone service have been just fine. Customer service was always polite and helpful. Tech support was also very good. I'm surprised by the negative reviews which is what prompted me to write this review.

S. K.
My appreciation for the super services to:
Cynthia - helping to set-up the Internet, TV-box and the Phone.
Riyank Patel - helping to set-up the new Router.
Not to mention the front desk for the friendly help.

Been down for over a month. Multiple tickes.dont nothing but a phone call saying everything is fine when it's not. Even when expressing my concern and I want a tech out here to look at my line no one came, 3 times no one came, i have 3 kids in school who rely on enternet for both school and social especially in the wi ter mo Tues when outside is not possible. Blacked out not only caused financial increase due to needing enternet for school and I watched
Y kods break down crying because they have no way to contact anyone or play any games for a type of stress release. Kods can't do anything. I'm bot only losing out on enternet but all service's. ( netflix,prime,disney+,cruncroll ect
Came in the negative over 300% with not even a month worth of refund. Awful. AWFUL AWFUL. DONT USE NOT WORTH THE PHYSICAL STRESS OF CALLING NOT WORTH THE EMOTIONAL STRESS FOR UR FAMILY

Trash service go there to save a couple bucks nothing but problems. Lagging losing connection. Upgrade to the best package 1 gig downloads and still same issues. Then they charge 389 for 1 month compared to my 120 it should be at Christmas. Place is garbage!

We changed to Execulink because our previous provider just became ridiculously expensive and demanded we enter into a new contract
Execulink is month by month service and while it is more realistically price it turned out to not be value for money as we were continually troubled with buffering on our TV to the point that content was unwatchable. Lots of calls to Execulink resulted in Rogers being sent to check the cable which they said was within specs so the problem was with our provider. Execulink replaced our modem with another used item and the service marginally improved but subsequently started to slow down again
We ended up stringing a cable from the router up the stairs and under mats in the lounge direct to the TV - success finally- but only for some months
We are back to getting the buffering on the TV again and our internet is becoming very unreliable again. Continuously having to reboot the system!
Fed up with contacting Execulink to be greeted with the AWESOME EXECULINK service statement
Won't be with them for much longer

Been a client of you for 15 to 20 years
The following happened.
Lost my internet.
Called your office and I get someone on the phone with an accent plus me being over 80 and hard of hearing. I couldn't understand a thing she was asking.
My daughter called for me, apparently I had underpaid my bil by $11 and you closed my internet after all these years and never missed a payment.
Bad public relations
Yours truly

*******@execulink.com

I'm writing everywhere online about the quality of the internet I currently use at Execulink. It's minimal at best. The internet constantly drops at all hours of the day, even more at night, I'm a distance education student so it absolutely is hindering my education. My partner works from home and it constantly drops during her shifts. Execulink Support has said many times that the internet to my building is too high? They've sent me 3 modems too, saying it's the modem, and 2 routers. And have had me replace multiple coaxial and Ethernet cords. Take my review as you will, this is only my experience. I'm beyond fed up.

We signed on Dec 5 2020, but because of the earlier start to winter, they were unable to bury our cable.
The locate flags remained in our lawn all winter long.
We waited until March 2021 to contact them about a date for burial and have been contacting them repeatedly with no commitment.
Our lawn requires cutting weekly and it is a major inconvenience moving the cable around each time and the danger exists of possible damage due to exposure and loss of service.
Furthermore we have some major landscaping changes we were planning to do this summer and are on hold until they complete the job.
We have been advised by various customer agents that Execulink, hires an outside contractor to complete this task and therefore the matter is out of their hands
Our latest promise completion date is the END OF JUNE with no solid commitment date.
This can't be good for cable!
We feel the company should give priority to existing customers ahead signing up new accounts.
Execulink is certainly not living up to their commitment to excellent customer service as they advertise!
We are growing more frustrated and disappointed with each passing day.

Mark & Cindy

Although I cannot rate below 1 star I would if this could be done. Execulink recently installed cable in my neighborhood, doing a lot of digging up yards. Their method of repairing the digging was less than satisfactory, my neighborhood is now full of yards with patchy dead grass from their work, further, they damaged my driveway while digging cracking a patio stone which borders my driveway. Although these stones are hard to replace absolutely no effort was made by them to even attempt it. I emailed them at least 6 times always with a response and a promise that this issue would be repaired, that's 2 months ago and not even an inspection of the damage at their end. My point, why would anyone want to deal with a company that is so irresponsible and simply does not care about their work.

Finally a great review... We have had internet and phone with Execulink for aprox 2yrs now and i can't think of one bad thing to say about them... I have recommend them to friends who have signed up and are very pleased with their service. Thanks Execulink for being AWESOME at providing an excellent service!

Current and soon to be Ex-user. They constantly try to take my money for the bill between 1-2am, when they say it shouldn't be taken until around 6-7am resulting in additional charges.

And the packages online do not reflect the actual quality of the product or contection to the internet.

I bought what was listed as the "Gaming package" only to receive 9mb download speed for $125 + tax

Stay away from them.

I have called numerous times for help with tv they will not call back to assist me. Lousy system for help. Got through 2 days ago and not fixed yet. I think they have blocked my # can not delete taped programs. Maxed out on my time. Can not record anything. Called numerous times no call back. Will try to find another supplier.

They promised a 50 Mbps download and 15 Mbps upload speeds. I HATE THIS SO MUCH!. They also always say restart your router" not like we called 8 times doing the same thing. It boosts it for 5 minutes then goes all the way down to the same download and upload speeds as before.

I have now been three days without proper service. 14 calls in and they are still unable to portal my number to my new provider after they allowed the portal request to expire. I haven't been able to text so when I could text to say yes to the switch, I called in. No problem was what I was told. Overnight nothing was switched. I have travelled to the US on two occasions while with Execulink and had no service. This was the last straw. They can't even manage my swap to a more reliable provider.

I am currently still using their TV and Internet services but I am really asking why.

I get cut off if I refuse to pay every 2 weeks when I'm monthly!
Mafia Owned!?
CANCELING!
I called tonight for the 3 rd time & they were giggling

Have had problems with our internet going out and getting worse over time. Have gone through multiple off site "fixes" spending hours and hours only for the problem to return shortly after. Refused to send out technician. Avoid Execulink!

I only gove one star becaue i cannot give 0! Execulink has suspended my service because i paid my bill on the agreed upon date! They shut my internet off wrongfully and wont turn it back on until their bank deposits the money. It doesnt seem to matter that i have proof of payment somehow its my responsibility to insure that their bank does their job on time? How ridiculous and absurd can you be. I was depending on my internet for a zoom call about my disabled daughters health that did not happen because of execulink and their negligence so i had to take the day off work to deal with it in person, right before christmas this year when everything is so tight i have so little to give my kids and now its 20% less because of execulink. So in fact execulink has stolen 20% of my kids christmas gifts! I only say these truths so if your thinking of or on the fence about execulink please save yourself and go with their competitors!

Two and a half days ago, my new 4-month old modem stopped working. Nobody I spoke to would or could explain how this happened. I was informed that I would receive a new modem in two days. Without internet access, I could not work. I had to drive into Toronto (257.2 kms round trip) to complete and submit the project (secured server). When the modem arrived two days later having sat outside my door for 4 hours in -11, I waited 23 minutes for tech service that took 20 minutes to set up the modem only to be told that in one to 24 hours, I would have internet. Now I know for sure that I am not a valued or important customer. This amounts to what I suspect will become three days without internet for no discernable reason in the first place. I have almost lost a contract and expect that I will be making the 257.2 km drive to the office and back tomorrow. With internet, this would have been entirely unnecessary. I know ExecuLink will not reimburse my monetary expenses or take into consideration the 2 days and perhaps/maybe/could be another 24 hours of waiting for the modem to re-set or whatever. Anything has to be better than this.

Stay far away from Execulink, their service is garbage, you will get better reception using a coat hanger, the CEO is a crook and should be fired, in fact they should be shut down due to their fraudulent joke of what they call internet service, they lie, cheat and steal, quote you one price then they increase the price on your first statement. They have zero service, their people are incompetent and any one who is an employee is either an uneducated fool or just plain stupid, and you can't fix stupid...

I recently bought 50 Mb download / 10 Mb upload service from Execulink. At the time of purchase i inquired if that is a guarantee speed up / down and they responded yes it is guaranteed. Unfortunately they did not tell the truth. My download speed has never exceeded 25 mps and upload 7 to 8 tops. Now they tell me that if direct connected it does give as stated but as we all know most of us no longer direct connect but have WiFi connections on most items we own. Why state a speed to begin with if not guaranteed or at lest 80% or better rather the the less then 50 % actually received on wifi. They also said that distance from the router makes a big difference. My laptop and Tv are within 4ft. They are actually trying to push their router as they will not assist troubleshooting if you do not have their router and will change you for that service.