Fabric.com

As I was cutting I noticed a large portion of the fabric was defective on the fold.
Fabric.com said they would not take it back because it was cut-were they going to sell defective material to someone else? Probably.
They offered me a refund of one yard but I don't have sufficient material to make the dress.
They folks lost a customer today.
I would rather deal with honorable folks

I ordered 4 one yard cuts of cotton prints. All were cut so badly that both edges were crooked and off by as much as 3 inches on each end. One piece was 3 inches short. Plus the quality was not very good. I've never had an experience like this before when ordering fabric.

Customer Service don't try to help - instead "I do apologise, but i am unable to make any recommendation' and 'I do apologise ma'm' when I asked some questions about different types of fabric. I know this is a way out suggestion: but maybe they should train their staff in some product knowledge?

I am so disappointed in this company. We ordered 25 yards of a Shumachur fabric. When it came, we saw that the pattern was off by 2"-5" as it went down the roll, it got stretched and got worse. When we tried to get a refund, they saw the pictures of it being unmatched, yet they refused to refund us. I am infuriated, for the lack of accountability! We cannot make a curtains that have a matching grid pattern with this fabric. Also, the fabric stretches and is also of poor quality as if made in China.

I have ordered several swatches now and placed two large fabric orders. I was reticent to buy swatches at $3 a pop (+ shipping) and was shocked/disappointed to have spent that much for each 8" x 8" swatch -- it is especially difficult to determine what the fabric actually looks like if there is any sort of pattern. I ended up placing two separate orders for fabric (one at the beginning of January and another at the end of January). For each order, they notified me about a week after I placed my order to let me know that they were unable to fulfill part of my order. For the fabric I have received, they cut it very diagonally (not straight across), so it made it difficult for my sewing project and I ended up having to cut quite a bit off of the end. I have wasted way too much time and money with this company. There are better and more reliable companies out there.

I have been waiting for weeks to receive a large order of fabric (15 yds) to recover my new outdoor patio chairs so they can withstand the elements. I ordered it well in advance so it would be done prior to a party I am having in late June. I checked through all my emails but got nothing after the initial confirmation with a ship date. I logged into my account only to find that my order had been CANCELLED and when I called the customer service rep said they only had the fabric in 1-2 yard increments, which is a total joke! Now, thanks to them, I have lost every other opportunity I had to get this fabric elsewhere as it is now sold out from all other sources and I will not be able to use my new outdoor furniture all summer. I am absolutely livid. This is grossly inept on their part, so beware to anyone who has the audacity to believe their order will be fulfilled by Fabric.com at all, much less in a timely manner. Had they, at a minimum, had the decency to alert me within 24 hours that they did not even have the stock they advertised on their website I would not be in this situation now.

Far Too Much merchandise marked "unavailable for sale". Every amazon store is Void of any real practical management. Retail managers who know how to manage a store do not post what is "unavailable" for sale. Fabric.com is as poorly managed as amazon.com, user interface has gone to crap. All you get for your trouble of expressing how difficult it is to shop their ill managed stores are condescending, patronizing, placatory excuses and empty promises. FIX YOUR STORES.

Fabric.com constantly cancels items from my order the day after the order is placed. They offer to replace the item with something of equal or lesser value. They send the notice after the sale is over. How ridiculous.

I tried ordering from them for our Dept. They will not return my calls or emails. They never removed our tax seeing that we are exempt and did not apply the coupon. I have left voicemails and emails asking for a new invoice but no response. I'm not sure how they are in business. I would give it 0 stars if I could

I have a small business and buy lots of fabric from fabric.com. Sometimes it is not what I wanted and I returned it. I have UPS tracking and know when the orders are received back at the warehouse. However, I have been waiting for refunds, some as long as 8 weeks, on about 7 different returns. CS people are nice and say they escalate my issue to a manager, but I haven't recieved several refunds. Be careful when ordering... make sure it is the fabric you REALLY want, because you can return it but not necessarily get your money back.

When one requests a supervisor call back and does not receive one; apathy is rampant as well as arrogance. Sod on them.

I could buy 1 yd. Minky fabric for $16.99 or less now you want to charge $32.00 a yard by spoon flower. No one can afford those prices and there fabric is not near the quality that I got from fabric.com. I'm looking for a new vendor to purchase my fabric from. Sorry it will not be you. You should have kept them open so we could still purches from them. They sold to the whole nation. Shame on you! I don't have a receipt because it was months ago I purchesed it but the one on the left is the thicker one and the right is spoon flower which is very thin and has a crazy nap..

I have been ordering from here for several years and have yet to find anything to be disappointed in. The customer service is great, prices are amazing, shipping time is WOW! The only time I have had to seek out other sites is only when a fabric I need is out of stock. Fabric.com is one of my top 2 go-to fabric websites. I cannot say enough good things about them

Warning, they will send you emails every 4 hours and will not respect unsubscribe requests. I even had a customer support person say they would remove me from the email lists and I still get emails every day. At least it's not 6 times a day any more. Do not give them your email address.

Write them an email and on Facebook asking a question. No response. I will be looking elsewhere to buy my fabric.

My first time buying fabric from this particular company and it was not the best. I paid for a certain yard for each piece and they definitely cut shorter than I paid for. For example: I bought 3 yards and received 2 yards and 12". Not cool. If I bought 3 yards it was for a reason and I want what I paid for. I will make sure I tell my sewing group to beware because this is misleading

I sew.

Sometimes I seek designer fabrics from Brunschwig or Scalamandre.

But for basic ticking, notions and other sewing supplies, Fabric.com is perfect.

They have a wonderful array of casual and hearty materials at affordable prices. I used their ticking in each bedroom of a summer house... coordinated with the wall colors.

I unreservedly can endorse this company... the business and shipping end is as equally efficient and reliable as is the fabric quality.

Five stars.

I've made several large orders with fabric.com. There have been some issues that have been frustrating to me. I ordered and they waited about a week to ship it and by then they must have sold the fabric I ordered to somebody else because it was no longer available. They apologized and refunded me. I was mad really mad. They took the time to make it right with me and gave me a credit. I have ordered from them several times since and have had ZERO problems. I appreciate the fact that they are making the effort to improve. Great job fabric.com I will continue to purchase from you!

I've been using Fabric.com for over a year. I recently placed an order and received an exception stating that one of the fabrics I chose was no longer available, for me to choose another one. Lace is hard to duplicate with size of pattern, color and price point. I found one that was 22 cents more and they told me I could not sub for it because it cost 22 cents more. Are you kidding me? This was my 4 th purchase in 2 weeks ( I'm working on a project) any way She wanted me to cancel and reorder, I had 4 other fabrics on this order. Well I canceled all right! Did not reorder and probably won't after their treatment and service. So Disappointed

I use to shop this fabric store a lot, but their pricing has steadily gone up and priced me out. Also, I resent with a passion fabric stores that sell quilting fabrics but do not appropriately separate the categories of quilting fabrics, as in; keep flannel all on it's own, keep minky all on it's own. The other huge resentment toward fabric.com is their "minimum" order restriction on quilting fabrics. A yard is a lot of fabric for a quilter, and the most I will buy at a time unless I'm buying a one color back round or backing. I logged on today needing one yard each of 9 fabrics. But I can't buy one yard cuts at fabric.com so I won't bother with them anymore. That "minimum 2 yard purchase" or 3 yard purchase in quilting fabrics is a deal breaker that today ended me shopping at fabric.com until they have a REAL sale. Sale prices are not sales at all when you demand a minimum yardage.

I had bought 27 yards of canvas that had small defects throughout the roll. I didn't bother to call them since I had already cut, washed and was ironing it when I noticed the 1/16 to 1/8th inch defects. I wrote a bad review. Well I was shocked when Fabric.com reached out to me about my review. They checked the fabric on the floor and sure enough their's also had the defects. They have offered to send me new fabric or a refund. I was stunted! Awaiting my new fabric, customer service definitely are doing their best for me! Thank you! Hopefully the new fabric will be just fab!

I placed an order from their Friday sale on August 6th and used Amazon Pay to pay for it. By August 13th I still had not received an order confirmation or shipping information so I called customer service to find out that my order never actually went through, but they still charged my credit card linked to my Amazon Pay account in full (just under $200). The person I spoke to said they spoke with a supervisor and the refund was being expedited. Yesterday I receive an email about a $16.00 refund, so I called first thing this morning about it, only to find out that this refund was from shortages from my previous order made in July. I was told that while my larger refund was escalated to a supervisor it would still take another 7 - 14 business days to process. That with the delays of 7-10 days in packing and shipping orders is enough of a sign for me to close my account here and take my business elsewhere.

Maybe don't charge the credit card until you have the order measured out and packed like other fabric stores do.

I tried to cancel my order after reading other reviews. They sent it days and days later and sent me an email after saying it was too late to cancel the order (of course I didn't believe them). Then, they sent me the wrong fabric-something similar but not the right one so that makes me think it was not a mistake. I'm trying to return it now-lets see how that goes!