Fanatics Internatioanl

I bought a jersey from them. Womens large usually fits me with room to spare; however, when I got it, I tried it on, it was pretty tight. American sizing vs European.

First I was told they'd give me a code to return, then they wouldn't. Shipping was $10 when I bought it, but $20 to return. I'm very unhappy with the company and their customer service. Don't recommend them because of service. The product was well made.

Don't waste your time buying from them. I ordered a Real Madrid kit with name and number. Wasn't shipped until 6/14. Today, 6/21/23, package is still at Manchester. Asked for full refund, they ignored. Filed a claim with PayPal to deal with these goons.

I bought an item as a gift on their website. Did not receive a confirmation email or a shipping notification. I received the wrong item. I tried chatting with their customer service on their website, someone joined the chat but didn't send a single message. Another attempt led me to someone who gave me an email address to show evidence of their shipping error. The email box is unmonitored and I have yet to receive a response. I tried calling too but the number just rings. Save your money. They're a scam company!

If you have any problems, you will NOT be able to get a hold of them! The phone number the provide DOES NOT WORK! WHAT BUSINESS DOES THAT?!
To add to this bull$#*!, they provide an email in which they "reply within 24 hours". I sent an email and immediately got this response:
Thank you for your communication, this is an unmonitored e-mail box. If you need to speak to a member of Fan Services, please contact us at +44 (0) *******386
WHICH IS A PHONE NIMBER NOT IN SERVICE!

I purchased a jersey on 11/12/22, i was told 6-10 days for delivery. As of 12/14/23, no jersey, no returned messages, NOTHING! This is why I have no confidence in shopping online. This company obviously does not care once they receive payment. I have started a case.

Like hundreds of others, I ordered and was sent tracking link, courier never got anything from FANATICS and obviously i never received anything. Asked for refund only to be made to wait weeks to receive after lots of chasing.
It has cost me hours of my life. FANATICS IS A WASTE OF LIFE! Fact

Ijust had to write this because of all the very negative comments Ihave seen' I ordered this item and it was delivered this morning 4 working days later. Well done Fanatics,

Their customer support is crap. Very few fan stuff, not like the original site.
Items are somewhat pricey.

Worst ever! Do not try to buy anything from them. Giving them 1 star but they do deserve zero!
Please take a look at my messages exchange to figure out how they work:
Good night
Just place an order (#) but I didn't get an email confirmation. Please send it to me ASAP together with the estimated date for delivery.
After 4 days…
"Hello (messing up with my name),
Order Number blablabla
5days after
Great but I need the tracking number please.
I cannot get into my account; I don't remember my password neither change it. I have tried many times but I don't receive any mail to restore it.
Please help me out with this issue
One day after that
Hello Jose,
We don't have a tracking number at the moment I'm afraid
Immediately after
Any expected day for delivery?
How can I get into my account?
Your customer service is extremely poor. I'll post my opinions on the internet as usual.
24 hrs later (some 10 days after placing and paying the order)
Hello Jose,
Unfortunately the order is on hold because the item - Sudadera con capucha de polar con logo Essential del Milwaukee Bucks - Jóvenes - is currently out of stock.
We can cancel the non stock item, and we can send the item - Sudadera con capucha de polar con logo Essential del Dallas Mavericks - Jóvenes -.
Let us know which is the best option for you.
Please accept our sincerely apologies for the inconvenience caused.
The very same day
That must be a joke…this is unacceptable. The worst ever…I'd post my experience on the net.
I want what I've paid for, not an apology. I do not want 2 identical items. Send me any of other team, same size as ordered and do it quickly. That was supposed to be a gift for the black friday and you've just found you've run out of stock! Send them asap and provide a tracking number.
——
Hello Jose,
Thank you for contacting the customer service team
We're sorry for this error, I'm afraid that we are unable to amend the products purchased once the order has been placed. As this has not been confirmed as shipped, we can only advise that you request a cancellation of the order to make your requested changes or remove the unavailable item off your order
We apologize for the inconvenience this has caused.
——
Ok then
I want what I've paid for. Send them asap and provide a tracking number.
—-
No reaction after 48 hours
—-
Send me an immediate refund.
I don't want anything from you apart from my money back
Disgusting experience.
After 2 weeks I'm still awaiting for the refund.
Never ever

I have ordered two items off this site. Fanatics International. They were delayed in shipping due to the holiday, which I get but was still promised BEFORE Christmas.! By the 21st of December. I Ordered a hat first and then a customized jersey a week later. I JUST received the jersey (which the number is NOT CENTERED) and I have yet to receive my hat.! I have emailed 4x just to get a tracking or ETA on it but I have NO response.! I have NO IDEA where my item is at. I'm so frustrated I'm just going to cancel and ask for refund.! Very disappointed that I can't get an employee or some one to reply to me.!

I ordered 2 x very expensive 49ers player named jerseys Home and Away and says "in stock" delivered next day, so to me like the pictured its showing the jersey with the players name on the back as "in stock"

Items took weeks to arrive and after many emails to customer service which are a nightmare to work with, only to find that the jerseys are way too big in size compared to another Large 49ers jersey I have, these jerseys are like a tent! I emailed customer services again as I would like to return them to receive an email back saying I can't as these are personalised jerseys which are not refundable. I haven't got my own name on the back its an active player which they can put back online for sale, absolute ridiculous service and nowhere on the page did it tell me this jersey is personalised and can not be retuned! Please do not use this company

I ordered a Mclaren tshirt from Fanatics site 3 months ago it didnt arrive and i got a refund in my 2nd order they arent even replying my mails and its taking so much. I will suggest not to use this site.

I've been reading a lot of negative reviews about fanatics and would like to say I've placed over 30 orders in last year or so because of the awesome selection and great prices they have and have NEVER had a problem! I've returned many items because I ordered wrong size and NEVER experienced any problems getting a credit and/or the right item. On the few times I had to speak to customer service, once due to shipment lost by FEDEX, customer service was pleasant and responded quickly to the problem. I think Fanatics offers great fan gear, great prices, easy ordering and returns and great customer service. I say shop with confidence on Fanatics.! Well done.