FCA Group

As simply as I can tell this story: I have a Dodge Durango. When I bought it (new), I also bought a lifetime, unlimited-mileage warranty from Chrysler. The warranty covers anything not designed to wear out (brake pads or a rust spot on the body are not covered, but a failed alternator is). The "wheelhouse silencers" (felt inserts in the rear wheelwells) are drooping onto my tires; holes have been worn through them. I was unable to get the Wheelhouse Silencers approved for warranty replacement through the Greeley, Colorado Dodge dealer, so I contacted the warranty folks myself, carefully explaining the issue and why I thought it should be covered. This is an exact quote from the response: "We are disappointed to learn of the concern with the transmission in your 2012 Dodge Durango. We understand your frustration and fully appreciate your concern, particularly in view of the expense and inconvenience involved, however, we are unable to accommodate your request for out-of-warranty consideration. The vehicle has exceeded the time and mileage limitations of the warranty we offered on the vehicle at the time it was placed into service." Holy crap. I did not say anything about a transmission, and it's not possible for my vehicle to be too old or have too many miles. The response is nonsensical. I regret buying the Durango, and the warranty.