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Claim Your BusinessFirehouse Subs has a rating of 1.78 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Firehouse Subs most frequently mention customer service problems. Firehouse Subs ranks 134th among Food Delivery sites.
We stopped in for take out and the subs are amazing lots of meat lots of sauce amazing bang for your buck! The staff was amazing even when I asked the difficult questions and got some extra meat for our pups. Amazing staff delicious food best sub we have ever had! Thank you
I go into a different Firehouse every year or two to see if they've improved. I'm always sorry. Stingy portions on skimpy rolls. Some of the vegetables appear to be canned, not fresh. Slow, unfriendly service. Subs assembled in secret behind a wall. I ordered a veggie sub and got a slimy mess. I asked for "all vegetables". Some common veggies like cucumber were missing. They told me they don't add those unless you ask for them specifically. Green sweet peppers were soggy and dull. Clearly from a can.
I go into a different Firehouse every year or two to see if they've improved. I'm always sorry. Stingy portions on skimpy rolls. Some of the vegetables appear to be canned, not fresh. Slow, unfriendly service. Subs assembled in secret behind a wall.
I ordered a veggie sub and got a slimy mess. I asked for "all vegetables". Some common veggies like cucumber were missing. They told me they don't add those unless you ask for them specifically. Green sweet peppers were soggy and dull. Clearly from a can.
We as a country have come along way with understanding the many diverse ethnic backgrounds that makes up our country. Unfortunately, we still have individuals that can't hide their racism towards others even when you're trying to patronize their establishment. Firehouse Subs located in Avon, Ohio refuses to welcome people of color even when you are polite and respectful! My family has tried on numerous occasions to test our theory in hoping that we were wrong about our assumptions but reality set in when we weren't greeted when walking into the restaurant for the third time. Everyone (non-colored) that walked in after us was welcomed and helped promptly! If I don't feel welcomed then how can I consume food made by a strangers that don't want me there! Would you?
Third visit in the last 4 weeks during lunch when I was told my sub would not be ready for at least 15 minutes...today it took 35 min...12:05 until 12:40...two staff members with 17 people waiting like me for lunch...the worst part was the MGR on duty was missing. I was told he was told to make his bank deposit by his superior. I am a retired restaurant operations executive and never was any staff allowed to leave the restaurant during the lunch rush. I felt so sorry for the two staff that tried hard to deliver lunch to all of us waiting...Very sorry to have to write this. Gene Roe
I ordered make your own sub with Turkey, cheddar cheese, and pepperonis only. My sandwich comes out with tomatoes, onion, mayo, lettuce, Turkey, cheese, and pepperoni. We told the general manager politely that our sandwich was wrong and he said that's how we ordered it so he wasn't going to give us a refund or a new sandwich. Me and my boyfriend both ordered sandwiches and his was right but mine was wrong so he was sitting eating his sandwich while I didn't touch mine. The manager eventually comes up to us when my boyfriend was already done with his sandwich and said he would give us a refund and make a new sandwich. Honestly should have done that in the first place and was not a nice person at all. The person taking our order was new and just learning how to do the register and the manager didn't even help him when he needed help the manager just told him to come make sandwiches while he does the register for him. Food is already expensive here and if my order is wrong they should put the customers first.
I was offered a 2 for 1 deal on Doordash delivery and spent $25 for my food. When I received my order, I got a sandwich and a pickle. Yay me! When I called customer service, their reply was "the 2 for 1 deal was for pickup only"...really? I asked her if that was correct and she said you're not welcome and hung up! I will never order from Firehouse Subs again
Firehouse Subs is great promoting their gift cards but they are not great at redeeming them. The Web site and app won't accept them but will take Google pay. Not all stores accept them, in fact not all stores accept any payment, you have to order from the web site or app.
While the subs are good, the gift cards suck when redeeming, don't bother with them.
We bought a tuna sub that had 2 tablespoons of tuna on it. Big on bread, lettuce, a little tomato and onion, and a slice of cheese. Hiding behind the "supporting local firefighters" scam to get you in to buy no-meat sandwiches is embarrassing. Get your subs somewhere else. High price for skimpy servings.
When your only claims to fame are, 1.) "The best $14 bread and lettuce sub in town!", and 2.) "Well, at least we give you more tuna than Subway does!", don't be surprised when you go belly up. One star is one too many.
I've been to many different firehouse locations but okotoks is the worst ever 45 min to make 2 subs then get home to find hair in one of the subs that was the last time I'll be going back
I went to Firehouse's Cascade location in Grand Rapids last night, arriving at 8:30. The polite server told me only online or Doordash orders were being accepted and would not personally take my order. So, I downloaded their app and made it to checkout, where it said my earliest time for checkout was 10:30 am the following day. Consequently, I couldn't order the food. So, I showed the server the timing issue and asked him again, "can I order from you, we're both right here." He politely responded, "No, you'll have to use Doordash." With no way to easily order, I wished the server a nice weekend and went elsewhere to spend money. Make it easier for your customers to spend money and enjoy a sandwich. Thank you.
Ordered Large Mello Yello Fountain Drink + Engineer Sub with Pickle
Cup only filled half way and the fountain ran out of Mello Yello... they just threw it away and gave me another cup and said go pick something else... Nothing Else tastes like Mello Yello,,, and the Coke Free Style Machine is the only place in Canada you can get Mello Yello
When I got home and opened my order NO PICKLE!
Total disappointment
Products used:
Sandwich & Drink
Made the mistake of stopping at firehouse subs today. Worst sub I have ever had. Paid 12.00 for a 4" sub that was basically a lettuce sandwich. 2 little ultra-thin pieces of meat. Really had to hunt to find meat. They relied on the lettuce making it look good. No flavor. Will never eat there again. Sorry I did not wait for Jersey Mike's when I got home. What a rip off.
I was a regular customer until today. They totally messed up my take out order. Got home, took a couple bites and realized that all ingredients were missing except a pickle which I requested not to be included. I took the rest of the sub back incl pickle and because I had a bite out of the sub, they would not credit me for the cost. Unbelievable! Never again. They lost a regular customer over the cost of one sub. Unbelievable!
Angela was specifically asked multiple times to not put onions on my sandwich but did not listen in fact when I asked her to redo the sandwich she says I won't and tells me to ask someone else
11/21/23 is when I went to firehouse subs
Stopped at Firehouse subs at Chapel hill in Ri. They had 3 high school kids running the place and manager was at home. Girl at register scanned my rewards points and somehow lost the points and wouldn't give me a sandwich. She tells me she wasn't trained on rewards points. She called the manager at home and manager tells me to call their customer service number. I live 45 minutes away and since in the are wanted to use the points. Now if they put the points back I need to go back again? Ridiculous!and not worth it!
Products used:
Nothing
Corporate needs to check in on this one.Not nice takes forever for orders! Orders and service needs improvement. Specially, if you're representing first responders. Which my husband is!
Products used:
French fries
We stopped in for take out and the subs are amazing lots of meat lots of sauce amazing bang for your buck! The staff was amazing even when I asked the difficult questions and got some extra meat for our pups. Amazing staff delicious food best sub we have ever had! Thank you
Products used:
Food
We asked for an exchange for a bowl of chili and the current manager Maria Vasquez flatly denied it. The chili appeared old; the crew was not being serious in their work ethics and appeared just to be having fun. Never had anyone make a phone call to ask for permission to do an exchange for a $3 bowl of chili and then she refused to do it. We finally had to demand a refund which ms Maria grudgingly did. She did not give an explanation and just had a smirk throu go out the ordeal.
Tip for consumers:
Na
Products used:
Na
App does not work 90 percent of the time on top of the lack of respect customer service and employees have for your time. Wasted an hour of my time having points magically removed from my account and directing me to the customer service line which I can't express how much a waste of time it was. Told me they'd escalate the issue to see about my points being refunded and that they'd call me back but never heard anything back. Will never be spending any more time or money at this chain. They have no respect for your time, they aren't worth your time.
I am in Jacksonville airport at least once a month. I always order Hook and Ladder from Firehouse Subs. The service is the slowest I have ever encountered at any food place in my whole life and I'm 70 years old. Three weeks ago when I was there it took 30 minutes TO ORDER! The employees move like they are digging their own grave, don't smile, look at you as if to say "can't you eat somewhere else". Well the answer is no, I can't. If there were choices, I wouldn't wait 30 min to order from you.
Tip for consumers:
Service has declined over the past 3 years.
Products used:
sandwich
I went into firehouse subs on 199 damonte ranch parkway on Tuesday (1/10/2023) around 6:00 pm and experienced great customer service! There was three other employees and a teenager wearing black jeans had dark curly hair with the standard fire house uniform took my order and was so quick, friendly and engaging! After he took my order he immediately went to work making my meal and overall all four employees had my order out in about 3 minutes!
I'm sure the Denton location on University does not answer phone because they don't want to talk to people - they only accept walk-in and online orders. Well, Jersey Mikes answers the phone, so I gladly placed my order with them. —- Look at your reviews for this location - they suck!
Tip for consumers:
Answer Your Damned Phone!
Products used:
None
One half the size of Subway hoagies, they had no chili as they ran out, ran out of peppers for the steak and cheese hoagie steak overdone. Servers acted like they were doing me a favor just being there, very unfriendly.
I don't think I would buy again.
Tip for consumers:
This was in a service trailer parked at a firehouse in Duryea Pennsylvania.
Very bad service workers did not greet customers or say thank you for your business. Hook and ladder sub and
was not warmed, the white bread was thin I didn't ask for thin bread. Less meat on sandwich not the same taste. Will never, never, ever go there again.W. Mallard Creek Charlotte, NC I tipped $1.26 my change from $10 was not given a receipt
Twice my sub was made on wrong bread. So I know it was on purpose because restaurant workers do that kind of mess. Always look at your food before u leave when you order something. That was poor customer service and
I will NEVER GO BACK THERE. TALIESHA TOOK MY ORDER. SUB WAS LOUSY AND I THREW IT IN THE TRASH. PATHETIC. I WOULD NEVER DO ANYTHING LIKE THAT TO SOMEONE. I TREAT PEOPLE LIKE I WANT TO BE TREATED. PATHETIC.
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