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Firstrade has a rating of 1.75 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Firstrade ranks 220th among Stock Trading sites.
Firstrade offered free trades at a time when other brokers were charging about $5 per trade. Back then I would put up with long phone wait times to get free trades. But now every broker offers free trades, and Firstrade's service has gone down, not up. Twice today I waited on the phone for over 30 minutes, only to have the system hang up on me. Not good when you have a problem that needs a human solution.
PERSON WHO ANSWERED PHONE BARELY UNDERSTOOD OR SPOKE ENGLISH! WAS ON HOLD OVER 30 MINUTES WAITING FOR A LIVE REP! THEY TAKE FOREVER TO RESPOND TO EMAIL OR IN APP MESSAGES! I REQUESTED MY ACCOUNT CLOSED OVER 2 WEEKS AGO AND THEY STILL HAVEN'T CLOSED IT! YOU'VE BEEN WARNED!
Tip for consumers:
SCAM!!! STAY AWAY!!!
Firstrade offered free trades at a time when other brokers were charging about $5 per trade. Back then I would put up with long phone wait times to get free trades. But now every broker offers free trades, and Firstrade's service has gone down, not up. Twice today I waited on the phone for over 30 minutes, only to have the system hang up on me. Not good when you have a problem that needs a human solution.
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