Fitment Industries has a rating of 3.45 stars from 948 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 6th among Tires sites.
I had a great interaction with Patrick over the phone for the past couple of days trying to find the best fit, and pricing for my wheel and tire purchase. Patrick was extremely helpful and patient with me, as he helped me navigate through this purchase. As an avid car enthusiast, I was able to learn more about fitment and application of my car. Thanks again for your help, and you have made me a customer for life!
I have seriously been waiting forever to get my wheels and tires. First, they took my money and didn't even have access to the wheels I wanted. Now that I have selected a different set, it has taken nearly a month to even get them close to shipping. However, they have sat on a shipping dock for 5 days and haven't moved. I wish I had bought from someplace else. I could have ordered from the manufacture directly and gotten them a lot faster.
I had a great interaction with Patrick over the phone for the past couple of days trying to find the best fit, and pricing for my wheel and tire purchase. Patrick was extremely helpful and patient with me, as he helped me navigate through this purchase. As an avid car enthusiast, I was able to learn more about fitment and application of my car. Thanks again for your help, and you have made me a customer for life!
Tip for consumers:
Wether you have experience in automobile customization or not, Fitment Industries are a go to for any need.
Products used:
Ferrara FR4 wheels
I needed to split the cost between accounts. Sales representative Damian Oglesby made the process quick and painless. Great customer service!
The website has it's issues here and there as well as the inconsistency in the delivery process. Ordering wasn't bad, just a few items were out of stock but were not labeled as such until I had received an email hours after my order. When my order did arrive the tracking was off and the products were carelessly placed in my driveway(not FI's fault but still) and no signature required, no knock at the door, nothing.
They were very helpful after the issues with my order and got everything straightened out
Had mostly everything I wanted for slightly less than retail
The design and sizes I wanted
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Zachary - It sounds like you may have experienced some backorder issues on the products you wanted. While we try to avoid this there are times that a product is so popular that it becomes back ordered quickly. We do try to make sure we reach out right away to let the customer know. We will reach out to you shortly to discuss this. Thank you!
I'm glad I found fitment industries. Every other company quoted me 3-4 months delivery time and didn't have what I wanted in stock. Fitment industries quoted me about 2 weeks and it was on point! I actually ended up cancelling my order with a different company when I saw Fitment had what I wanted already at the warehouse and shipping was way quicker. I'm very pleased with the product thank you!
Thanks for the feedback, Cora! We appreciate it! Your car looks amazing!
I have seriously been waiting forever to get my wheels and tires. First, they took my money and didn't even have access to the wheels I wanted. Now that I have selected a different set, it has taken nearly a month to even get them close to shipping. However, they have sat on a shipping dock for 5 days and haven't moved. I wish I had bought from someplace else. I could have ordered from the manufacture directly and gotten them a lot faster.
Tip for consumers:
You may not just call and speak to a customer service agent after placing an order. You must leave a message and they will return your call at their convenience.
Trilese - We do show that our management team has attempted to reach out to you about this matter and work towards a resolution. Please reach back out to us at your earliest convenience as we hope to issue a resolution. Thank you.
I have been wanting different wheels for my 2020 Sonic, My big concern was not getting the fitment right. I've made this mistake on another car. I contacted Fitment Industries after watching several YouTube videos and talked to Aaron Benson. Very helpful. Answered all my emails quickly and gave me advice on a more appropriate tire size for my car. What I thought I wanted would not have fit properly. It took a couple of emails and few questions then I made the purchase. I never felt rushed or pressured to buy. Thanks!
Ken - Thank you so much for the kind words and we're ecstatic that we were able to be apart of your build! We appreciate your support and we hope to be apart of other future builds!
Have not been on location but I have orders my wheels, tires and now BCRacing coilovers from Fitment Industries along with some of my favorite T-shirts and lugnuts. Their website is easy to use and helps you as much as it can. They will send you all the information you need after your purchase along with tracking. I also love their YouTube channel and have been a fan of theirs for a while. Would love to visit eventually
Thomas, thank you so much for your kind words! We appreciate your support so much!
Shipping and delivery was much quicker than expected! Wheels were delivered with no issues and packaged safely. Look awesome on vehicle. Can't recommend enough!
We're happy to hear that, Katherine! Thanks for the support!
I'm new to the car scene, and Fitment Industries has done an AMAZING job at helping me find wheels and coilovers for my 300zx. I've been satisfied and will definitely recommend to others, shout-out to Justin from customer service
Because they do an amazing job
To lower my car
We're happy to hear that, Ivan! Thanks for the support!
(Edited) After having purchased a wheel and tire package from this website, a wheel arrived with damage. However, after speaking to a customer service specialist, they were able to help me make it right. Will be buying again in the future.
The customer service is beyond outstanding and they have all the latest products. Definitely will continue supporting and shopping with them.
Brandon, thank you for your kind words and the review!
I follow FI on Instagram and YouTube and love the content. Always something knowledgeable and informative, with great contests and products. I've recommended and will continue to do so.
Nathan, thank you for your kind words, they mean a lot to us!
I have used fitment industries for 2 of my car builds and both times they have been nothing but fantastic! More recently, Paul helped me over the phone to make sure that not only the wheels I wanted would fit, but that they actually had them in stock! He helped explain what would and would not fit, what he had seen work for my car, and just did an amazing job! Will be returning for Wheels, Suspension, and really whatever else I need
Thanks for the feedback, Grant!
I ordered my wheels and tires for my nissan hardbody from Fitment because their sister company Custom Offsets didn't have my preferred wheel for my truck. I had to put it down as a 240sx, and they contacted me about the lug pattern being different, which is good. It means they are paying attention and care.
However. A couple days after I placed my order, while the tracker said processing and the wheels were most definitely not ordered yet from the manufacturer, I noticed I had ordered 16s when I originally wanted 17s. I was still going to be charged the restock fee for changing my order this early in the process, and even though the wheel and tire combo I picked was around $200 less, that seemed like it wasnt going to be applied. Customer service broke down as soon as there was a complication.
Overall I would suggest more vehicles be added to the options to choose from, or dont make it a required field when ordereing. Also to the consumer, make triple sure you order exactly what you want because after you hit the purchase button the experience goes downhill fast.
Tip for consumers:
Make double sure you know exaclty which wheels and tires you want, and make sure the ones in the cart match.
Products used:
Motegi mr150 wheels and accelera tires
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Brandon - we appreciate your feedback, and also understand your frustration with switching to different product, and the subsequent cost in restocking your original product. If we do have to charge any fees, it is because we had to purchase product to be shipping from a vendor to us to fulfill your order fully, and those items in question had to have been shipped, on there way to us. However, we are willing to take situations like this on a case by case basis, as taking care of our customers is what matters most to us. If there is anything else that we can assist on or do to give you a truly solid experience, please reach out to our customer service team again and they'll help as needed. Thanks!
Both Sam and Zach were very helpful in recommending the best cleaning supplies and mounting hardware for my set of Rohana RFX11 wheels. Will be ordering from them again!
Tip for consumers:
Any and all questions can be answered by the sales staff. Very informative and quick to respond!
Products used:
The wheel care kit is very comprehensive, and more cost effective than purchasing products individually from a parts store. Definitely recommend 10/10
Sean, thank you for the awesome feedback! We appreciate it very much!
Fitment industries has made my first online wheel buying experience awesome. The wheels and tires came extremely fast, with no damage to the items being shipped. They fit perfectly. I also had a t-shirt ordered and I messed up my address and it got returned. Well Derrick from the fitment team responded extremely fast and made everything right and got me another t-shirt on the way to my home. Couldn't ask for better customer service. Thanks Derrick!
Jason - Those look awesome! We're so happy we could be a part of this and your build! Always feel free to reach out if you need anything!
Honestly, I shopped around a lot for my wheels, but decided on Fitment Industries. If you get the tires with the wheels you would be hard pressed to beat the price. The customer service is awesome! My wheels came in in perfect condition, mounted and balanced, & ready to go. If you have any questions about your fitment or anything with your setup you can get it answered by the professionals you're in contact with here, or even through some of there many YouTube videos.
Nicholas, thank you for sharing! We're so happy we could make this a great experience!
I thought the I would wait a month or less but it was delivered like 2 weeks
Thanks for the feedback, Jack!
Madison helped me out with everything from guiding me in the correct path to getting new rims and tires. This was my first time buying after market rims and she made it a breeze. I told her what kind of car that I have. The look and color that I was going for and she helped with finding out what would work with the clearance so that there was no rubbing or modification needed to the fenders.
Carter - Thank you so much for the kind words! We appreciate your feedback and your business!
Wheels and accessories came within a week of ordering. Everything I ordered was delivered in great condition. For certain parts I would order from them again in the future. Thank you Fitment Industries.
Thanks for the feedback, Bakir!
I recently purchased a set of wheels and tires from Fitment Industries. After waiting 2 weeks for shipping I was disappointed to see they sent the wrong wheels. I attempted to contact their customer service team the day of receiving the wheels and numerous days following via phone and email as I wanted to process an expeditious return/exchange for the wheels for my nephew to put on the car I gave him to go back to school in. It took a week just to get a response from customer service. And when I finally did, they stated I needed to pay a $400 restocking fee to send the wheels back bc in a recorded conversation with their wheel 'expert' I described the wheels I wanted as polished black instead of gloss black. So they sent a polished silver wheels instead of a gloss black wheel, even when I had emailed pictures of black wheels to them that I wanted. Their 'specialist' did not verify visually during the order the wheel he was inputting either, but me calling a gloss black wheel a polished black wheel on recorded conversation was a $400 mistake as a customer, sad. They refused to let me speak to a manager in customer service, stated that they do everything via email, and as stated it took a week to get a response after a 2 week wait for shipping. Please use a more reputable company that will be appreciative of your business and helpful after taking your money, VERY DISAPPOINTED, POOR SERVICE, BAD EXPERIENCE, Would not recommend Fitment Industries AT ALL.
Products used:
Kept the incorrect product
Had my wheels and tires on back order, would get a personal update from F. I. monthly til they shipped, 10/10 would order again.
Thanks for the support, Adrian!
I called looking for a inquiry on specific set of wheels. I've looked on three other carriers and none of them were able to get ahold of them. Izack was a top notch guy and was able to help me find my staggered wheel set! He was quick with a quote and was open to follow up calls. Great customer service and knowledgeable people!
Products used:
ferrada fr4
Thanks for the feedback, Foo!
Finding what you want on the website is easy my only issue was attempting to buy the wheel and tire combo it would not load the popup page for the other options of Lug nuts, coatings and other options. It took me multiple weeks before it would work for me so I could not buy the wheels and prices went up in that time.
I watch a lot of the Youtube videos and liked the website
Enkei is a brand that I like.
Thanks for the feedback, Patrick!
One of my rims cracked on my car, and i needed a place to get wheels and tires, at good quality, and a decent price, quickly. I was able to find a set of wheels, and tires (which they mount and balance for you!) for about a grand. Customer service is great, and so is their youtube channel, which is funny and very informative. Over all great business, would recommend
Daniel, thank you so much for leaving a review. We appreciate you!
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Bill - Thanks for your support!