• FlyFar CA

FlyFar CA

Overview

FlyFar CA has a rating of 2.78 stars from 327 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlyFar CA most frequently mention customer service, credit card, and business days problems. FlyFar CA ranks 47th among Plane Tickets sites.

  • Service
    25
  • Value
    25
  • Shipping
    18
  • Returns
    21
  • Quality
    25

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
30
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What reviewers want you to know

Positive highlights

  • Only thing that came up additional was $26 for seat selection and in the fine print, seat selection was not guaranteed.

Critical highlights

  • Worst customer service from this company and Air Canada combined.
How would you rate FlyFar CA?
Top Positive Review

“Easy peasy.”

Dorothy P.
7/9/19

Everything went smooth. Didn't need to talk to anyone at airport, did it all with phone and kiosk. Don't know what else to say. Would definitely use again. Don't fly often but this was super easy. Would gladly tell other people about FlyFar.com.

Top Critical Review

“This website stole my money! Worst experience!”

Charles K.
5/3/23

Booked flight, then covid hit. They would not give me a refund. Gave me flight credit, but I couldn't use. Tried for 2 years to get refund. No luck. Finally triend to use flight credits...They told me my flight credits expired WITHOUT informing me! Talked to supervisor They said nothing they can do. No credits, no refund, no alternative. $1000 of my money gone! WTF! I will be suing this website and company. Worst ever. Don't use them. I'm a frequent traveler and this was the first time I ever used them, trying to save money for our charity. They stole our money!

Reviews (327)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (51) seat selection (20)
Thumbnail of user ramua
1 review
0 helpful votes
April 29th, 2022
Verified purchase

I have booked ticket worth 1604 USD with ref number LFQZ5P & was waiting for refunds since 5 months.
Their call will never connect to the agent. I email almost every week, but hasn't got reply back. Worst agency.

On their website they mentioned its registered under TICO Registration #: *******. I have complained about airlines to TICO with ticket and got reply back that Flyfar is not registered under TICO

Tip for consumers:
Never ever book tockets in flyfar

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user ibm1
2 reviews
0 helpful votes
August 8th, 2021

Turkish airline suddenly canceled a segment of our return ticket that was booked on this flyfar who "prohibit" airlines to change their tickets so you have to wait for hours on phone for their answer! I'm waiting and still waiting and it's been TWO HOURS no answer yet! Besides, they rip off for changes even airlines' mistake or even if airline forfeit change fees, they don't! They don't care for pandemic or anything they just want take advantage of people's need; very cruel stay away pay little extra for pronounceable booking website not at all this one!

Products used:
Airline booking

Service
Value
Shipping
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Quality
Thumbnail of user ramnaa
1 review
0 helpful votes
July 6th, 2021

FlyFar steals them passengers!... so better if you know it, before buy a ticket from them. We bought two tickets from them one year ago, Colombo - Dubai, Abu Dhabi - Budapest line. Transfer was prohibited for us due to the viral situation. We canceled our tickets with them 5 days before the trip.
We have not seen any money, the price of our tickets until today!
They have a very bad refunded system, and told will give back a small part from the price, but they not keep in touch with us already long time. We didn't see any money still.
They stole us and do it with impunity because where can you turn against them?

Tip for consumers:
Yes

Products used:
Air tickets

Service
Value
Shipping
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Quality
Thumbnail of user gowris1
1 review
1 helpful vote
September 9th, 2019

I was unnecessarily charged US $ 45 for clicking on an option "any seat". ($69 for the ticket and $45 for this "any seat" selection). When I called FlyFar customer support, I was told the airline (Frontier in this case) has charged that fee. But the confirmation email I got from Frontier said "no seat selection, seat will be assigned after check-in" and showed a fee of $69. This means that FlyFar has cheated me $45. I am demanding that they refund this amount ($45 that they have unnecessarily charged) to me right away.

Thumbnail of user adelinar8
1 review
0 helpful votes
August 9th, 2021

They have the worse customer service representative. I waited on the line for 3 hours to talk to an agent after was transferred to another agent and still was not helpful at all. They play tricks and games on people and just lie and make up excuses. One of my segments was suddenly cancelled and I bought the ticket off of Flyfar and they kep making up excuses and blaming Air Canada and Lufthansa's end for their own mistake!

Products used:
Flight ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user kp362
1 review
0 helpful votes
January 26th, 2022

I booked a round trip from Vancouver to Halifax. The flight company cancelled some of my flights that I can't either fly from Vancouver to Halifax nor from Halifax to Vancouver. FlyFar did not give me full refund as they promised on their website. I need to contact the flight company by myself. The custom service is very unpolite and unhelpful. Do not try FlyFar if you want to arrive at your destination.

Tip for consumers:
Do not use this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanh998
1 review
0 helpful votes
January 28th, 2022
Verified purchase

I booked a flight with Tap Air Portugal. I had a family emergency and needed to cancel that flight. I spent hours on the phone with Tap Air Portugal, which ended with them stating that the only way I can receive a refund or voucher is through the FlyFar. Tap air Portugal specifically told me I was eligible for a 100% voucher, given the dates I booked. FlyFar has refused to even acknowledge these statements, or assist me in any way to get this voucher! Unbelievable! I have spent the past 3 days trying to speak to somebody who can help me! Should I file a dispute with my card company? What is the best route to take here?

Tip for consumers:
Be prepared to receive no help what so ever in any case of emergency. Truly unbelievable customer experience, in the worst possible way!

Service
Value
Returns
Quality
Thumbnail of user joshuad395
1 review
0 helpful votes
July 10th, 2021

DO NOT USE THEM EVER!
They refuse to send me my Ticket refund even thou the airline (New Zealand Air) has already provided the refund back to Flyfar. They are holding onto my refund and will not release it to me.

This is 6 months after they got the refund.
Oh and if you think the phone number would work... don't kind yourself

Tip for consumers:
DO NOT USE EVER

Products used:
airline tikects

Service
Value
Shipping
Returns
Quality
Thumbnail of user gw167
1 review
6 helpful votes
March 13th, 2020

Booked a flight, conference was cancelled due to coronavirus. Company shut their phones down and website offline. Airline cannot help with the issue. Absolutely absurd that there is no support available. None. Sat on hold for airline for 7 hours total already. Begging for help and still no further than before. Emailed Flyfar days ago and still no response, even though they said they'd respond in 2-3 business days. Poor service!

Thumbnail of user gracep209
2 reviews
0 helpful votes
October 8th, 2021

Do not buy a fly with gotogate.com or flyfar (is the same company) no service and they try to steal your money. My flight got cancelled to Israel and they sold me 2 different ticket to go there (my final destination was no the 1st one) and even when they sent me an email saying that my second flight got cancelled they did nothing to cancel the 1st flight. Thank God that I was able to cancelled myself and requested the money back with my credit card company.

Tip for consumers:
no phone number to call, no response to emails

Products used:
service (travel agency)

Service
Value
Returns
Quality
Thumbnail of user ericl1119
1 review
0 helpful votes
December 3rd, 2021

The biggest rip-off scam company in the business. I would give -5 stars if I could. I booked 2 tickets and had to change because of covid. After 21 calls they refused unless I pay the full fare again. The company is a fraud and a scam. STAY AWAY. Customer service -5. They are polite and ask you to wait 3 minutes several times while they do NOTHING.

Thumbnail of user rolano
1 review
0 helpful votes
April 20th, 2020

They're currently processing my refund now. Since the airlines suspended my flights due to Covid19, they informed me that they processing my full refund but it will take up to 90 business days. Take sometimes but at least I'm getting full refund.

Thumbnail of user dorothyp78
2 reviews
0 helpful votes
July 9th, 2019

Everything went smooth. Didn't need to talk to anyone at airport, did it all with phone and kiosk. Don't know what else to say. Would definitely use again. Don't fly often but this was super easy. Would gladly tell other people about FlyFar.com.

Thumbnail of user ahmadz29
1 review
0 helpful votes
June 6th, 2021
Verified purchase

They don't help you rebook denied flights and charge you obscene prices to do so, when I asked for a refund they said they don't do refunds. They hung up on me more than 3 times. Absolutely the worst company I have ever dealt with.

Tip for consumers:
They won't help you so don't bother calling them

Products used:
Flight

Service
Value
Returns
Quality
Thumbnail of user rajug8
1 review
0 helpful votes
January 31st, 2022

I have to wait for 3 hours to speak to them and sometimes they simply disconnect in between and drop an email saying technical issue over phone. Also, it's hard to get response from the on time, and every service is charged regardless whether airlines charge flyfar or not.

Thumbnail of user judyj109
1 review
1 helpful vote
October 8th, 2019

Felt tricked into paying for seat selection. The page where I did it said it didn't cost anything. Next page said you won't be assured of any seat. Page of cost totaled added $35 for seat selection. Scam, scam, scam.

Thumbnail of user charlesk1593
1 review
0 helpful votes
May 3rd, 2023

Booked flight, then covid hit. They would not give me a refund. Gave me flight credit, but I couldn't use. Tried for 2 years to get refund. No luck. Finally triend to use flight credits...They told me my flight credits expired WITHOUT informing me! Talked to supervisor They said nothing they can do. No credits, no refund, no alternative. $1000 of my money gone! WTF! I will be suing this website and company. Worst ever. Don't use them. I'm a frequent traveler and this was the first time I ever used them, trying to save money for our charity. They stole our money!

Thumbnail of user giuliannam1
2 reviews
4 helpful votes
May 19th, 2020

I booked 5 tickets to go to Europe on June 5th 2020 through FlyFar around $2500. The airline cancelled our flight because of Covid pandemic. I have been trying to contact Flyfar many times. They will not respond any of my emails. They were unable to even find my ticket for some reason and hang up on me twice because they do not know what to say!
They are the worst company ever! An scam! I will never work with them again.

Thumbnail of user mw476
1 review
0 helpful votes
March 16th, 2021

This company is horrible! I booked a trip but due to Covid the country went into a lock down. I requested a refund and Fly Far refused! 99% of every other company in the world understands that the customer must cancel and issues a refund but not greedy $#*! Fly Fare. Stay Away! I will write this review as many places possible.

Tip for consumers:
Don’t do it. They will keep your money. Horrible customer service

Products used:
I got no refund even though the country is in lock down. Karma will catch these people working here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user weil31
1 review
1 helpful vote
September 28th, 2020

DO NOT USE this website to book any ticket.
I was trying to get my refund when I receive cancellation by airline. I called them(flyfar) over 7 times, their answer always said: " we help you to send email already. Please wait for 3 days and call us back again. ".
And then flyfar will ask you to call airline " write down on your booking: refund is possible. "
All the rights are belong to travel agency. Isn't it? In additions, they hang up on me as well.

Thumbnail of user calebr44
1 review
2 helpful votes
August 10th, 2020

Booked a flight through Flyfar that was supposed to happen April 2020. The flight was cancelled by the airline and per the terms and conditions I am supposed to receive a full refund. The airline (Norweigan) refunded Flyfar over 6 weeks ago and I still have not received my refund from Flyfar. This company is a scam, every time I call they put me on a 2 hour hold, each time a person picks up the phone they say they need to transfer me to a different department and I have to wait again on a 2 hour hold. No refund at this time.

Thumbnail of user mariad299
1 review
0 helpful votes
July 28th, 2019

The price for additional charges is misrepresented. I was not able to see the itemized charges until I clicked "complete booking now" I called the 1800 number right away to cancel the additional charges because my fare increased a lot and I was told that I can't cancel that charge and I can only get 50% discount off the cancellation trip insurance. I travel a lot myself and buy tickets for my family. I am always very careful on additional charges, but this time I made a big mistake.

Thumbnail of user giob7
1 review
2 helpful votes
December 30th, 2020

Dishonest... Scam
I also have not been refunded even though i received email conformation from airline company and flyfar that i would reimbursed. I urge all people to lodge a complaint with US dept of transportation. *
File a complaint. The Department of Transportation will forward your complaint to the airline and threaten "enforcement action" if they don't act soon.

Service
Value
Shipping
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Thumbnail of user umits6
1 review
0 helpful votes
June 24th, 2021

It is the worst booking company and it is a SCAM. Filing a lawsuit against them in Georgia charging my card $550 more than their advertised price. DO NOT USE them. If you want to join into the lawsuit please contact me at *******@hotmail.com.

Tip for consumers:
DO NOT USE THEm!

Service
Value
Shipping
Returns
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Thumbnail of user pault362
1 review
0 helpful votes
June 18th, 2019

I booked flights through you and normally whenever I've purchased something online, there is a summary of the items purchased so I can confirm what I've purchased prior to completing the purchase. This was not the case. I completed the purchase only to discover cancelation insurance had been purchased which I did not want. Your website was very confusing and I have no idea how I ended up buying this but it certainly was not my intention. I immediately phoned and granted, your colleague managed to get the insurance company to refund some of this purchase but as far as I'm concerned, I'm still out $148 for something I did not intend to purchase and I will not be using your service again until or unless I am compensated for it. And I will be sharing this experience with my friends and family. Paul Taylor.

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From the business

Specializing in cheap flights and low cost airline tickets, FlyFar.ca is your source for flight deals. We offer domestic and international travel deals.

Company Representative

Thumbnail of user courtneyr71
Courtney R.
Typically does not respond to reviews

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2.8
327 reviews
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