• Food To Live

Food To Live

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Overview

Food To Live has a rating of 2.24 stars from 17 reviews, indicating that most customers are generally dissatisfied with their purchases. Food To Live ranks 211th among Organic Food sites.

  • Service
    9
  • Value
    9
  • Shipping
    8
  • Returns
    6
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
See all photos
How would you rate Food To Live?
Top Positive Review

“I want to challenge those who give negative reviews - the business deserves true research”

Garth W.
7/9/22

Hank M says it must be fake because it doesn't have a fancy storefront. I did the same search, but for the correct address, 2769, not his 2760 W 15th Street. (Google Maps does show the wrong address sometimes compared to the one you enter, so Hank probably made no mistake). It's true it doesn't have a fancy storefront, but it is shown in Google Maps named 'Food to Live, Online superfoods store' at that address. An online store does not need to pay for a fancy storefront to make it valid. I have purchased products from them that seem very good quality - for example 8 lbs of organic broccoli sprouting seeds have normal USDA certified organics labeling. The seeds sprout well. This setup would be hard to fake across their product line. I think they are reliable.

Top Critical Review

“Stale product”

Fariba S.
7/4/21

Bad customer service which even don't want to fix their errors and problems. I have purchased a product which was stale, however after talking and communicating with them via phone and email and got pictures to fulfil their request, They didn't even answer my email which I asked for compensation.

Reviews (17)

Rating

Timeframe

Other

Thumbnail of user faribas5
1 review
7 helpful votes
July 4th, 2021

Bad customer service which even don't want to fix their errors and problems. I have purchased a product which was stale, however after talking and communicating with them via phone and email and got pictures to fulfil their request, They didn't even answer my email which I asked for compensation.

Thumbnail of user lindseyu12
1 review
6 helpful votes
January 6th, 2022
Verified purchase

In 1.5 c. I sifted out: plastic, yes you read that right; a weed pricker, tons of twigs & seeds... not just dried elderberries. The elderberries were also very small & a lot of them were discolored, yellow or red!

Tip for consumers:
Not a trustworthy source. Horrible quality. And uncertain of other organic material, so unsafe to utilize.

Products used:
Dried Elderberries

Value
Shipping
Returns
Quality
Thumbnail of user hughj130
1 review
1 helpful vote
January 23rd, 2024

Ordered walnuts on 1/19/24 thru Walmart.com. Without an explanation they cancelled my order. All shipping information was correct. Will not order from them again.

Products used:
None

Shipping
Thumbnail of user jiel17
1 review
3 helpful votes
April 6th, 2023

In January I purchased an eight pound bag of black sesame seeds from this company. After I tried it, I found out it has bad ugly smell and taste. I don't know if it is black sesame seeds or not, for which I don't dare to eat. When I ask for refund, their answer is it is past 30 days. This company can't be trusted.

Service
Value
Shipping
Returns
Quality
Thumbnail of user garthw24
1 review
2 helpful votes
July 9th, 2022
Verified purchase

Hank M says it must be fake because it doesn't have a fancy storefront. I did the same search, but for the correct address, 2769, not his 2760 W 15th Street. (Google Maps does show the wrong address sometimes compared to the one you enter, so Hank probably made no mistake).
It's true it doesn't have a fancy storefront, but it is shown in Google Maps named 'Food to Live, Online superfoods store' at that address.
An online store does not need to pay for a fancy storefront to make it valid.
I have purchased products from them that seem very good quality - for example 8 lbs of organic broccoli sprouting seeds have normal USDA certified organics labeling. The seeds sprout well.
This setup would be hard to fake across their product line. I think they are reliable.

Tip for consumers:
After several purchases I believe Food to Live is honest and reliable.
I also checked the broccoli seeds experience of others, and see on their own website they have over 80 reviews, all positive. I entered my review, and they promptly sent a note of appreciation.
It's hard enough to find good companies without seeing negative reviews, mostly with no substantial evidence.
https://foodtolive.com/shop/organic-broccoli-seeds/

Products used:
multiple organic food products

Service
Value
Shipping
Quality
Thumbnail of user lynner150
1 review
10 helpful votes
June 10th, 2021

Lentils in the garbanzo beans, I was told by "Olga" all items processed on same equipment, if you have someone with sensitivities, dont buy our products. No resolution offered.

Service
Value
Returns
Quality
Thumbnail of user michellefriel3
1 review
1 helpful vote
January 17th, 2024

Ordered 20 pounds of citric acid via the Walmart website. Only received 5 pounds. Customer service has been impossible to get ahold of! I will never order from them again.

Tip for consumers:
horrible service

Products used:
citric acid

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamd2643
1 review
9 helpful votes
February 5th, 2022

Earlier this year I placed an order for one of the products on sale. The company emailed me that they had my order ready to ship. Several days later I was emailed that my order was cancelled due to my failure to correct incorrect information. I rechecked my order and found all information was correct. No problem, I would reorder the product. However the price had nearly doubled, so I did not reorder. Thinking about the cancellation, it became clear to me that the actual reason for cancellation was due not to "missing information" rather was because Food to Live did not want to ship items at the price they had been ordered at and instead of saying that this was the case, decided to try to say my "Incorrect" order was my error. I suspect this company is rotten to the core.

Thumbnail of user garyh1403
2 reviews
1 helpful vote
February 21st, 2022

Good food its whole and natural, i dont see anything wromg with it, might be a lil mpre pricey to some degree but thats what happens when you use the word organic

Products used:
Organic food

Service
Value
Shipping
Quality
Thumbnail of user taylord127
1 review
17 helpful votes
June 1st, 2020

While the product is fine, I found out after I ordered, from what appeared to be an independent business site, that it is processed thru Amazon. This is unacceptable, deceptive business practice.

Thumbnail of user joanner414
1 review
2 helpful votes
October 25th, 2022

I received a pound of organic Medjool Dates as a gift in a gift basket. They appeared moldy when I opened them. They were well within the Best Before Date. I contacted Food to Live, gave them the Lot # and Best Before Date, and sent a picture that they requested. I asked them if the dates should have a white substance on them. They told me it could be sugar or possibly mold, so I should not eat them. They refused to give me a replacement package because I couldn't give them the order number or the name of the customer. I explained that I received them as a gift in a Yankee Swap so I didn't have that information. I hated to throw them out but I didn't dare eat them. I am very disappointed with the customer service of this company.

Tip for consumers:
The company does not have a satisfaction guarantee.

Products used:
Dates

Service
Returns
Quality
Thumbnail of user ennien
7 reviews
1 helpful vote
December 6th, 2020

We are completely pleased with your awesome and favourable assistance because all things were really pricey when I got better cost stuff from here and now.

Thumbnail of user rodrigod5
83 reviews
174 helpful votes
November 30th, 2017

I made a few orders with this company and I think it's safe to say Food to Live provides excellent customer service. My orders arrived promptly and my maca powder tastes very fresh. And customer service responds fast.

Service
Value
Shipping
Quality
Thumbnail of user debbyq1
7 reviews
10 helpful votes
February 12th, 2024

I feel very lucky that I didn't order anything from this company. I contacted them to find out if they carried organic unsulfured yellow raisins or sultanas and if they coated them with sunflower oil. I guess they couldn't be bothered to respond I wasn't worth bothering with. The company is owned by the Lexunder inc corporation owner Alexander Melnick.

Tip for consumers:
Who the owner really was

Products used:
None

Service
Value
Thumbnail of user mshoane
1 review
1 helpful vote
December 16th, 2023

When I rinse my long grain brown rice, it turned muddy brown. I then had to rinse them 5 times to have it cleared. Do NOT buy this product.

Thumbnail of user julesb61
16 reviews
10 helpful votes
November 8th, 2020

I made a cashew nuts order from food to live. Those Cashew nuts are of high quality, I use it in many sweets, they were well flavoured. Little bit Costly.

Thumbnail of user karmae3
5 reviews
8 helpful votes
September 9th, 2022
Verified purchase

They have some of the best selection & they at least try to make their stuff higher quality that most keep in mind with the criticism i am about to unveil, this is still the freshest company I've purchased from in the hardships of 2022 when EVERY food co. Is having issues... ill start by saying... u never know which bag u open will be the quedtionable one. For ex in my 1st order... while the cranberries, brazil nuts, walnuts & blueberries smelled & tasted very fresh, the mangoes & pecans smelled immensely fermented. Idk if this was intentional, as some people do sell dried fermented fruit at a pricy rate... similar to the idea of kombucha... but there was no clear description saying it was INTENDED to be fermented. And that's what worried me. Probably was safe to eat as it did not smell spoiled at all just fermented. I was too weirded out to test it but our laying hens got a very expensive snack...(a small bit of fermented things is actually good probiotics for their natural digestistion.) If they would've labeled it "dried fermented mangoes" I would've said ok it's supposed to b this way its safe for humans. But I saw no such obv. Labeling making me think it wasn't properly preserved.

Service
Value
Shipping
Returns
Quality

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2.2
17 reviews
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