• Foreo

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Overview

Foreo has a rating of 2.77 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Foreo ranks 14th among Dental Products sites.

  • Service
    16
  • Value
    16
  • Shipping
    16
  • Returns
    13
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
See all photos
How would you rate Foreo?
Top Positive Review

“Really impressed”

Sarah J.
3/23/23

I recently purchased a few beauty devices from this webshop and I am extremely happy with my experience! The website was easy to navigate and had a wide variety of products to choose from. The shipping was quick and my products arrived well-packaged and in perfect condition. I especially love the quality of the products I purchased - they work exactly as advertised

Top Critical Review

“Bad advertising/ wrong product”

Layilah B.
10/5/23

Bad adverting/ wrong product Hello, I am a fan of foreo, and have bought of foreo, and have spent at least a few thousands of euros on their products. However, I bought the kiwi. When their product was out, I really thought I liked the product for my skin (the dermabrasion kind). However I opted for the color green. It was NOT well specified in the beginning of foreo promoting their new products that they were two different products, as are many products given with a different color. For me? Kiwi sucks really bad, it's way too harsh for my face (even on the lowest level) and I don't see how this would even benefit my skincare. I am unsatisfied and not pleased at all.

Reviews (52)

Rating

Timeframe

Other

Thumbnail of user sarahj1751
1 review
0 helpful votes
March 23rd, 2023

I recently purchased a few beauty devices from this webshop and I am extremely happy with my experience! The website was easy to navigate and had a wide variety of products to choose from. The shipping was quick and my products arrived well-packaged and in perfect condition. I especially love the quality of the products I purchased - they work exactly as advertised

Tip for consumers:
it has everything for your skin

Products used:
I ordered Bear device

Service
Value
Shipping
Returns
Quality
Thumbnail of user alycial6
1 review
1 helpful vote
May 12th, 2022

This company provided me with a fantastic experience! They successfully filled the order and dispatched it swiftly, and their price was lower than any store I could find. With a prepaid return label, the return policy is simple. I'll definitely keep this firm in mind for future purchases!

Tip for consumers:
research which device is best for you

Products used:
Bear

Service
Value
Shipping
Returns
Quality
Thumbnail of user leahr232
1 review
0 helpful votes
February 21st, 2023

I recently visited foreo site to purchase a facial cleansing brush. I was impressed with how easy it was to navigate and find the product I was looking for. The site had detailed descriptions, high-quality images, and customer reviews that helped me make an informed decision. When I proceeded to checkout, the process was seamless and quick, and I received a confirmation email with all the necessary details.
Overall, my experience with the beauty gadget website was fantastic. The website was user-friendly, the ordering process was smooth, and the product exceeded my expectations. I would definitely recommend this website to anyone looking for high-quality beauty gadgets.

Tip for consumers:
Check and read about various versions before you decide which one is the best for you.

Products used:
Luna 4

Service
Value
Shipping
Returns
Quality
Thumbnail of user shaytianar
17 reviews
53 helpful votes
July 19th, 2021

The package arrived in about a week and a half which is pretty good. I've never tried Foreo since I always thought it was wayyyyy too expensive but I'm not getting any younger so decided to try out the Foreo Luna Mini 3 in hopes it would improve my skincare routine. I was never a huge fan of facial devices, especially the cleansing brushes, like from Clarisonic, because they're too abrasive and can do more harm than good but I must say, it is one of the best facial devices I have used yet. The silicone bristles feel so nice on the skin and once you turn it on from the Foreo app, it starts to massage your skin and leaves my face feeling so clean. I use it twice a day, morning and night, and truly believe it's worth every penny.

Service
Value
Shipping
Quality
Thumbnail of user maggiec192
1 review
0 helpful votes
March 22nd, 2022

To begin, it is only fair to state that I despise online shopping. However, I can honestly state that everything went perfectly from purchasing to delivery. I was quite pleased with the products, which appear to be of excellent quality. The order arrived quickly and in good condition. I'll definitely return to shop here!

Tip for consumers:
explore to find the right device for you

Products used:
luna mini 3

Service
Value
Shipping
Returns
Quality
Thumbnail of user lionas
2 reviews
1 helpful vote
March 16th, 2021

Skin cleansing is one of the main stages of daily care. It is necessary to use only those products that are suitable for your skin type. And for the best result, you need to use special beauty gadgets.
In short, this is an amazing facial brush that has become very popular over the past few years. You've probably heard about her at least once, because all successful beauty gurus admire this baby, considering her a breakthrough in the beauty industry.
So, the main advantages of LUNA, which analogues cannot boast of:
Cleansing much better than conventional silicone brushes, clarisonics and hands
The brush does not injure or stretch the skin
No need to constantly charge and buy replacement attachments
Gentle yet effective cleansing of any skin type
High-quality cleansing affects not only the beauty and health of the skin. Thanks to it, the quality of penetration of care products into the dermis improves.
I believe the moon is worth its money! She perfectly performs all her tasks, does everything that is possible and even a little more.

Thumbnail of user d.3
1 review
0 helpful votes
March 26th, 2024

My experience with FOREO has been extremely disappointing. When I received my UFO 2 in December 2023, I immediately noticed it was not functioning properly. The device kept disconnecting halfway through sessions and failed to heat up properly during red light therapy/thermal heating.

I promptly reached out to customer support for assistance. Despite following their troubleshooting steps, the issue persisted. I was then instructed to file a claim. However, the process became a frustrating cycle of redundant requests.

In the email, an advisor asked me to repeat the same steps I had already followed and then was requested to take a video of the faulty product and even disassemble it for photographic evidence. Feeling uncomfortable with this request, I expressed my willingness to return the product in its original condition and box, even if it meant having to pay for shipping!

Throughout this ordeal, I continuously followed up with customer support, only to be met with promises of someone getting back to me within 48 hours, which never materialized. To make matters worse, we had a family death, which understandably diverted my attention and so I couldn't keep following up.

After trying once again to get in touch with their customer support team, I was informed that my assigned advisor had quit,and that someone else will be reaching out to me soon. This lack of continuity and professionalism is unacceptable, especially considering this is my SIXTH purchase from FOREO and despite being a loyal customer, I have been treated with disregard and frustration! They clearly have no respect for their customers whatsoever.

Moreover, I'm convinced that most of the reviews are either paid or fake. Safe to say I have lost faith in FOREO and will not be purchasing their products in the future. I'm just saddened that I wasted so much money ordering a faulty product.

Tip for consumers:
Will never be purchasing from FOREO again.

Products used:
FOREO UFO 2

Service
Value
Shipping
Returns
Quality
Thumbnail of user yasminb32
60 reviews
27 helpful votes
February 1st, 2022

I have seen a lot of YouTubers using this device - so I had to try it.
I love using it in my skincare routine, it really works to exfoliate and my skin feels great afterwards. I love how it's compact and looks cute to display.
Easy to buy from big makeup online stores such as Look Fantastic, so shipping is quick and easy.

Thumbnail of user amberd421
2 reviews
0 helpful votes
June 1st, 2021

Just had to write something. I expected no answer when I asked about the ingredients in the cleanser they make but I was so pleasantly surprised to hear from them soon after. I decided to by the cleanser and am so happy with it. I feel good knowing there are still companies like this one that really care about their customers

Tip for consumers:
lots of useful info and they will reply to your questions

Products used:
I have theor UFO and use the maks

Service
Value
Shipping
Returns
Quality
Thumbnail of user johannap49
2 reviews
0 helpful votes
April 30th, 2021

Their site is very clear and easy on the eyes. I wish there were more tutorials on how to use the app and maybe troubleshoot situations as I think that is something lot of people need. I know my friend who introduced me to Foreo had some problems with the app and I had fewer problems but later solved it and my UFO is one angel for my skin. It is fast and effective.

Tip for consumers:
lots of useful info

Products used:
I use their UFO masker

Service
Value
Shipping
Returns
Quality
Thumbnail of user layilahb
1 review
2 helpful votes
October 5th, 2023

Bad adverting/ wrong product
Hello,

I am a fan of foreo, and have bought of foreo, and have spent at least a few thousands of euros on their products.

However, I bought the kiwi. When their product was out, I really thought I liked the product for my skin (the dermabrasion kind). However I opted for the color green.

It was NOT well specified in the beginning of foreo promoting their new products that they were two different products, as are many products given with a different color.

For me? Kiwi sucks really bad, it's way too harsh for my face (even on the lowest level) and I don't see how this would even benefit my skincare.

I am unsatisfied and not pleased at all.

Products used:
Kiwi.

Service
Value
Shipping
Thumbnail of user peterm2452
2 reviews
1 helpful vote
July 22nd, 2022

I just love how simple and user-friendly this website is. I found all the information I needed. I even consulted them and asked to recommend me best device for my skin and they asked a couple of questions and helped me in my decision to buy the right cleansing brush.

Tip for consumers:
study everything before deciding on purchase

Products used:
Luna for combination skin

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashlynr4
1 review
17 helpful votes
April 14th, 2020

I like nothing more than these sleek designed sites with everything important pointed out and presented in the best way. The information contained is also very useful as it helped me to decide which product is best suited for my skin.

Thumbnail of user ruhil
13 reviews
0 helpful votes
February 1st, 2022

It cleanses my skin without been rough and dry. Its soft easy to clean, has unpleasant growth on it, the battery lasts for long time.

Thumbnail of user mialote.cup
1 review
0 helpful votes
September 9th, 2022

My orders from Foreo always come on schedule and in wonderful shape. The website is really simple to use and hassle-free. The gadgets are of the highest caliber, and I particularly appreciate the ufo gadget. I've been placing orders with them for a while, and I've never had a problem.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rubyr127
3 reviews
17 helpful votes
November 30th, 2022

Ordered over £300 worth of products, on 9th November 2022. They sent me an email asking me to screenshot my bank transaction (extremely odd, but I did as they asked as nothing nefarious could be gained from their request) I'm sitting here today 1st December 2022 and still no goods.

Customer support is useless. They haven't answered my many emails, and when they eventually did reply it was full of platitudes telling me my order was overlooked and they would send it. That was Monday 28th November, I've heard nothing from them since then.

This order was a birthday gift. So To say I'm extremely disappointed is an understatement. Only use this company if you're prepared to spend on your hard earned cash on nothing.

Thumbnail of user dianev167
1 review
13 helpful votes
July 11th, 2020

I bought the Foreo toothbrush for 47.00 it stopped working after three weeks I was unable to return it because it came in a blister pack that had to be cut open which I did not keep. Not worth it

Thumbnail of user rebeccat245
2 reviews
16 helpful votes
February 24th, 2020

This site is very interesting and brand has some quite innovative solutions in skincare. I bought ufo device for masks and it is truly different form anything I've tried before. I read a lot on the page before making purchase.

Thumbnail of user jenniferj529
4 reviews
44 helpful votes
October 11th, 2020

Terrible, just terrible. There is an inordinate amount of MOLD growing on my Foreo Luna. It's unsanitary and dangerous. The company's response was worse. Not only did they accuse me of causing the mold problem myself by storing it in the bathroom (which I do not do) but they claimed my product was a fake because the serial number is on the bottom of the Luna and gets washed away because you are using it with soap and water! When I provided proof of purchase, they changed their tune, but were basically unwilling to honor their own warranty and provide a new product or explain why this was happening. Oh, and they also suppress reviews on websites like this because they don't want people knowing the truth about their product.

Thumbnail of user lucyg182
1 review
0 helpful votes
April 25th, 2022

To begin, it is only fair to state that I despise online shopping, I really hate it... However, I can honestly say that everything went perfectly from the moment I placed my order to the moment it was delivered. I really liked the products.

Tip for consumers:
It is pretty straightforward and simple. Intuitive and informative

Products used:
micro-current device

Service
Value
Shipping
Returns
Quality
Thumbnail of user rileyf65
1 review
1 helpful vote
November 20th, 2022

The reviews and ratings are a fantastic resource. The shipping details were immediately available when I made a purchase, and everything arrived really quickly!

Products used:
Luna 3

Service
Value
Shipping
Returns
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Thumbnail of user lindar1314
1 review
1 helpful vote
November 17th, 2020

A few months into my use of this product, I had a slight malfunction with the charging port, but I emailed Foreo and they graciously sent me a brand new product within days! I was amazed at her prompt and considerate customer service, even way past the standard return date. I look forward to using my brush in the years to come!

Thumbnail of user romanam4
1 review
12 helpful votes
February 22nd, 2019

I had the opportunity to try one of Foreo products and I am really satisfied how the face brush is working. I have very sensitive skin on my face and wanted a delicate face brush. With some reviews complaining that this brush is too soft, it sounded like the right choice for me. Their website is also very informative in how the products should be used and how they can help anyone with problematic skin or even keep healthy skin under control.

Thumbnail of user ellenr238
2 reviews
0 helpful votes
June 29th, 2021

I put in an order last month and had an issue with the payment provider which made my money bounce between them and the bank but they helped me in a way I did not expect and for that they will always have my trust. Not to mention their products are a dream to use.

Tip for consumers:
if something is not clear their customer support will helo you choose.

Products used:
I ordered a UFO device which is just stunning

Service
Value
Shipping
Returns
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Thumbnail of user severig
1 review
0 helpful votes
September 23rd, 2021

I bought my girlfriend some beauty items here and she was so happy. She told that she likes the products of this brand because they are quality.

Service
Value
Shipping
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Quality

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