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Forward2Me has a rating of 4.7 stars from 1,185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, fast response, and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
After having tried pretty much all the leading forwarders for many years, I am currently using only Forward2me. No need to look elsewhere - they have it all. Multiple locations in most major e-commerce countries (US, UK, Germany, Japan), competitive pricing, work with all major couriers, work fast, and even fill out the customs declaration for you (you just need to input the price). A real treat! Kudos to Regilyn from Customer Experience for assisting with the rare issue when it arises.
As the shipping costs were so high I asked customer service if they could make the packaging just 1 cm smaller on any side. I said just 1cm. Customer service replied that they had packed it as small as possible. I believed the customer service reply and paid the shipping costs offered. However, when I opened the box I received, there was more than 10 cm of space on top side. In addition, the space contained a paper cushion. Packed it as small as possible? I understood that Forward2Me won't give to make effort to reduce shipping costs for customers. If the service does not improve, I will change to another forwarding company.
After having tried pretty much all the leading forwarders for many years, I am currently using only Forward2me. No need to look elsewhere - they have it all. Multiple locations in most major e-commerce countries (US, UK, Germany, Japan), competitive pricing, work with all major couriers, work fast, and even fill out the customs declaration for you (you just need to input the price). A real treat! Kudos to Regilyn from Customer Experience for assisting with the rare issue when it arises.
Although my experience hasn't been very smooth at first (high delivery cost as a deodorant in my order counter as "a dangerous good"), the customer service has been exceptionally quick and responsive.
Avoid this service. When they receive a package, they open it and catalog each item for customs purposes. They made a data entry error on my order and tagged an item as a fresh food, which then created a requirement for my package to have FDA paperwork to ship. I have tried contacting the company via every available method over the course of the last week (emails, their contact form, phone calls) and have been unable to get this issue corrected. At this point it seems like I am unable to ship the package to myself because of their error, and am out the full amount I paid for the order. AVOID!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi,
Thanks for the review.
We understand the frustration.
Every shipment containing food items necessitates the submission of a prior notice to the Food & Drug Administration in your country. This notice informs them that your shipment includes foodstuffs, and in certain instances, it may necessitate approval from the Food & Drug Administration.
It is crucial to ensure that you possess all the necessary information before shipping to facilitate the successful clearance of your goods through customs. Failure to provide the correct paperwork may result in your shipment being either returned or seized by customs. Therefore, thorough preparation is essential to avoid any potential issues during the customs clearance process.
We appreciate your patience and understanding as we work towards a resolution.
Sincerely,
Forward2me
I would like to express my profound gratitude to Forward2me UK for their exceptional service and unwavering dedication.
Today, it is rare to find an international parcel forwarder that stands out for its professionalism, reactivity, and ability to solve problems efficiently.
Régilyn demonstrated a willingness to anticipate and act quickly in resolving my request. All in all, my parcel arrived. I'm delighted!
Hello Mhoëily,
Thank you so much for your incredibly kind words and for taking the time to share your experience with us. We're thrilled to hear that you were especially impressed with the service provided by Forward2me UK and Régilyn in particular.
Our team works tirelessly to ensure that each customer receives the highest level of professionalism, responsiveness, and problem-solving expertise, so it's truly rewarding to know that we've met your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
The shipping price is good, and the option to combine packages removing the outer box, all together in one box is cool. Occasionally there have been problems like mislaid parcels, however the customer service department do their best to resolve any issues. So, overall, I would recommend them.
Waiting since february for my package. And now i got a mail that i should pay a fee because u store it (against my will) i will report your page as fraud. I cant send it from your page to me because the error message on the JP adress.
Already told your service 1000 times what the problem is.
In conclusion, i bought sth shipped it to you and now forward is not shipping it to me and keeping my stuff, this is $#*!ing fraud. Solve it now or i will report this. Im so done with you
Hi Serge,
Thanks for the feedback.
I can see you have been in contact with one of our senior advisors, Aimee, regarding your shipping issue. We are currently waiting for you to approve the PayPal payment for your shipment at the Japan warehouse. Please continue to work with the Customer Experience team. We will do our best to ensure this matter is resolved for you as quickly as possible.
Kind Regards
Hayley
The Forward2me customer service is excellent -courteous, kind and professional.
I am very grateful with the services provided to me especially Joyce, the way we communicated and how she handled my query. Excellent!
Hi Masego,
Thank you for taking the time to share your feedback! We're happy to hear that Joyce provided you with excellent service and effectively addressed your query. We'll be sure to pass along your kind words to her.
Your satisfaction is important to us, and we're grateful for your appreciation. Please don't hesitate to reach out if you need any further assistance in the future.
Many thanks,
Aimee
I had an oversized parcel to freight which took a bit of organising. Regilyn at the Preston warehouse was an amazing help in getting it to me safely. She was always on hand to answer questions and was polite, helpful and professional.
Hi Emily,
We wanted to take a moment to express our gratitude for the fantastic 5-star review you gave (Regilyn)! Your feedback means a lot to us.
Thank you for choosing Forward2me.
Many thanks,
Forward2me Team
With JANE everything is posible. Av been asist throughout the whole process of transaction with the company and am totally truthfully hapy. She keep in touch with me with a very kind heart and she realy understand and has the answer to all my question.
I feel very secure to deal with such an agent like JANE. Well done JANE keep it up...bless you
Products used:
I was mostly in for spare parts
Hi Joeliff,
Thanks for the 5 star review for Jane!
While I paid for priority shipping, the package sat for over a week to be cleared through import.
Hi Marian,
Please note, all transit times stated for the courier services from our website are subject to any transit or connection delays and local customs clearance. Customs are government lead departments and any delays that incur in relation to the clearance for shipments through your local customs are beyond both our control and the couriers. You can find further information from section 9.1 on our terms of trade https://www.forward2me.com/terms-of-trade/
Kind Regards
Hayley
I've used the service three times to forward items from UK storage to my address in Brazil, and the experience it was always fast and efficient. I prefer to use DHL as a courier. The packages were carefully packed, and whenever I needed support or had questions, they responded quickly and accurately. I highly recommend it.
Hi Andrea,
Thanks for the feedback.
It's fantastic to hear that you've had consistently fast and efficient service with DHL for forwarding items from the UK to Brazil using our services.
If you ever need assistance with shipping or anything else in the future, feel free to reach out.
Many thanks,
Forward2me
Took forever for my parcel to be shipped from them, was an adult novelty gift and they classed it as military grade, which was ridiculous. If the military uses adult novelty hand cuffs, then we have a huge problem with our military and we should all be afraid. Overall, my parcel was extremely late and I was very dissatisfied with the service.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Great purchase, very cheap (if you choose the cheapest) it arrived in the warehousd quickly, shipped to me quickly, and arrived to me in time, although the package was in rough shape, the seller put alot of bubble wrapping so no worries, thanks alot forward2me :)
Dear Aleksandar,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Christine".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Great, friendly fast help. I had a tricky issue but they took care of everything so I could relax
I had an issue using the German warehouse for the first time. It appeared that ID documents and proof of address must be uploaded, before shipments, even repacking can be done. Since there is (too) little information given on the package inbox, I tried and tried to request repacking and only a pop-up telling me documents need to be uploaded before this can be done - without saying what kind of documents, could have been invoices for some of the packages as well… Finally Honey guided me and the approval of my documents was done within an hour or so. Great thanks once again to the Forward2Me support team and this time in particular to Honey!
Hi Uwe.
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you have felt continuously happy with our service for the last 5 years. It is also great to learn that you have been very satisfied with the communication and support that you received from our agents Aimee and Nica. I will pass on your gratitude to them personally.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I wish to provide this additional feedback on my.forward2me.com, in the footsteps of my initial review. I chose my.forward2me.com to act as my forwarding agent for purchases made on UK and US web sites. After a very fast and easy account set up, I had my first UK package delivered to my.forward2me.com, then received the package at my home address two days later, i.e. Faster than most domestic mail. This is what I call a customer-oriented company, and they have my business for years to come.
Hello Theodore,
Thank you so much for taking the time to provide us with this fantastic feedback!
We're delighted to hear that your initial experience with our service was not only easy but also exceeded your expectations in terms of speed and convenience. Our team is dedicated to providing a seamless and customer-oriented experience, and your positive comments reaffirm our commitment to delivering top-notch service.
We're thrilled to have earned your loyalty, and we look forward to being your go-to forwarding agent for many years to come. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to our support team.
Warm regards,
Aimee
I opened an account today, asked a question today, got an answer today, enlisted my first UK shipment today. How much better can it get?!
I used this service for an Etsy purchase. I'm buying a lot of things for my upcoming wedding and I saw some items on Etsy that only shipped to the UK. I looked up ways to ship to the US, and foward2me looked like the safest bet. Going into it I was a bit hesitant, just because my purchases were so big. But, their customer service team did a great job assuring me that the packages were in safe hands. It only took about 5-6 days to receive my package and that's including shipping from retailer to my UK address. A little pricey but would definitely use again.
I like working with this company because they are really honest. They do not add an additional charge to the calculated shipping fee. Regilyn thank you very much for your help.
Hi Hakan,
Many thanks for the 5 star review for Regilyn!
Jane was really helpfull with my query. She was prompt and courteous. She provided an update of my order which was received at their UK warehouse but was not moved to the "In Review" section. I have been using Forward2me for quite some time now and I am really impressed with the services that I am getting. Wait times are literally non existent, you will get updates in an Instant. People like Jane are the real asstes of the company. Keep up the good work Jane!
Hi Rohan,
Many thanks for the 5 star reviews!
I saved the tax, but due to a lack of shipment options, I paid very high shipping.
Hi Tal.
We are sorry that you have only provided a 1* rating.
I can see that you have shipped from our Tax Free warehouse in Guernsey which does only currently offer the DHL Express service.
We do apologise for any inconveninece this may be causing our customers.
We are in the process of introducing an additional tracked courier service from our Tax Free warehouse to offer more flexibility to our customers who choose to use this warehouse for international shipping. Unfortunately we cannot yet confirm when the new courier services will be ready to go live from Guernsey but we will ensure all customers are notified as soon as we receive the green light.
Please be assured we are continuously working on sourcing more budget courier options for our customers and hope to have these additional services rolled out from all of our warehouse locations as soon as possible.
We appreciate your continuous patience and support of our service whilst we work on these improvements.
We hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Nica is so amazing! Shipped out my packages with forward2me from UK to Namibia for the 2 nd time and they never disappoint. They followed up to make sure it was really delivered to me as the tracker suggested.Am forever grateful for their service that is always on point & on time!
Hi Maria,
Thanks for the 5 star review for Nica!
Many thanks,
Forward2me
Best service every! I love how Jane can calmly help you and always professional. I haven't missed anything ever since I tried them out! My parcels get to Namibia on time
I recently had shipment sent form Japan and was held up in customs cause of taxes, handling and a whole lot of local fees. Your site should provide a way for partner couriers to provide estimates for costs outside of your shipment fees, because being informed only after shipment is initiated hostages consumers from deciding whether or not they should proceed with the transaction. Washing your hands off this is a blatant disregard to consumer protection rights. Feedback has been sent yo your customer service as well. Take action!
Hi V S.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Unpaid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Jane and the team at forward2me were really helpful the past few days, I had a mix up with the seller I was buying from and they did all they could to help on their end. The problem was solved and I will now have the Christmas gifts I bought in time with the 2 day shipping I selected, for a very reasonable price, this along with the safety of going through a company I can trust with post makes their service one that I will use many times again in the future.
Thank you so much
Hi Nikita,
Thank you for taking the time to share your positive experience with Jane and the team at forward2me. We are delighted to hear that they were able to assist you effectively, especially during the busy holiday season.
Ensuring our customers receive their gifts on time and at a reasonable cost is always our top priority. We truly value your trust in our services and look forward to assisting you with your future shipments.
Warm regards,
Aimee
I recently used a this forward shipping service and their American address, and I must say, it was an excellent experience. Regilyn, the support agent, stood out with her kindness and helpfulness, making the process smooth and stress-free. Highly recommend this service!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
Providing an outstanding parcel-forwarding service since 2010. Our aim is to help thousands of people worldwide to shop and ship with ease.
Current warehouse locations in the UK, Japan, Germany, Guernsey, and USA. Other warehouse locations are coming soon. Watch this space!
Hi Ido,
Thank you so much for taking the time to share your positive experience with Forward2me. We are delighted to hear that our forwarding services have met and even exceeded your expectations.
We greatly appreciate your acknowledgment of Regilyn from our Customer Experience team.
Thank you once again for choosing Forward2me as your preferred forwarding service. We look forward to continuing to meet and exceed your expectations in the future.
Best regards,
Aimee