Fracture Glass Photos

I just received the most beautiful Fracture photos on glass. They are so sharp in detail and absolutely gorgeous! What an unique gift this will make for my son. If you've ever wondered what to order for someone, this is it! Also, it only took five days from the time I put in the order for them to arrive. They were perfectly packaged and I couldn't be happier with their expert work and care in communicating with me on the progress of my order and how to track shipping.

They were very helpful and responded immediately. And handle the issue without even a hesitation. Very professional and understanding.

I ordered a fracture print for my buyers of one of the listing photos of the house they bought. I gave the gift and my buyers were so happy that they cried. They thanked me so much for it and said it was the most beautiful gift. I ordered it on Wednesday and got it on Friday… amazing service!

I ordered 2 pictures. One for my son for his birthday & one for my granddaughter for her birthday. They are absolutely beautiful & are sure to be big hits. I will definitely be ordering more pictures done & highly recommend Fracture to anyone.

My wife and I have ordered fractured glass photos on 3 separate occasions for Christmas gifs for friends, family and ourselves and all were very pleased with the gifts. On my last order, due to my mistake, I reached out to the service center for order status and was immediately contacted by Shanmoye, who provided me my order status, which was received the same day. Even with the Christmas holidays and rush, we received our pictures within a week or less after ordering with no issues. All pictures came carefully packaged with no issues. All phases in the ordering process was flawless. Highly recommend and will use again.

The prints on the glass look amazing and will definitely be ordering more! Customer Service (Jessica) did an amazing job after the USPS lost my shipment and these were purchased as a gift for father's day. I emailed customer service on Thursday and Jessica responded right away that they would re-print and send Friday and have it delivered on Saturday via UPS. I got them on Saturday as promised right in time for Father's day! Thank you Jessica, you are awesome!

This is the story that started in April of 2022. Shannon Freeman, the man that might have become my son in law someday was murdered on 10 April 2022. At that time his daughter was soon going to become 6 years old.
The Loaded Slate shooting; Milwaukee man charged with homicide (fox6now.com)
Please look this up if the above link fails or is disabled.
The Loaded Slate shooting; Milwaukee man charged with homicide
My granddaughter, now 7 years old and in second grade, does a journal for a class assignment to be sent home at the mid-year and again at year-end. Her teacher sent her journal home to my daughter, her mother a little early. Her teacher thought it was important for her family to see what Zariah had written in her journal on that day. My daughter showed it to Wendy, Shannon's mother. His mother is still struggling with his death. Lindsay, my daughter, wanted to somehow give that note from Zariah's journal to Wendy. So I asked her to get a picture of the page from the journal and send it to me, but it had already been returned to the school teacher. Lindsay asked the teacher to send us a picture and I submitted to Fractureme.com for printing. The next day Lindsay got a better picture from Zariah's teacher. That's when I began creating the problem that Falen helped me solve. Thanks to Falen we are now expecting to get the glass picture for my granddaughter to give to Grandmother Wendy for Christmas! Thank you all at Fracture too. We all hope this will help Wendy. I know its things like this that help my 7 year old granddaughter feel better!

Thank you Falen S.

I order 4 products of simple photos to be Glass photos. I received 1 decent photo. The other 3 are pure trash. To make matters worse, after four emails requesting assistance, no one has replied. I will be disputing the charge and sending back the garbage they sent me via certified mail. The BBB will be contacted as well as anyone else that will listen.
All they had to do was reply with instructions on how to return the items. That was it!
No one is too busy to return a simply email request. This action alone says more than anything I can write about the company's core valves.

Once you order - you have radio silence from this company!
Their support department does not respond to emails - so if you have a damaged product I would only purchase thru paypal or some other payment method that allows you the ability to get your money back!

They should be reported to the BBB!

These are beautiful and high-quality prints. They stand out in my family room. Furthermore, Fracture really means when they advertise 100% satisfaction guarantee. I ordered a large print and a small one, and both were received with the wrong aspect ratio. On the large one, I took for granted that the whole photo was going to be printed, but because the aspect ratio of the printed photo was different, it was cropped and I didn't notice it in the photo they show in their web site. I contacted customer service and they told me to upload the photos with the correct aspect ratio, and cropped the way I wanted. In no time, they printed both photos again for free, and didn't even charge me for S&H. In the past several years, when customer support has steadily deteriorated everywhere, it is nice and surprising to see a company that still cares about customer satisfaction. I will order again and recommend to everyone.

I love my fracture glass print! Initially the first order I received was slightly off as the image I had was important for all edges to be seen. They promptly asked for photos of the edges and re-printed it and it's now perfect and amazing! If you have a print that you need every pixel to be displayed be sure to reach out to them first before ordering so they can help. Or add a pixel buffer on all edges. The quality of the print is just simply amazing. Thanks!

I had the most wonderful experience with Fracture! Not only do they offer a beautiful frame for my photos but their exceptional customer service definitely sets them apart. I'm thrilled with both the quality of their frames and the care they put into their customer interactions. Fracture is definitely my top choice for framing. Kudos to ElleClaire for making me so happy.

They shipped the glass pictures in a cardboard box without any packaging material. Absolutely insane. If they have a phone number I could not find it on their site. Sent an email with pictures and two days later no response. No excuses for the shipping of lack of response to my email.

My boyfriend recently entered 10 photos in a country fair contest. Four of them won ribbons! How exciting. When I saw Fracture prints (TV ad), I thought that would make a perfect and special gift. I followed the easy instructions to order Fracture prints and they arrived ahead of estimated time and before Christmas. He was delighted! Me too! Next we'll be selecting other photos and sizes to reproduce this way. I'll attach a simple photo of the photos mounted on a white wall.

Always looking for new products and came across the Fracture site. Purchase pics for my entire family and all were very pleased with finished product. Started a second order already.

I bought one as a wedding gift. It was as expected and they were thrilled. But where Fracture shines is customer service. I contacted chat who quickly fixed the wrong address (I provided). When ups sent it to the old bad address I contacted customer service. They followed up and quickly sent a replacement. Their response was "let's get your photo in the right hands asap and we'll figure out what happened with UPS later." How can you beat that?!

The pictures are amazing and arrived quickly. Customer service is amazing! I'll be ordering more prints.

We tried this for the first time last week with some older wedding pictures. They came out so beautiful! The shipping was super fast. Ordered on Saturday afternoon and received Wednesday. They came packaged perfectly and with great care to not be damaged. Also reached out to customer service via email and they responded promptly and answered all of my questions. Will definitely be buying from again and using them in the future for gifts to family and friends! Brandon - June 2021 Purchase

The product was good but not exceptional. I shared my thoughts with customer success. The quality of support was very, very good. They offered to retry with a higher resolution picture. The next version turned out to be awesome. The quality of the picture is good, but the customer support is even better. I will not only be a repeat customer, but will also be their customer advocate. I recommend their service without any hesitation.

I'm very disappointed with my purchase. Quality is not worth the price was expecting glass not acrylic. Would never recommend this service or product again. Had to pick 1 star I'd rather pick no stars.

Picture looked great. Sent this as a gift and paid the extra 3 bucks for a stand. Went to our friend's house last night. Picture was displayed on their buffet with a clear plastic stand that they bought for $0.88 at a local dollar store. Still waiting for my $3.00 refund for the stand that Fractureme never sent along with the picture. It's in the small details folks. So annoying.

After happily receiving many beautiful prints from FractureMe, we had one that was damaged and then it's two reprints were each lost in delivery. The FractureMe team, shout out to AnnaKaye and Lizzette, were committed to getting the print to us and, as the print was intended to be a Christmas gift, they pulled off a Christmas miracle by getting it to us before Christmas Day!

Just got back from hiking the 14.7 mile trek to 'The Wave' in Utah… the Holy Grail of hiking! In a worldwide lottery, only 20-permits per day are issued, it took 6-years to be selected - my day was Thursday 1/5 and as a 45-year Professional Engineer and Geologist, I know winter weather in the high desert of Arizona/Utah is always a dice roll. I needed this shot done right the first time… and was familiar with seeing ads for 'Fracture' on television and the Internet for years. Tyler in customer service and the entire Fracture team gets an A+ for communication, attention to detail and a uniquely interesting, state-of-the-art process and product. Shipping alone was an art as all glass pieces were in a 'floating' damage-averting carton of which I expected nothing less, given the extraordinary look of the finished item. I'm already a repeat customer for some of my irreplaceable location photography I'm thrilled to display in Fracture glass. 5-star!

Dale D. Mikolaczyk, PE, PG
Aerospace Systems Engineering, Telemetry, Tracking & Command
Galileo Ionospheric Navigation Engineering, TT&C & Orbital Mechanics
'Moon to Mars 2036 Project'

NASA
National Aeronautics & Space Administration
Goddard Space Flight Center
Greenbelt Road
Greenbelt, Maryland *******