Fruugo

Product page described product different to that supplied. Product purported to be from well known gate automation remote fob but was a generic clone that did not work as described on the site or the documentation. Returned product but Fruugo expects me to pay return postage. If you cannot trust the product descriptions then the site cannot be trusted. Does not appear to be a complaints page on Fruugo.

I placed an order and received an awful imitation of a famous brand which was advertised in the picture on their website. It's so frustrating because if I want to send it back it will cost me half of what I paid for the item! But the worst part is the customer service is absolutely inexistent. I've sent pictures 3 times but no answers at all. I don't normally leave reviews, good or bad, but I really wish they could close down and stop scamming people!

I bought what I believed was a swimming pool ladder and received a single very expensive step of the ladder. I know this has happened to at least one other customer very recently for exactly the same item.
The Returns Policy promises returns for any reason within 14 days of receipt. All attempts for nearly two weeks to log a return/ cancellation of the order have got me nowhere. The website is dysfunctional, and it seems to deliberately make it difficult to contact them.

UPDATE: After telling Fruugo I had posted three negative reviews and would initiate a credit card chargeback procedure, I received an email saying I would be refunded. If so, credit where it's due, upgrade to three stars.

I placed a order with this on February 18 and never received the order or the tracking number wasn't notified by seller. Email communication is back and forward problem still not solved. I contact the better business bureau to file complaint against company.

I placed an order with Fruugo, had to wait two weeks for it to arrive. When it did its the wrong item. When asked about a refund, they said I have to deal with supplier in China and I have to pay for return postage.
I get penalized for their mistake. Will definitely not be dealing with this company!
If you are thinking of buying through Fruugo, DON"T!
Picture #1 What I want to replace.
Picture #2 is what they sent to replace my old belt.
Picture #3 is proof of purchase.

I had a highly frustrating experience with Fruugo.com. I ordered a juicer piece in October 2023, and they used a Malaysian company for delivery, which sent the completely wrong item. Despite providing strong evidence with pictures, they insisted it was correct. Moreover, I was charged twice for delivery - first during the order, and then upon delivery without any prior notice. The delivery cost exceeded the juicer piece's price. When I complained, Fruugo.com dragged the resolution, repeatedly requesting evidence from different agents. It's been four months, and the issue remains unresolved. I haven't received the correct product or a refund, leaving me unable to use my juicer. Avoid Fruugo.com at all costs.

I ordered the Dancing Cactus as however it was faulty. I contacted the company and they issued me with a refund within 5 weeks of contacting them.

I wouldn't even rate them one star but don't have the option to rate zero, terrible company where there is no way of messaging or resolving issues if you don't receive your order. AVOID they scam people and because the delivery driver took the empty package back they are clinging onto this to not deal with the theft. The driver took a picture and uploaded to say issue with delivery, they've seen proof of the email saying parcel delayed because of this. AVOID THIS SCAM/FRAUDULENT company.

It's apparent from personal experience and other reviews that the Fruugo storefront doesn't hold their merchants to task for failed deliveries or merchandise that isn't as advertised. Expect only typical boilerplate responses when things go awry, fake tracking, and little means to contact merchants directly.
Be very wary when dealing with sites that act as brokers for Chinese companies.

I purchased a pair of women's boots for my daughter at a cost of £54.00 they looked nothing like the picture they was just cheap thin plastic boots not even worth £10.00 but when buying from china remember that if you want to return the item it is going to cost you a small fortune I had to pay £22.00 to return them so in total the boot have cost me £76.00 I'll stick to the high street from now on.

I ordered canna seed,these seeds are big,x2 packs £7 + postage, this lot sent tiny fine seed NOT CANNA,complete ripoff,I have asked refund I will never buy from fruugo again chinese company, totally disapointed

I tried to cancel an order a couple of hours after I had made it but received no reply. After several attempts to cancel the order, I received an email saying that my order had been shipped! Terrible customer support. AVOID at all costs!

I sent my first email 6 months ago. I wanted to apply as a salesperson. They constantly postponed information, documents, etc. The interested person is not professional at all and sends e-mails that sound like children's texts. I have accounts on 3 different platforms: Etsy, eBay and Amazon. I have never experienced such e-mail traffic. The person is so strange that it seems like he is writing on WhatsApp. Like a joke. It should definitely be reported to the institution. And he was going to cancel my application. He's threatening me. Please report it to the authorities and open my account as a seller. He is name Adam Peel Account Executive (UK & I) please help me!

Very disappointed. Does not look like the pic. Plastic. Not stained glass! Will not buy from them again ever

I ordered a mask of an old man for a prank on my boyfriend. But the joke was on me when it came. It had two moustaches for eyebrows and a questionable hairline. I had a very good laugh at its expense though so it was worth the money for how bad it was. 2 stars for the humour

Don't buy from them! This was simply the only place I found what I was looking for - and had almost the same experience as the last time I could find something in only one place. It doesn't really exist. Multiple notices said they had tried to deliver, but all delivery companies here leave notices if they are unable to deliver. I sent multiple requests to Fruugo asking for a refund, which went totally unanswered. I finally contacted my credit card company which didn't hesitate to credit my account - I have a feeling they know this operation.

Beware after receiving your purchase asking for a return is impossible to start they request you send it back to China my coat was 16 pounds the return has a uncompleted address and no email which is needed by customs I will never get my mony back just hoping to save some other poor person going down the same road BEWARE!

Actually the UK phone number has an answering machine telling you they dont want to talk to you!
I will try to ask the credit card company for help trying to rescue my money from this garbage marketplace!

Well, on site they write in stock and in the shipping options express delivery up to 7 days and more than 20EUR for shipping. Trying to contact them for 4 times to find out the where exactly the package is. No reply, only automatic ones. I have received the costume for my Friday party on following Monday.
16 days after placing order. Thank you! You can keep it! The refund will cost me other shipping costs of course. Never ever gonna use this site.

So far I bought two leather loops for my Apple Watch on Fruugo. These are quite difficult to find in my countries even searching at Apple Stores. Both the ones that I found on Fruugo were authentic, brand new and they just came in their original boxes. The only particularity is that boxes are not sealed. Fair enough! The price was good and shipment fast and with no problems. They guarantee that you do not have to pay any potential extra costs related to shipments from overseas countries. Will keep shopping with them.

I have done a review on this company regarding the bad service and fraudulent promises on delivery of the product i ordered. They have not yet respond to my request and if i try to report or query my order the website does not allow you to continue. There are no email address that is working and no contact detail to try and solve the problem. They refer you to get in contact with the supplier but no detail of the supplier or contact information. Money lost!

I ordered my products on 21st January Today is 14th March. They are still in China and the site says it can take up to 14 business days. I will not be using this company again

I accidentally placed a order, and imediatly opted to return it. After i kept receivind shipping updated for a couple of weeks and writing two emails demanding the cancellasion of the shipping and refund, i finaly got this reply back: " Hello Dear Customer. Thank you for your letter.We're sorry for the bad shopping experience, we checked the email you sent us and it didn't appear that you wanted to cancel your order, so we've already sent you the parcel. Thank you for your patience. Sincere greetings"

So no refund and no cancellation of the order… F. Me, right?!?