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Game-Set-Match,Inc has a rating of 4.78 stars from 38 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Game-Set-Match,Inc most frequently mention customer service. Game-Set-Match,Inc ranks 3rd among Tennis sites.
This company responds to reviews on average within 2 days
GAME-SET-MATCH went the extra Mile for ME! (They are serious about their Tennis' patrons; I ordered 3 racquets from them, and a Ms.Chrissy Ready head of the On-Line department matched all three racquets so the specs would be the same, at no extra charge!) They understand the Tennis player's mind! With that being said, I will only buy from them', It's the personal touch that the warehouse's on- line are not willing to do!
The guys at game set match are nice but they unfortunately sent me some green dot balls that were dead. I didn't realize they were super dead until I opened all 6 bags. They would have allowed a return of unopened bags but it was too late for me. Better to just deal with tennis warehouse
GAME-SET-MATCH went the extra Mile for ME! (They are serious about their Tennis' patrons; I ordered 3 racquets from them, and a Ms.Chrissy Ready head of the On-Line department matched all three racquets so the specs would be the same, at no extra charge!) They understand the Tennis player's mind! With that being said, I will only buy from them', It's the personal touch that the warehouse's on- line are not willing to do!
Good price and fast delivery! I'm glad to have found this company and will definitely order from them again. Thank you so much!
Hi Alexander,
We are so glad that you found us too! Thanks for allowing us to win your trust. We look forward to working with you again.
They contacted me to confirm my address right away. And mailed it out the same day. Very friendly and efficient.
I placed an order for a tennis bag that was pretty much out of stock everywhere I looked. The order got held up due to USPS not picking up on schedule. I sent an email to see why it had not got past the shipping label. The store changed the shipper to UPS and it arrived 2 days later. They went above and beyond for an issue that was out of their control.
I love my bag and now I'm a big fan of this store!
Thanks for your understanding and your kind words. So glad you love your fabulous new bag and hope you find more great stuff you love at our store!
The guys at game set match are nice but they unfortunately sent me some green dot balls that were dead. I didn't realize they were super dead until I opened all 6 bags. They would have allowed a return of unopened bags but it was too late for me. Better to just deal with tennis warehouse
Hi Scott. We appreciate your feedback. It's true that we don't take back opened, used items - however, we did give you a $50 gift card to use on any other purchase - that's nearly 1/2 your money back. The balls you purchased are low compression balls (as indicated by the packaging in bags, not pressurized cans) and don't bounce like a regular tennis ball - by design. You were also offered deeper discount pricing as a teaching pro. Our apologies that our attempts to reconcile were not on par with your expectations. We are sad to see you go elsewhere.
I was shopping for a particular tennis racket that was unavailable locally so I began an online search. In comparing the same product from one company to another I determined you had the best price and ease of ordering. I was pleasantly surprised when it arrived not only on time but already strung, which is rare for a new racket bought online.
Hi Ronald, thank you for such a nice review! We are very pleased that we had exactly what you were looking for. We hope to work with you again in the future!
As always, Game-Set-Match provides excellent customer service! This particular time it was Andrew, who was very helpful. Very knowledgeable and friendly staff at both the Centennial and University Hills locations!
Thank you for the kind words and the 5 * review, Kalle! We have 2 Andrew's - one at Centennial and one at UHills, both are awesome. Based on your recent purchase history I'm pretty sure you are talking about Andrew at the Centennial store. I'll be sure to pass this on to him. Thanks for being a great customer!
All of the staff are knowledgeable and helpful. I always have a good experience either in person or on the phone.
Thanks for your nice review Lisa! We appreciate you!
Ordered a case of high altitude tennis balls online, needed for league play. I did pay for the three-day shipping, and the actually arrived a day early. Kudos!
Hi John,
Thanks for the great review! Glad your case arrived early! Good luck this league season.
Great selection of colors and styles and very quick shipping. Will definitely shop here again.
Hi Elizabeth! Thanks for the nice review. So glad you are happy with your purchase. Thanks for being a Game-Set-Match, Inc. customer!
Online center sent wrong color. Store employee persisted to get the order straightened out and correct bag sent this week.
Hi Kim,
Thank you for your candid review. We are disappointed that the wrong color bag was sent to our Boulder location for you. I have reviewed the error with the clerk that pulled the wrong item. We are sending the correct bag in Black, and it should arrive at the Boulder store on Thursday, however, please wait for a call before heading over to the store. We are sorry for any inconvenience this brought you and I hope you can give us another chance. We do appreciate your business - both online and at our Boulder location.
I called with a question and the woman was very helpful and sweet. The purchase online was very easy. Shipping was fast. Best of all. I LOVE, LOVE my new tennis bag! I would definitely purchase from Game-Set-Match, Inc again in the future!
Hi Jackie! Thanks for the kind words! We hope you enjoy your bag for year to come, and hope you come back to our online store!
Easy purchase for gifting to a tennis fanatic. Receiver loves this shop, good prices for various great tennis associated products!
Hi Joe,
Thanks for the nice feedback. We have 4 great retail locations; 3 in Colorado and 1 in Las Vegas. We are so pleased you found us online - and took the time to review us!
I was looking for an ASICS Tennis racket and expected to pay over $100 for it. Found it here for a Great price. The shipping was free and fast! Very satisfied customer.
I was looking for a specific racquet at the local GSM and they didn't have my grip size (and didnt offer to get one from another store or warehouse). The GSM online store had the one I wanted, but I inadvertently ordered the wrong racquet. When I called customer support, I was immediately transferred to the director of online sales. She went above and beyond to make sure I got the correct racquet from another store and sent me a free return shipping label to ship back the incorrect one. The customer service experience made a loyal customer out of me!
Thank you so much for the wonderful review! Customer experience is very important to our company. We strive for 5-Star service, not just online, but in our retail stores as well. I'm glad you didn't give up on GSM. We truly appreciate your business and look forward to having you as a loyal customer!
I was worried about purchasing from a website I had never used before, but they were responsive and addressed my issues fairly. I was pleased.
Hi Cathy! We are so glad you found us and trusted us. We hope you continue to shop with us. Enjoy your holidays!
I ordered a tennis backpack and court targets for our grandson and the quality is very nice. It was delivered promptly too!
So great to hear that you are pleased with your purchase! Thank you for your order. We hope we can help you again soon!
Kathryn was very helpful and responsive. Great online and telephone shopping experience.
Hi James! Thank you for leaving such a nice review. We are so pleased that you had such a great experience and hope you shop with us again. Like you, we think Kathryn is pretty awesome!
Service for my order was friendly and immediate. Staff was extremely helpful.
Thank you for the nice review, Scott. It was great speaking over the phone, and we are pleased that you had a great experience. Many thanks for shopping with us!
Ordered a tennis bag online received within the shipping time stated on the order. Great experience.
I ordered a tennis bag which was in stock. The charge was made to my credit card. Then I received an email stating that there was a problem with the inventory and that I could cancel the order and receive a refund which it did. I was informed that the refund would appear 3-5 days later. It has now been over a week without a refund.
Hi David, as we have said, our records show that the refund was issues on day of order (8/7), however, based on the feedback you provided to us in email we have been working with our credit card processor for the past several days to find the problem. I will be reaching out to you today via email. We are truly sorry for this inconvenience. I assure you we are trying to resolve this and do not want an unhappy customer. Many thanks for your additional patience.
9/23 update: Hi David, I followed up in email with you on 8/17 and again on 9/9 but haven't heard back. I'll assume the refund made it to you without problems. Many thanks again for your patience and understanding.
Quick ship, excellent product. Easy to find product on their page
They went beyond, was very attentive to details, and made my purchase easy.
Thank you.
Great communication and fast shipping. Beautiful bag, thank you!
Hi Lola. Thanks for the great review! We hope you enjoy your new bag and come visit us again soon for all your tennis needs. We really appreciate your business!
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Established in 1989, Game-Set-Match, Inc. (GSM, Inc.) is the premier racquet and paddle sport retailer in Colorado. With 4 retail stores along the front range of the rocky mountains, GSM, Inc. provides world-class B2C and B2B service to Colorado residents, teaching professionals, racquet and paddle clubs, and pro shops. With our online store, we are not able to provide the same world-class service to the rest of the United States.
Game-Set-Match, Inc. was founded in 1989 by Adam Burbary. After years of playing and teaching tennis, Adam opened the first location Centennial, Colorado. The company established momentum through teaching as well as the retail business, and a second location opened in 2005. Fast forward to today, Game-Set-Match, Inc. has an online store, operates four retail stores, five pro shops, as well as a distribution center.
Thanks Ish! It was such a pleasure to speak with and help you. It was very easy to "geek out" with you and match your passion for the sport, particularly with your equipment. We look forward to working with you again! Enjoy your new sticks!