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    Gasbike.net

Ratings On Other Platforms

Trustpilot
3.2 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

Gasbike.net has a consumer rating of 1.71 stars from 14 reviews indicating that most customers are generally dissatisfied with their purchases. Gasbike.net ranks 24th among Scooters sites.

  • Service
    9
  • Value
    8
  • Shipping
    9
  • Returns
    7
  • Quality
    8
Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
View ratings trends
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How would you rate Gasbike.net?
Top Positive Review

“2021 bikes”

robert v.
10/25/21

Killer bikes i own two of them i called gasbike.net they get back to me fast give me alot of input about the bikes very smart the prices was right

See positive reviews
Top Critical Review

“Zero stars”

Michael M.
7/29/21

I purchased a few items from Gasbike and they were all junk. The most recent was an aluminum throttle assembly with grips that are made specifically for the phatmoto rover and the grip doesn't fit on the throttle tube it comes with. I talked to Lorenzo and sent him photos and he was supposed to look at them and let me know in a couple days. That was over 2 weeks ago and he won't respond to my emails and when I call they put me on hold and never pick up the phone again. I tried to post a review on their site about this problem and of course that review has never seen the light of day. They have alot of cool bikes but there's some kind of problem with every single thing. I bought 2 bikes from them thinking there's no way everything they sell is junk but they proved me wrong. I highly recommend buying from another vendor instead of gambling on GASBIKE.NET

See critical reviews

Reviews (14)

Rating

Timeframe

Other

michaelm7441
1 review
1 helpful vote
July 29th, 2021

I purchased a few items from Gasbike and they were all junk. The most recent was an aluminum throttle assembly with grips that are made specifically for the phatmoto rover and the grip doesn't fit on the throttle tube it comes with. I talked to Lorenzo and sent him photos and he was supposed to look at them and let me know in a couple days. That was over 2 weeks ago and he won't respond to my emails and when I call they put me on hold and never pick up the phone again. I tried to post a review on their site about this problem and of course that review has never seen the light of day. They have alot of cool bikes but there's some kind of problem with every single thing. I bought 2 bikes from them thinking there's no way everything they sell is junk but they proved me wrong. I highly recommend buying from another vendor instead of gambling on GASBIKE.NET

Tip for consumers:
The gasbikes are really cool but plan on fixing them often and possibly immediately after the very first pull start like my second bike and the pull cords are always out of stock so I'm assuming it's a very common problem like the clutch that comes with it. I recommend buying from another vendor before gambling on GASBIKE.NET

Products used:
2 Phatmoto Rovers that I had to purchase replacement parts within the first month of buying them.

Service
Value
Shipping
Returns
Quality
rylans11
1 review
0 helpful votes
October 18th, 2021
Verified purchase

TERRIBLE DEFECTIVE PRODUCT. Will not be buying from them again. Contacted their phone service and nobody picked up for a whole hour during their business operation times. The motor mount wouldn't even let me screw in 1 bolt along with two small holes for the front. Had to drill them out, still wouldn't fit because the CNC mount was too small. DON'T BUY FROM THESE TERRIBLE CORRUPT PEOPLE! 40 DOLLARS DOWN THE DRAIN. Contact me at
*******@gmail.com I can send you my videos of the product since it won't let me here. Overall disappointed, shipping was slow and packaging was just a plastic bag and a cardboard box. Shavings from the factory came free with it which gave me a splinter.

Tip for consumers:
Make sure you find a product with reviews, unfortunatley I was the first to buy one. Take steps and improve, it's all a learning process

Products used:
CNC motor mounts, front and rear. Defective from designer, which is non-functional.

Service
Value
Shipping
Returns
Quality
karenm749
1 review
1 helpful vote
August 15th, 2018

Didn't ship 1 item in order. It took me 4 emails and 2 phone calls to find out that it was backordered. Didn't even give me a refund until last phone call. Buy from someone else that actually cares.

ajs102
1 review
0 helpful votes
June 8th, 2021

I have purchased a gas bike kit on line. Two weeks later no emails or phone calls or any notifications. Tried calling their number several times no answer. Finally after two weeks received a refund from PayPal with no explanation why I did not received my product. TOTAL BAD BUSINESS PRACTICE, RUDE AND UNACCEPTABLE. I will not recomend to anyone.

Service
Value
Shipping
Returns
Quality
robertv974
1 review
0 helpful votes
October 25th, 2021

Killer bikes i own two of them i called gasbike.net they get back to me fast give me alot of input about the bikes very smart the prices was right

Products used:
paypal

Service
Value
Shipping
Quality
allens403
1 review
0 helpful votes
January 19th, 2022

My son order a 2 stoke engine kit from GasBike. After assembly the clutch will not engage. Called GasBike and informed them of issue. Gasbike advised to adjust the clutch. We told them the clutch is as tight as it will go and it simply slips around the clutch pads and does not engage at all. They said there is nothing they will do about it. So, we are just stuck with something he paid for but will not function. We will buy and install new clutch pads, but we believe GasBike should be willing to supply these without change. They offered no help at all. Bottom line we are on our own to deal with this.

Products used:
2 Stoke Bike Engine

Service
Value
Shipping
Returns
Quality
carllukew
1 review
1 helpful vote
June 17th, 2022

They sell junk. Don't even bother about warranty. They need to be out of business. Scammers and robbers.

Tip for consumers:
Don't even bother.

Products used:
Phatmoto 2022

Service
Value
Shipping
Returns
Quality
garyg881
1 review
0 helpful votes
June 29th, 2021

Great parts and great service you guys rock thanks for your great support and communication you guys made my project easier this company rocks

Tip for consumers:
Good company to work with

Service
Value
Shipping
Returns
Quality
jimmyk89
1 review
0 helpful votes
September 5th, 2021

I purchased the monster 90 4 stroke bike engine kit from gas bike and it has been nothing but problems for me. First off I wasn't getting a spark so I replaced the ignition coil and sparks just fine now. Next I found out that they never sent me a centrifugal clutch with my kit so I called gasbike and talked to steve and he tried making it sound like I have no idea what I'm talking about, but I've been building bikes for over 10 years. He told me I placed my order over 30 days ago so the warranty is up. I didnt know there was a warranty on parts that I never received with the kit. I ended up buying a new clutch for 30$. Now I got the bike completely assembled and found out that the screw on the carburetor to govern the fuel looks like it was cut off and someone filled the hole with some kind of glue so now the engine runs rich and floods the cylinder so I ordered a new carburetor for 20$. All together I spent around 70$ on missing and defective parts that came with the kit. It's kinda hard not to think someone purposely sabotaged this engine kit and this was my first and definitely last time doing business with gasbikes.net

Tip for consumers:
Go anywhere but here

Products used:
Motorized bike kit

Service
Value
Shipping
Returns
Quality
randalt16
1 review
0 helpful votes
August 27th, 2021

I paid for 3 day shipping and it been about a week now. Well write a review when I get the motor come!

seanm166
2 reviews
4 helpful votes
December 7th, 2017

I have ordered from this site twice. The first time went well. However the second time i am encountering problems... i ordered an expensive bike part and payed extra to have it shipped 1 day fed ex ground. They sent me a confirmation, i waited all day for fed ex guy who never showed... it said it was supposed to arrive yesterday "by end of day" so i wasted a whole day waiting for the fed ex truck that never showed up. And here it is the next day and i looked up the tracking number and it says "shipping label created" but fed ex doesnt have my package yet, and to contact the shipper... so i called the number pervided for the site, and it is right in the middle of business hours too. And the first 2 times i called i got put on hold and then hung up on... im on hold again as i type this, i was on hold 5 minutes then someone picked up the line but didnt say anything but i could hear people talking, i said ": hello" and boom, gotr put back on hold... i have now been on hold for 25 minutes and counting...

rebeccab757
1 review
0 helpful votes
June 1st, 2020

I enjoy the bike but the quality of the parts seem to be sub par. The clutch was going bad when it arrived and have had bike about 1 month and have had to replace the clutch. Will not buy from this company again.

ignaciog41
1 review
0 helpful votes
June 22nd, 2022

Trying to reach somebody at gas bike to get a refund for my order # 67507 i got a partial order delivered and trted to call but got no call back and when i stay on the line to wait the phone disconnects after 10 minutes

Tip for consumers:
buy from somebody else

Products used:
Gas bike motor

Service
Shipping
perd
1 review
1 helpful vote
June 7th, 2019

The customer service is simply awful. I purchased a springer fork and they shipped it without the part that connects the springer rods to the top of the fork. No biggie, I asked them to sent that part ASAP as I was waiting to mock up my bike and now would have to wait due to their error. I got a response on Memorial day that they would look into it "tomorrow" as it was a holiday... cool with me. The next day nothing so after 2 days I emailed again looking for a status and their reply was "They are still reviewing the case". Huh? What case? I again asked them to ship ASAP as there's nothing to review and they messed up. I haven't even asked for a discount or anything I just want my part so I asked for info so I can contact a supervisor. The reply back was "Missing claims take about 3-5 business days to be completed" and no contact info for a supervisor.

I tried calling their BS phone line... it hangs up on you at 10 min 15 sec... every time. No one EVER answers the line. Oh, and if you try to press 2 to have them call you back while keeping your place in line... don't bother, they won't call you back.

If you want to risk working with a vendor like this then you deserve what you'll get.

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