• Gate.io

Gate.io

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Overview

Gate.io has a rating of 2.49 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gate.io most frequently mention customer service problems. Gate.io ranks 649th among Cryptocurrency Other sites.

  • Service
    25
  • Value
    21
  • Shipping
    16
  • Returns
    16
  • Quality
    20
Positive reviews (last 12 months): 40.7%
Positive
11
Neutral
0
Negative
16
3
See all photos
How would you rate Gate.io?
Top Positive Review

“. Expanding My Investment Portfolio:”

LILIAM GUADALUPE C.
4/24/23

As an avid crypto fan, I have navigated through numerous platforms in pursuit of the ultimate trading experience. Gate.io has proven to be a revolutionary choice for me, offering cutting-edge tools and features that have substantially improved my financial growth. Here's how I've utilized this outstanding platform to refine my finances: With over 400 cryptocurrencies and a wide array of trading pairs available on Gate.io, I have successfully built a diversified investment portfolio. By allocating funds to both well-established tokens and rising projects, I have balanced risk and reaped the rewards of the ever-evolving crypto market. Gate.io's advanced trading options, such as margin trading and futures trading, have empowered me to enhance my investment strategies and maximize my returns. The platform's user-centric interface and in-depth educational content have simplified the process of mastering these features, leading to more strategic trading choices.

Top Critical Review

“The Alarming rate is on the high”

Comrade C.
2/18/24

The alarming rate at which these charlatans make away with the earnings of innocent persons is burdensome on our citizenry, regulatory attention must be given to these companies by the government if we must completely eradicate these culprits from further operations else innocent business minds continue to suffer great losses. If you are a victim of scam, v-isit. Al phaqu est. T,ech to regain your lost

Reviews (40)

Rating

Timeframe

Other

Thumbnail of user donaldv540
2 reviews
6 helpful votes
February 8th, 2024

Not great customer nor CEX company. I mean out of many CEX's I use, Gate.Io are one of the worst. Manipulation amongst countless tokens/coins. When it comes to migrations they like to keep customers tokens instead of migrating 1:1 on the tokens. Personally wouldn't recommend. Stay away if you value your money. If you have gotten scammed via this platform contact Nexaright.info.

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Value
Shipping
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Quality
Thumbnail of user jameswylie315
1 review
0 helpful votes
December 25th, 2023

The Gate.io platform is a SCAM! Watch out. They close the positions without telling you, they freeze your funds, they don't keep your ordebooks of buying and sells like all the major exchanges and they pretend that it's all your fault. Cancel them ASAP!

Tip for consumers:
SCAMMERS ! THEY STEAL YOUR MONEY

Service
Value
Shipping
Returns
Quality
Thumbnail of user lcastrel5993
1 review
0 helpful votes
April 24th, 2023

As an avid crypto fan, I have navigated through numerous platforms in pursuit of the ultimate trading experience. Gate.io has proven to be a revolutionary choice for me, offering cutting-edge tools and features that have substantially improved my financial growth. Here's how I've utilized this outstanding platform to refine my finances:

With over 400 cryptocurrencies and a wide array of trading pairs available on Gate.io, I have successfully built a diversified investment portfolio. By allocating funds to both well-established tokens and rising projects, I have balanced risk and reaped the rewards of the ever-evolving crypto market.

Gate.io's advanced trading options, such as margin trading and futures trading, have empowered me to enhance my investment strategies and maximize my returns. The platform's user-centric interface and in-depth educational content have simplified the process of mastering these features, leading to more strategic trading choices.

Thumbnail of user georgea1498
1 review
1 helpful vote
January 22nd, 2024

I have made made two purchases of crypto in the last few days of which one is stuck on "processing" and the other was debited from my bank account but has been marked as "failed" on Gate.io. After talking to chat support for three days nothing was resolved, i was just transfered from agent to agent and in the end got no information at all. I had given up at this point, then a very good friend of mine introduced me to Apexreclaim.info And I reported the case to them and luckily for me I got all my 79,00€ back. I'm never using them again.

Thumbnail of user sarahm2984
2 reviews
4 helpful votes
June 16th, 2022

If I say I am disappointed that will just be an understatement, I was made to go through hell in the past 6 months I tried everything I could to get my money back, but they will not let me take it out. I got tired of trying myself so I decided to bring in Stellar-trace.com a company that was introduced to me by a friend and they were able to help me get my money back. You can google them to check them out, If you find yourself in situation you couldn't withdraw your funds or wallet issues

Service
Value
Shipping
Returns
Quality
Thumbnail of user brendena10
3 reviews
0 helpful votes
February 4th, 2024

The level at which this organized scam is working is ridiculous. I invested a huge capital and started having issues, contacted their support but got an auto reply message every time. If not for R E C O V C A P I T A L.C O M, my money would have been gone forever

Thumbnail of user charlesc3328
1 review
0 helpful votes
January 8th, 2024

The customer service isn't real, they are a bot that closes out the chat and won't answer questions.

Thumbnail of user thomasr1528
1 review
2 helpful votes
January 11th, 2022

They will be all nice to you just to make you put in all your money and when it comes to taking what's yours they deny you that access. I was a victim but not for long until I came across a recovery team (tel model. Tech) who helped me get back all my loss.

Thumbnail of user davisonb
2 reviews
0 helpful votes
April 9th, 2024

I've been attempting to close my account and withdraw funds for over 3 months with no progress. Unfortunately, I'm unable to obtain a telephone number for their financial department or customer support, and despite reaching out, there has been no response. My trading consultant doesn't reply to my messages or answer my calls, and the customer service link on the website is unresponsive. The full story involves a loss of approximately 4BTC, but with the assistance of the financial crime commission APEXRECLAIM.INFO, I was able to recover almost all of my total investment. I appreciate the support from this team of professionals.

Service
Value
Returns
Thumbnail of user billb2350
1 review
0 helpful votes
March 12th, 2024

Very Slow to respond, my account is still under review for more than 10 days, even uploaded all the documents. You can not add your payment method. You can not close your account, there is a lot of issues. Ayrlp. C o m. Assumed control of the situation and tracked the transaction to my account. Poor very poor

Thumbnail of user gerardw83
2 reviews
0 helpful votes
February 23rd, 2024

Fraudsters! Contact Reguls.online for refund! My account was frozen with $30,000 I couldn't support but they keep demanding for more money to unlock my account but I successfully got a refund with the help of the website/team written in my profile name contact them now if you are also falling a victim!

Thumbnail of user samani.alireza1979
1 review
0 helpful votes
April 5th, 2024

I sold my crypto currency last month ago and never came into my account then emailed customer service and never leply me back

Tip for consumers:
I want my money back

Service
Value
Thumbnail of user elliotr37
2 reviews
6 helpful votes
October 19th, 2021

I found it impossible to withdraw my money safely. Firstly the minimum withdrawl limits and commission are too high (ETH minimum withdrawl is almost $400, commission $40 at the time of writing). After adding more money to hit this minimum I then had to provide my mobile number. The final straw was them asking for me to upload identity documents, something never required to invest. After reading other reviews of mistrust and money going missing, I decided the site was too untrustworthy to risk doing that. Support have made it clear they cannot help with this so my investment is stranded. I wouldn't recommend investing here as I wouldn't be confident your identity documents would be safe with this company.

Service
Thumbnail of user jefferrobelt
3 reviews
1 helpful vote
August 26th, 2023

My father took a $75 initial investment turned it to 500, withdrew 300 at 10% brokerage fee, but the money was emailed money transferred to him from the broker's wallet, and somehow skipped his bit coin wallet. Then he make another 500 and withdrew it again, personally emailed money transfer. Then he turned that into 17,000 USD, over the course of 3 months, and they took his money and abscond and block him off, no response from them, and his countless hours of trading has disappeared. They take advantage of people forced to work from home and keep you from withdrawing funds, until you have a huge increase in your fund, then make away with your fund. REQUITAL.0RG did it all by recovering my funds.

Service
Quality
Thumbnail of user comradec
2 reviews
2 helpful votes
February 18th, 2024

The alarming rate at which these charlatans make away with the earnings of innocent persons is burdensome on our citizenry, regulatory attention must be given to these companies by the government if we must completely eradicate these culprits from further operations else innocent business minds continue to suffer great losses. If you are a victim of scam, v-isit. Al phaqu est. T,ech to regain your lost

Tip for consumers:
v-isit.
Al phaqu est. T,ech

Service
Thumbnail of user malikshahab668
1 review
0 helpful votes
November 29th, 2023

Had worst experience with Gateio. Totally trash service, They have really pathetic customer service,

Service
Value
Shipping
Returns
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Thumbnail of user garrisonb9
2 reviews
8 helpful votes
March 4th, 2022

I bought ETH from them and I never received it even after filing several compliants which I never received any response to not until I reported to reimburse solutions. Tech was I able to get my money back... No ETH was ever received.

Thumbnail of user jakes605
1 review
1 helpful vote
May 14th, 2023

Run away from this bogus service. They are morally corrupt and I nearly lost all I had. Elated fortchester handled and reimbursed all from their clutches

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Thumbnail of user evhenrudniev
1 review
0 helpful votes
December 18th, 2023

Fantastic cryptocurrency exchange with a wide range of features that cater to both novice and seasoned traders. Its user-friendly interface, diverse selection of coins, low trading fees, and robust security measures make it a top choice for anyone looking to buy, sell, or trade cryptocurrencies. The platform's regular campaigns and promotions also provide users with opportunities to earn extra rewards and bonuses. Overall, Gate.io is a reliable and trustworthy exchange that provides a seamless trading experience.

Thumbnail of user pawej
1 review
1 helpful vote
August 14th, 2023
Verified purchase

On August 9,2023, I made a purchase of USDT cryptocurrency using ZEN cards. ZEN account debit amount PLN 4,500 / amount of purchased stable coins 1093,423USDT.
A moment after the purchase, I tried to collect the purchased USDT and transfer it to the private wallet. Gate.io has blocked my funds purchased from them and is preventing me from doing so payment of USDT purchased from them.
I would like to add that I have undergone full KYC3 verification on this exchange.
Despite this, in order to unblock the funds, the exchange requested bank statements from me and credit card selfies.
I provided them with the required documents, but still the funds have not been released a the exchange avoids contact.
Worst of all is the fact that it was delivered to them by e-mail, the documents were made publicly available on the exchange's website.
Anyone in the world, even without having to log in to the exchange, can download them.
In the following days, I intervened many times by writing tickets. In addition I joined the gate.io group on telegram. In this group, I met people who have similar problems and wait for the money stolen from them 2 weeks or so half a year with no results.
The situation these thieves create is analogous to, for example, this one. I come to the car dealership and buy a car. I pay cash at the cash register. Then the salesman says he won't give me the car until I provide my bank statements, photos etc. I deliver all of that. Then the car dealer posted my papers on the board and still refuses to release the car. Simple plain theft. Only then can you come with the police. It's harder here.
Stay away from these scammers.

Thumbnail of user joyk231
1 review
0 helpful votes
February 19th, 2024

This platform enables too many fraudulent activities, its not the safest to use. My account was hacked on here and Ive had a lot of complaints from friends of mine who were scammed on this platform we all eventually found a solution by seeking help from briskclaim and so far they've delivered for every single one of us

Thumbnail of user siti09khalimah
1 review
0 helpful votes
June 3rd, 2023

I love this apps so much, easy to used,, I'm newbie on crypto, but gate io guide me with learn fiture. Trading fee also low, many campaign. I can say gate io one of the best exchange

Tip for consumers:
Overall good

Service
Value
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Thumbnail of user wemsagency.com
1 review
0 helpful votes
October 4th, 2023

I recently had the opportunity to register on the gate.io platform as a resident in Spain, using a Spanish IP address and providing my KYC verification with my French passport. My actual residence in Spain, subject to Spanish laws, should have allowed me to fully enjoy gate.io's services. However, my initial experience with this platform proved to be perplexing.

Despite my clear status as a Spanish resident, it's worth noting that Spain is not on gate.io's list of restricted countries, but France is. Nevertheless, gate.io imposed restrictions on me due to my French passport and alleged inconsistencies with my IP address. This situation caught me off guard as I had never encountered such restrictions in the 30 years I've spent working on the internet.

My attempt to communicate with gate.io's customer service was not fruitful. I tried to explain my situation, emphasizing that my residence and interests were now in Spain, but the response I received was disappointing. There seemed to be a lack of understanding and flexibility from the customer service to address this complex situation.

In summary, my initial experience with gate.io was marred by unjustified restrictions as a resident in Spain, which is not a restricted country. The customer service failed to resolve these issues satisfactorily, leaving a negative impression. I hope that gate.io will reconsider its policy to accommodate legitimate residents of Spain who, like me, are currently facing unjust hurdles in using their platform.

Service
Value
Quality
Thumbnail of user illirien744
1 review
0 helpful votes
November 4th, 2023

Low commission, a lot of cryptocurrencies, it is possible to withdraw to a current account or to an exchange payment card supported in many EU countries. For beginners, there are guides and tips. Convenient online display of quotes, there is cloud mining, ETH2.0 staking, work with contracts of various types, regular spot trading, there are promotions and airdrops. In addition, the exchange has a very convenient website and application.

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Value
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Thumbnail of user zeineddinesaid
1 review
0 helpful votes
November 4th, 2023

I trust this website,
I've been with them for years and my friends and we never had any issue.

Date of experience: September 23,2023

Tip for consumers:
i trust this website,
i've been using it for year and my friends too.

Service
Value
Quality

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