GateCrafters

Purchased a liftmaster telephone entry system (expensive). Worked initially, but developed problems. Spoke with liftmaster tech, ran requisite tests, received a warranty return authorization and eventually returned to gatecrafters under warranty for a repair/replacement. That was over a year ago. Nothing came back. Calls and emails went unanswered. The few times I got through to anyone at the firm, I would be referred to my "sales agent" who had multiple excuses ("factory down between model runs...", or "... we'll take care of it." Eventually nothing. If I knew they were just going to keep my expensive device, then I would have taken it to a local repair shop. Now, I'm out the entire value. Their promos are glitzy, but you can do much better elsewhere. Avoid.

Gate Crafters (aka Web Direct Brands) put together a package for a gate opener that included a solar panel. I contacted them after having problems with the gate opener and they referred me to the manufacturer. The gate manufacturer informed me that the solar panel Gate Crafters sold me did not have enough wattage for the package they put together. Gate Crafters refused to make it right even though I was willing to pay the difference. Even worse, they were incredibly rude about it. I regret giving them my business and would recommend finding a different distributor if you are considering purchasing anything from them.

I purchased the estate sliding gate from this company on Nov12,2019. Was told at that time shipping would be about mid December. I have had the run around and still no response to a ship date. Never looked at the reviews on this company which was my mistake. Very frustrated. No one bothers to call you if there is a delay and when you call, its like talking to a machine. Just keeps repeating himself over and over. If I ran my business this way, I would quickly be out of business

Customer service lady is rude and condescending. They can't seem to send me a quote. Now that I found their reviews I will take my money somewhere else

Ordered my gate April 29th 7 weeks later still no gate.
Told me I didn't finish my paper work, which is bs.
They had the completed drawing and they took their down payment out of my account.
They dont answer phones etheir after you place a order was put on hold for 2 days off and on.
Go elsewhere save yourself alot trouble.

I have installed two gate openers previously and they worked fine. One of them was from this company, several years ago. This recent purchase of an E-S 1000H was a terrible mistake. I have struggled with it for weeks, following the instructions and troubleshooting carefully. It is nearly impossible to actually talk with someone at the company who knows anything about the opener, and one woman who answered the phone, (after a long wait) was openly rude, talking so fast I could not understand her, and gave me absolutely no help. I am a very experienced home builder and reasonably competent mechanic and this opener, and company have worn me out. Don't repeat my mistake. Stay away!.

I have been trying to purchase gate frames and expensive automation. They never answer email or return calls. They are horrible. I have spent thousands with them previously for another home.

DO NOT ORDER from this company or from any other Webdirect Brands. Their products require a lot of DIY capability and their service is non-existent / actually detrimental.

David Riviera is particularly unhelpful.

Sent the wrong type of electric eye. No wiring. Short wiring. Wrong receiver not paired with control board. S. o.# *********

Ordered your product in late July.
Recieved and installed. Bad circuit board. Emailes for help. Waited 7 days. Called again, waited 4 days. Got tech to call me. Confirmed faulty board. Sent new board. Faulty again. Called for refund. Delays in response to issues put me past 30 day return policy. Supervisor passed me off to CS who asked for board to be sent for inspection. Done and tracked. This all took 3 months. Now in January I have heard nothing regarding my dismal purchase.
Lost customer after wasting 650$. No assistance, no followup, no courtesy, unprofessional and very scam like.
I am contacting law firms in the area to sue this group.

I had a Liftmaster LA400 that I hadn't even purchased from GateCrafters and told Tony this when I reached him for tech support over the weekend. I would have paid a good deal to get help. He looked at my pics and questions and with some work on my part, I got the unit up and running. I have now purchased some additional parts from them and will be a good customer They also have sales people and you can't get anything close like their tech support and knowledge. Tony went way above and beyond to help me like a good samaritan and I am grateful for that.

Customer service lady Rude, aggressive and refused to answer any questions. Really bad company.
Waited 11 weeks for my gate and cant give me an answer. Go to a different company.

Finally got my customers gate, damaged of course. Tons of paint damage from poor packaging and worse handling during shipping. Called them about this, was the first time ever that they actually answered without having to leave a voice mail. Was shocked. I restore cars and power coat a lot of parts, this looked like a paint job not powder coating, which I have never seen peel off like that.
Having my powder coater verify what it actually is.
Need to return their shipping brackets, no label for return or instructions, and the box provided looks more like a hundred rolls of packing tape than a box, definitely not useable.
Still the worst place I've dealt with online, as always buyer beware.
Taken over 5 months to get gate to job site.

Ordered a board for a Patriot gate opener thinking that it would work in my system from GateCrafters. Got an Email from Web Direct Brands saying the part was backordered by a week or two. Did not know who Web Direct Brands was. Received the board a week and half later and knew when I opened the box it would not work. Contacted the company, Web Direct Brands, for a return and they said that per company policy they do not take returns of boards. They sent me a link to their return policy. Had to read the fine print over and over again to find the words of "electrical parts" as not returnable. If you are going to order from this shady group, better triple check that what you want will absolutely work and is the right part. Never have had an issue returning wrong parts before. Be warned.

I bought a GTO gate opener 2 yrs ago. I've had nothing, but problems with it. Gate crafters will not help, will not stand behind the product, will not back the warranty.
When I called for help I was put on hold for an eternity. No one is interested in solving the issues.
Do not buy from them.

Gatecrafters send me 2 left post for my gate. After trying to call for two months they send me the wrong post again and wrong color

Gatecrafters believes that customer service is dismissing complaints and then putting much more effort into erasing the bad reviews that follow instead of acting to settle those disputes.
Some months ago I had a dispute with Gatecrafters about returning a part that would not fit my gate controller.
They would not help me. Ignored emails, refused to consider my request when I called their support number.
Then I discovered that while they dismiss customer complaints, they devote a great deal of energy into blocking negative reviews.
Shortly after my 1 star review was posted, they used a review cleaning service to try to delete it. The service demanded 2 separate edits before letting it remain posted.
Now several months later they made a new attempt to silence my review- THEY CLAIMED THAT THEY HAD NO RECORD THAT I BOUGHT ANYTHING FROM THEM.
I actually had to provide an order confirmation and invoice to prove that.
Disgraceful.

I purchased a LiftMaster gate opener from GateCrafters. Their website states that they have excellent customer service and this is an opener that can be installed as DIY. The instructions are not very detailed. I had to call several times for help. Many times they would hang up or I would get disconnected. The people when you do get in touch with them are very unprofessional. The gate opener works great, however the solar charged batteries would only work for 4 days before dying. I live in Florida with 8+ hours of full sun a day, there should be no issue with the solar keeping the batteries charged. Initially I was told that the 2- 7 aH batteries that come with the unit are not large enough. When you spend $2K on a gate opener, I would hope the batteries provided would be sufficient. I was told to order a larger battery from Amazon, so I did. The larger battery worked for a month and then died. I called GC back again for support and they could not give me a reason. When I asked if it could be the board they told me possibly and that I could call LiftMaster, but they probably would not talk to be because I am not a professional installer. So basically I now have to spend more money to have a professional gate person fix my brand new gate opener. Do yourself a big favor and do not purchase from these idiots.

I ordered my gate February 9th and was told it would take 6 weeks, I got it at the end of July. I ordered it when I did so I could install it when the temperatures were cool and the ground was soft. I ended up installing it in 105 degree Texas heat in the middle of a 4 month drought. Also when they shipped it they contacted and told me they needed $425 + $80 shipping for the post to mount the gate on. I contacted them and told them their website says the post are included. They contacted me again and told me they needed the additional money or the wouldn't ship the post. I told them if I didn't have tracking numbers by 5:00pn I would file a dispute with my credit card company and they could sell their custom made gate to someone else. After that they sent the post that day. Below is from their website.
Specifications Top of Page
Your slide gate kit includes:
2 qty 3x3 steel posts with brackets pre-welded for trolleys and rollers
Sliding trolleys
Rollers

The issues, excuses and put-offs are waaaayyy to many to list. Take this for what it's worth. Do yourself a huge favor, preserve your blood pressure and sanity. STAY THE HELL AWAY FROM THIS COMPANY!

One of the worst companies I have dealt with in my 55 years. Poor response, from tech support all the way up to management. I have been without a gate opener for 8 weeks now. It took forever to get a call back from tech support, and when I id the guy was helpful with suggestions, and gave me a direct phone number to reach him back if needed, I needed, and 7 calls and three messages later (over a 10 day span) I never heard back from him, and had to start over with another tech. Of course, I had the same result when I tried to reach him back after truing his suggestions. In frustration, and l knowing it would be weeks longer if I continued down this path, I spent the money on a brand updated arm. I ordered a new arm, then a new board on my own. I received an arm with no power whip or cord. Nowhere on the site does it say that the cord is separate, nor is it even listed as an available part anywhere on the site. To be sure, I reviewed the listed contents of a full opener kit, but it is not listed as an item included in the long list of included parts included in the kit, so… I called my assigned sales rep and left two voicemails and finally heard back from her 10 days later (after removing the hardwired (soldered in) one from my old opener. The problem persisted so I ordered a new control board. The control board I ordered was of course, incorrect. This time I responded by email (different rep) and finally heard back late the next day with a request for photos of what I received. I sent them immediately and a day later, nothing. I called that morning to speak to the operations manager to try and get this handled before Christmas and he was evidently in a meeting that spanned the entire work day, and now evidently into half of the next day. The lack of customer care evidently permeates the entire company all the way through management. What a joke this company is. This is not a new thing or something that can be blamed on Covid as I had the same issues 10 years ago when I bought my initial opener, 7 years ago when it broke down, and 2 years ago when I had to replace my board. The only positive about this company is their prompt shipping. All the "assigned support representative" BS is just that. They get tour money, ship your order and then firewall themselves off from the customer. Sorry, sorry, sorry.

The communication has been good, but ive been strung along, promised the GATE POSTS, and after 13 months i still have no posts. Utterly dissatified.

I had a wrong part sent with my $1400. 00 estate swing kit. Once I realized it I called and because I was outside a 10 day window they were unwilling to do anything for me. Unfortunately I could not find the part anywhere else. I ended up having to spend more money with them. Poor customer service. I would not choose to do business with them again.