• Gemini

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Overview

Gemini has a rating of 1.55 stars from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. Gemini ranks 6th among Centralized Exchange sites.

  • Service
    5
  • Value
    6
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
See all photos
How would you rate Gemini?
Top Positive Review

“They Passed The Test”

Ken S.
12/24/21

Having decided to put a little money in cryptocurrency, I took advantage of a special incentive offer Gemini was making and signed up. On the first day, I had a question about how to fund my account. It took them several days to answer. The gist of the reply was that I could only fund the account via wire transfer - not by ACH. Well, by then it was too late to qualify for the incentive. I raised this with their customer support, and without argument, they agreed. I got the incentive, but more importantly, I got proof that Gemini is a good company that does the right thing.

Top Critical Review

“Gemini is a SCAM”

Micah G.
11/3/22

I never write reviews but this got me. I had 2 fraudulent charges on my Gemini credit card from an unrecognized merchant. When I tried to dispute the charges I was double-charged by Gemini claiming it was "interests" added on. So basically I'm being charged $85 from NOTHING and then another $85 from Gemini. I'm down $170 for doing NOTHING. The customer service is a joke. These people are criminals and need to be sued.

Reviews (15)

Rating

Timeframe

Other

Thumbnail of user micahg150
1 review
1 helpful vote
November 3rd, 2022

I never write reviews but this got me. I had 2 fraudulent charges on my Gemini credit card from an unrecognized merchant. When I tried to dispute the charges I was double-charged by Gemini claiming it was "interests" added on. So basically I'm being charged $85 from NOTHING and then another $85 from Gemini. I'm down $170 for doing NOTHING. The customer service is a joke. These people are criminals and need to be sued.

Service
Value
Quality
Thumbnail of user angelar2239
1 review
0 helpful votes
February 26th, 2024

Since I opened an account here, its been one problem or another but the point where I knew I had to take action was when I realized that it seemed my account was frozen and it seemed impossible to make any withdrawals. Then it got hacked and my money was gone. Now I had to act fast or I'll lose everything so I filed a report to briskclaim who came to my rescue and helped me recover every money initially lost

Thumbnail of user teyeirabanupansseman
2 reviews
3 helpful votes
December 18th, 2023

This broker, Gemini, is a complete scam. Despite successful transactions, attempting to withdraw funds results in excruciating delays. Customer service is unresponsive, and my money seems to be held hostage. Hopes for care have long faded, leaving a feeling of disappointment and helplessness. Beware of this company; they can't be trusted. Avoid at all costs unless you want your money tied up indefinitely. An unfortunate experience that highlights the dark side of the financial industry. My friend recommended me to the company support (at)fast-recovery(.)io, which withdraws funds from frozen accounts. I still don't believe it, but I was able to get my money back. Thank you!

Thumbnail of user maxs350
2 reviews
0 helpful votes
June 16th, 2022

If I say I am disappointed that will just be an understatement, I was made to go through hell in the past 6 months I tried everything I could to get my money back, but they will not let me take it out. I got tired of trying myself so I decided to bring in Stellar-trace.com a company that was introduced to me by a friend and they were able to help me get my money back. You can google them to check them out, If you find yourself in situation you couldn't withdraw your funds or wallet issues

Service
Value
Quality
Thumbnail of user bettyb1039
3 reviews
0 helpful votes
February 28th, 2022

Good news

All thanks to Recove ry Tra de. Net they help me to got back all my lost funds from those scam company they are trustworthy..

Thumbnail of user leticiam142
2 reviews
1 helpful vote
September 25th, 2022

I am totally disappointed about this cypto business, I tought they were legit but Its BSS! Do not attend to this website, customer service dont even know what are they doing on there, a waste of money and time. I did some research first and then I got an ads recommendation for this website and instantly put my faith on it and all my money now im broke.

Tip for consumers:
Please do more research about crypto business before getting on website like this.

Thumbnail of user kens375
101 reviews
63 helpful votes
December 24th, 2021

Having decided to put a little money in cryptocurrency, I took advantage of a special incentive offer Gemini was making and signed up. On the first day, I had a question about how to fund my account. It took them several days to answer. The gist of the reply was that I could only fund the account via wire transfer - not by ACH. Well, by then it was too late to qualify for the incentive. I raised this with their customer support, and without argument, they agreed. I got the incentive, but more importantly, I got proof that Gemini is a good company that does the right thing.

Tip for consumers:
When you first fund your account, you can only do so by wire transfer.

Service
Value
Thumbnail of user charlesj1198
1 review
0 helpful votes
March 23rd, 2023

Absolutely the worst bitcoin platform I have encountered. I recently opened an account with Gemini, and luckily I wanted to see how my experience with Gemini. Shortly after I could not log in. I received a splash screen saying " your account has been frozen" one week has passed and I've messaged Gemini support, as they do not even have a phone number anywhere, and to date no explanation why my account was frozen and I cannot access my funds. Gemini support refuses to give me a simple explanation as to why is going on. And this week was extremely important in the markets. Now I wonder if I'll even get the money I deposited back. DO NIT GIVE GEMINI YOUR MONEY, may as well just hand it to a stranger you cannot contact.

Thumbnail of user denv5
1 review
0 helpful votes
August 8th, 2023

To be honest, I've been through the worst time of my life and am just lucky to have been introduced to the professionals who have helped me. I was able to schedule an in-person meeting and continued through the web via /GuR UD E. Li veSee them. I guess I was lucky but I know what I went through and I decided to share the word for the benefit of others.

Thumbnail of user liones
2 reviews
9 helpful votes
September 13th, 2023

In august 2023 my account was frozed and i was denied access for reason i am still unaware communion, with va zer, trail lead 2 getting my customary dues. I dont advise the use of gemini as your platform.

Service
Value
Quality
Thumbnail of user aimeeo42
1 review
0 helpful votes
October 29th, 2023

Don't trust Gemini! I tried to send crypto but they put a security hold on my account. I jumped through every hoop and sent proof that this is my account multiple times like they requested and they still won't release the hold on MY money! Don't let Gemini steal your money too!

Service
Value
Quality
Thumbnail of user andelk
2 reviews
0 helpful votes
April 29th, 2023

I was busy surfing the internet and crying for help after getting scammed by this broker and finally i got one with Ga.l.way.re.liance they did a wonderful and professional jobs and they carry me along through the process now i can rest from this headache they cause me...

Thumbnail of user krossh
1 review
0 helpful votes
October 9th, 2023

All thanks to. They help me to got back all my lost funds from those scam company they are trustworthy..

Thumbnail of user cowellt
5 reviews
31 helpful votes
October 6th, 2022

I had to share my experience tho I don't write reviews.
If not the report to the recovery company online, my withdrawal will be pending till date. I'd not have taken my capital out without the process Chaîn Vault Tech the police recommended me to.

Value
Quality
Thumbnail of user alicef232
Alice F.
1 review
1 helpful vote
February 9th, 2022

My primary gripes with Gemini are that the service goes down with some frequency (although it isn't usually down for too long) and they only trade a relatively small number of tokens. However, I trust them, I think they do a good job being careful about US regulations and are going to keep my funds safe. Their Active Trader platform is quite good and the trading prices are reasonable (Pro Tip: never trade on the mobile app, the prices are really high--everyone should use Active Trader, just enable it in your settings). I would like to see Gemini add Eth staking and more tokens but otherwise I've been quite happy with them.

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1.6
15 reviews
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