Gemologica

Fist of all, good luck speaking to some one over the phone, the phone number on their website is not existent, all communication is only via email. The way you will be treated with this company is extremely UNPROFESSIONAL.

I placed a order worth over $1,300 CAD and specifically asked this company (as the sender) to ensure delivery was set as Signature Required (I even emailed them the day after I placed my order to remind them, and got not reply). The company ignored my ask, and they sent items (Diamonds) over regular mail (I mean, when you order Diamonds, is common sense to use the proper delivery protocols).
After weeks, I had not yet received what I ordered and

Gemologica is simply saying ‘you have to deal with the post office, we have nothing to help with'. I am now filing missing package with Canada Post as well as speaking with my credit card company. I did insist and reached out to Gemologica again for assistance in locating the package, in return, they replied to me via email in CAPITAL LETTERS (yelling) saying that I was a fraud to them and they are done communicating with me.
I can not believe the lack of professionalism, I feel like I'm dealing with a company ran by teenagers, it is a real joke.

Also, watch out because almost all items they offer are what they call ‘custom made' that means that you automatically will lose about 40% restocking fee if you ever need to return.

This has been the WORST customer service experience I have dealt with.

These $57 earrings (14k gold and pink topaz) are so tiny they are hard to see. I feel taken advantage of, I'll never order anything from them again.

This company applies a 10% or 25% restocking fee to returned items. The 25% is for custom orders, but you don't know if an item ordered is custom or standard when ordering straight from the website. A 25% restocking fee is exorbitant. I returned a pair of earrings, because they were much smaller than they appeared on the webisite. Dimensions for jewelry is not part of the description. I won't be using this company in the future.

I ordered an alexandrite birthstone ring from Gemologica in early November. About ten days later, Customer Service notified me that my ring would be late because the stone sent for my ring did not meet Gemologica's standards. The ring was sent by upgraded delivery eight days later. Due to the unusually high volume of Christmas mail and the depletion of Post Office staff due to COVID, the ring took two weeks to arrive. Customer Service was in constant contact with me until the ring arrived. The ring is spectacular. The stone is incredibly beautiful as is the gold work on the ring. I couldn't be more pleased with the ring or the service. John M

Gemologica website photos are misleading and jewelry is much smaller than portrayed. Colors are misrepresented. You'll have to pay a hefty "restocking" fee if you return an item. Customer service (owner) is very unprofessional.

I ordered a birthstone ring for my son in lieu of a high school class ring. He looked around quite a bit and settled on one from Gemologica. It arrived on time and was as pictured. Actually it was a bit more substantial looking, which is good since my son is 6'2'. I didn't have a need to interact with customer service. The ring arrived with our usps carrier just like any other package.

My fiancé and I decided to order our engagement rings from Gemologica.com last month in March of 2021 We are still within the 30 -Day return window. We ordered 2 alexandrite rings we ordered an oval cut set in a silver band and a cushion cut set in a gold band. Waited a couple weeks and when they finally arrived the gold ring was completely wrong it featured a barrel cut that we had never seen before and did not want. We immediately emailed them back to which at first they tried to convince us that's what we ordered then retracted that and said we could return it the next day. They never sent any return packaging or labels or any instructions other than send it back. I sent it back via the USPS and it was stolen by an employee. Now Gemologica is refusing to send the ring I paid for due to the post office not delivering the ring. I paid 670 for this ring and never received what I ordered. If I ordered food and get the wrong food and send it back am I out my money if the driver eats it?

I had ordered a birthstone Aqua marine for my fiancee for his up coming birthday, we loved it right size, went on with out any problems, a hour later he started bleeding underthe ring he took it off the ring caused him to have a hole in his finger, I tried to contact customer serviceconly to get told oh it was the wrong ring size you ordered when it was the correct size, the problem was they never finished it from the inside we took it to a jewlers they said it jad all sharp pieces inside the ring and that they been in business over 40 plus years and never seen a ring like that rough and sharp in the inside I contacted them and they blocked me from ever going on there site, they blocked my iep address, so I contacted PayPal put a claim in Feb 23 2022 only to go in the favor of the seller, so what is buyers protection if they believed the seller

We bought a white gold Claddagh ring for our daughter's 18th birthday for $225. It was something she had been wanting for years and she was very specific with her requirements (she wanted her birthstone as the heart and a diamond in the crown). The only place she found to make this design was Gemologica. On the website the ring looked lovely. It was to be a wonderful and very special 18th birthday gift. When it arrived, it was a pale imitation of the image on the website. Worse still, the diamond in the crown was missing. We emailed Gemologica with photos to report the issue. What then followed was the most unprofessional, rude and dishonest communication imaginable from Jennifer and Judy whereby they refused to accept the diamond was missing despite photographic evidence. We then went to a professional jewellers who confirmed 1) there was no diamond and 2) no diamond could ever have been embedded as there was no space for one. As Gemologica accused us of lying, we then sent the jeweller's contact details to Gemologica so they could hear it from the professionals. They then accused the professional jewellers of lying. We then asked them to select any jeweller's of their choice to whom we would take the ring for assessment. They refused. Eventually we had to refer the matter to PayPal who obviously found in our favour. Be warned: this company is totally disreputable and the jewellery you receive is nothing like what they advertise on their website.

Gemologica.com is the worst company, especially regarding customer service! TERRIBLE customer service. I'm not the type that is hard to please or who writes reviews but this called for it and I had to warn others. They have no phone number so you fill out the online form and get an email response from the rudest individual, named Judy. GOOD LUCK to anyone who decides to roll the dice with them and don't expect friendly service either. See for yourself. I'd never order from them again nor would I ever recommend them!

Purchased a ruby ring from gemologica and the stone was set with glue only. No bezels whatsoever. The stone fell out on the third day. They absolutely refused to correct it by resetting it properly and had the nerve to block my IP address so they wouldn't have to hear from me again.
I had to bring it to a local jeweler who charged me 80 to set the stone properly with 4 gold prongs. Horrible business example. Avoid at all costs. My local jeweler would be happy to verify my review. Ask for Richard at Something special in Windsor ca. He will confirm the shoddy work and unacceptable business ethics.

The customer service staff were rude and not very helpful... they refuse to refund my money. The ring I purchased was poorly made and fell apart within hours of receiving it. Horrible products as you can see from other reviews. They are selling cheap poorly made products at high cost. DO NOT BUY PRODUCTS FROM THEM. Just read the other reviews. I have yet to find a good review of this company. That should speak volumes

Reviews are deceiving. How do I know this? I questioned the company based on what I read. They proved everything I read was not what they represent. I ordered on a weekend, had an confirmation and a tracking number also on a weekend. In just over a week, I received my order, all the way across the continent, through Customs, over the border and into Canada. The Bracelet I ordered is beautiful and of excellent quality. I would not hesitate to use them again or to recommend them to others!

gemologica.com has a great create your own ring and jewelry site and it works better than trying to do it yourself. I can make my own earrings, but trying to bead out your own ring is next to impossible. Great value too as I know what it costs to put these things together.

I purchased a ring for my husband for christmas for $285, it was a white gold ring with a blue star sapphire. The quality was horrible, thin hollow metal with absolutely no weight to it. It literally felt like one that you can get out of a gumball machine. Bottomline, he wore it once and it fell apart and the stone fell out. Save your money, do not buy from here. Quality is not worth it.
Zero stars if that was an option!

Excellent company! My ring is more than perfect! Customer service is beyond helpful. Will definitely go back soon for the matching pendant.

Bought a cheap ring $300 but it looked great in the picture and when I got it the gem was not centered and you could see through the gap between the gem and gold. I honestly couldn't gift it as it would make me look like I had gone to a gas station and bought it for a quarter. I returned it and was only given 66% back. I have emailed and called and nobody calls me back. I don't even think it's their actual number. So they have no physical address, no email only a form, their phone number is disconnected ( the times I've tried) and their stuff is cheaper than expected and they won't return calls. I'll keep you updated if anything changes.

Received another email saying they couldn't give me a defect return because I also mentioned it was bigger than expected.

Might be best to shop at a more reputable store.

Extremely dissatisfied with this company. I ordered a cross necklace for my son and it looked great on line. When I received it, it looked so cheap. It looked nothing like the picture. I paid extra to have it shipped to me on time. I then had to pay to have it shipped back and a restocking fee was charged... grrrrr! Who do they think they are? Verizon? Anyway my biggest complaint is there is no phone number. Everything has to be done via email. Long story short... I ended up handing over $19.50 and have nothing to show for it. Buyers beware!

Recieved 14k and peridot mens ring. Ring was very chinsey/thin and light. Looked mass produced. I looked at the cusion cut stone under my loop and noticed stone was chipped and had imperfections. As a jeweler I know they saw these. Am curently trying to return to get a stone worth keeping. We shall see if the return policy is what they say it is.

This company is absolutely horrible. I ordered a men's sapphire and white gold ring from Gemologica for $250.00. What a mistake that was. First off, it took forever to be shipped, and when I emailed customer service (because they are so bootleg and unprofessional to not even have a phone number), some worker named Judy, could not even write a complete response without having grammatical errors in her writing. Now, that should ring bells automatically because no respectable company should have inept workers working for them.

Now when we finally got the ring, it came in a flat white box. When we opened the box, inside was the packaging and holding for earrings! If you're gonna get a ring, have it come in the appropriate box. And do not have earring holders inside of the box either. The company probably wanted to fill up the space in the box (being that it wasn't the right box- and it was cheap and made of cardboard). Also, no certification for the ring was included, so you could be buying fake rings.

Now the actual ring... This ring was a joke. The ring was supposed to be white gold- and white gold usually has some weight to it. This ring did not. What so ever. The inside of the ring was hollow and not the same texture all around. You could probably cut your finger from the inside of the ring. The stone most likely not sapphire, just a toy gem. The ring was a size bigger than I wanted, their mistake. The ring honestly could have broke if pushed on hard enough. It was truly a let down.

Now we're in the process of returning the ring. They certainly have this part detailed so beware. There is a restocking fee that you'll have to pay, shipping and handling. There are no full refunds which is a major let down. We should not have 20% of our money taken for absolute garbage. This place needs to be out of business. CUSTOMERS DO NOT BUY ANY ITEM OR LET THESE PEOPLE SCAM YOU!