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Genius Pack has a rating of 2.54 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Genius Pack ranks 38th among Luggage sites.
Bought two G4 carry on spinners item#504 joust over a year ago and wheels are falling apart. Contacted the company and was told they have changed their policy about repairs and replacing parts due to Covid. They then said I could buy an entire new suitcase for 50% off. Ridiculous! Why would I buy another product that will fall apart? So disappointed.
Bought two G4 carry on spinners item#504 joust over a year ago and wheels are falling apart. Contacted the company and was told they have changed their policy about repairs and replacing parts due to Covid. They then said I could buy an entire new suitcase for 50% off. Ridiculous! Why would I buy another product that will fall apart? So disappointed.
Tip for consumers:
Product was nice until wheels fell apart
Products used:
G4 spinner item#504
How can I get the pull handle fix, 2 flights and this happens, can't go anywhere with out the pull handle being broken
Right size, looks nice and I appreciate the organizational aspects but wheels falling apart. If you believe in your products quality, at least offer replacement wheels. Bag is still too nice to discard.
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