Gentryzee

There are bad companies and then there are pathetically bad companies. If there is something wore than pathetic, Gentryzee moves to the top of the line. But don't take my word for it. Read the countless reviews about them that I wish I had done. The problem with reading before you buy is you don't know they are fulfilling an online purchase. But when you do find out, cancel immediately.

I ordered what was sold as a plaid hooded jacket. I ordered green. I also ordered red a pair of fur lined ankle boots. Something most people in Wisconsin would order any given winter. First off, it took over a month to receive the order. They process your order through PayPal so as everyone knows, PayPal is worthless in helping you get any refund on a slow order. Gentryzee is also located in China. So good luck communicating with them.

When the order arrived, the boots were a joke. They are slippers with a quilted material. Not very "snow boot" like. The jacket that came was red. I ordered green and the invoice said it was green. The jacket also has two button chest pockets. One pocket had no buttonhole. The jacket was full of loose strings dangling everywhere. The sleeves, had no lining, no jacket anything. Just a thin flannel shirt sleeve. Hardly a jacket.

I then their customer service by email requesting an RMA and refund. Days later, I get a broken English email demanding pictures. I sent pictures. Days later a response saying they were sorry their stringent quality control and they would give me a 15% store credit towards my next purchase and I outdated keep the merchandise. When I told them I had no desire to purchase further poor quality from them and keep defective clothing I would be embarrassed to wear, days later another email saying they would agree to refund 30% but not a penny more. Or I could ship it back I my expense which would be over $20 and it would need to be returned in a condition that would allow them to resell it or no refund if it were returned defective. They sold it to me defective and yet if they get it back defective, I get nothing.

Avoid this company at all cost.