George

Hi, do yourself a favour and avoid them, they don't answer emails and you probably won't receive your item I am out of pocket by £15.98 that's a lot of money for a disabled pensioner this site wants proof but I don't know how to upload the receipt so I guess this will go unnoticed

Ordered china. Delivery confirmed. Two days later told delivery delayed. Heard no further. Told by customer service would get refund. No refund. Store couldn't help. Customer service now not answering. Asda have my money. I have no goods

The George shirt line I'm not pleased with. I have bought the shirts in the past. I wear a 2X and I found that the shirt sleeves feel like a medium size sleeve. And the body of the shirt feels like a large. There needs to be a better quality control over their sizes. I'm not pleased with a product at this time.

Do not buy anything from this place ever ever ever ever ever ever ever ever ever ever ever ever ever

Customer services are in Germany.this is not Asda Gorge but Chinese company using Asdas name. I bought foot massager but can't be used when having high blood pressure.

I have always love George products, but I had bought 2 long sleeve Ts and I can't understand why you made the cuffs on the Ts so stinking WIDE AND I MEAN WIDE TOO WIDE. TOO WIDE TO WEAR. Even after washing and drying the Ts cuffs are still WIDE, I don't know if I will never buy your long sleeve Ts again. My money is tight enough and I don't like buying something that can't be worn. Right now I'm saying NO TO YOUR LONG SLEEVE TS IN THE MEN'S. In my book you don't deserve a star on your long sleeve Ts but I know I will have to rate you in order to send this. NO STAR'S FOR YOUR MEN'S L/S TS. DO BETTER OR YOU WILL NOT HAVE ME OR OTHER FOR A CUSTOMERS.

I ordered items and paid for them to be delivered on a nominated day which was Thursday 6th August. The items i bought where to be used for a funeral on Friday 7th August (someone i haven't seen for months due to covid19. On 6th August (the day i paid to recieve the items) i recieved an email to say my items would NOT be delivered on my nominated day. I phoned Asda George and spoke to someone and i had to ask the man on the phone 6 times could i speak to a manager, finally i got someone but soon found out it wasn't a manager but a Supervisor, i then asked the Supervisor to put me on the phone to a manager. Finally i got a manager on the phone. I was on the phone for over 1 hour and 50 minutes and spoke to 3 people. I didn't get anywhere with them, after all that time on the phone i was told i would get a call at 8am on Friday 7th, i didn't recieve a call so i phoned them myself and spent another 40 minutes on the phone (so altogether nearly 3 hours in 2 days) to be told i would recieve my parcel today (which is too late). I was offered my delivery charge back on the Thursday and the was told the same thing on the Friday so one of the managers actually lied to me. They offered me £10 E-voucher to use online at George but after all i have been through with the calls and the stress and upset this has caused and i felt like they just didn't care what had happened. I will NOT shop at George again if this is how they treat their customers! It is disgusting!

I ordered 11 items of clothes for my little boy. Items delivered for 8 days(I ordered on 6.12. And the package came to me on 14.12.)from UK to Paris, France.
The material, coton is great! Size a little bit bigger but it's ok. I will recommend George with all my heart! Cann't wait to wash everything and dressed up my litle one.

Awful! Used George online for the first time this week. Never again! Paid extra to have item delivered on a set date. Got a text saying it would be 24 hours late. Next day I got a text and email saying parcel delivered. I was in, sitting waiting, and I have no parcel, no knock on the door. It had to be signed for, so they certainly don't have my signature! Called Asda/George. Got someone I could barely understand who said they would "look into it and get back to me". I'm still waiting. I don't hold out much hope for a refund either because (knowing from experience!) Asda's carrier (Yodel) lie through their teeth. I will never ever buy from George again.

Although I've never ordered from George online, I regularly visit the George section in my local ASDA and I was blown away by the selection of trendy brands. It's really changed from when I was younger. They supply online brands like Missguided which makes it easy to try clothing on in person that you otherwise would have to buy online first. Super convenient in-store returns too.
I look forward to seeing how much more they expand.

Diabolical service. I attempted to return 4 items from France - after 20 days of phone calls, emails and FB messages I was informed that to return products worth 36.62 EUR I would be charged shipping and handling fee of 24.52 EUR, leaving 12.10 EUR to be reimbursed! So basically £20 to return £30 worth of stuff! One less client here and I'll be plastering this all over expat sites as a warning not to shop with you any longer.

Completely agree with other posters. I also live in Spain and ordering George clothing from Asda was the easiest thing to do with a really swift delivery... then along came Borderfree what the hell is going on orders being split up and lack of information, Asda customer services can't help, a really frustrating experience. Come on Asda you have loyal shoppers who live abroad a little bit of consideratiin please, ditch Borderfree, previous in house delivery worked fine... if it ain't broke don't fix it.

I've been ordering from George since the first day they introduced European shipping
All was amazing until they switched to Borderfree!
Possibly the worse service there is!
There is no communication, deliveries take over 2 weeks, & items finally get delivered with missing items & packaging ripped
Asda customer services just put you in contact with borderfree who you can't get hold of
The latest problem is that you are unable to access the George site!
Asda please revert bck you are losing customers!

Why have you gone and changed to Borderfre.
Used George at Asda for many years, living in Spain it WAS a fabulous way to get well price fitting clothes & underwear.
Placed an order 10 days ago, 1 item received on Monday, on tracking the rest it has been sent to a completely different part of Spain, contacting Asda is hopeless, the girl couldnt understand the issue, said she'd forward it into Borderfree( who you can't contact!)
Rang Suer the courier company but they are no help.
As it currently stands I have paid in excess of 90 for one bra and a mounting phone bill.
The sooner Asda go back to how they were the better.
I have numerous friends who won't even order know as it is so difficult

Do not buy anything if there is even a small chance you want to change/return it. Firstly, the overall standard of delivery has dropped significantly but prices have gone UP and it takes longer. I have had items delivered so creased that i couldn´t wear them without heavy ironing or washing first. But this complaint is about their ´returns´ policy. So after ordering and waiting 2 weeks i got my delivery. Bag was a state as usual, items thrown in. No protective packaging. I needed to return 4 of the items worth 42.50 pounds in total. Initially, Borderfree valued my 4 items at 16 euros,
I don; t know how where they got that figure from. They said because their minimum returns cost is 19 euros i would need to pay them an extra 3 euros. And i would receive no actual refund of the goods because the cost of returning was more than the value of the items. When i complained that the value was incorrect and waited another 5 days for the reply they agreed the value of items was actually 42.50 and now it would cost 25.83 pounds to process the refund. Details below
Return Credits
Item Subtotal: GBP 42.50
Original Shipping: GBP 0.00
VAT: GBP 8.81
Total Credits: GBP 51.31
Return Charges
Original Domestic Tax Deduction: - GBP 7.07
Original Order Discount: GBP 0.00
Return Shipping: - GBP 18.41
Total Charges: - GBP 25.48
Total Refund: GBP 25.83

That's roughly 40% in costs just return the items. Something is wrong here. As well as a diabolical delivery service your own ASda customers service washes it hands of complaints by not answering queries just passing the buck back to borderfree. So you cannot actually complain to ASDA.
It is ridiculous and makes refunding items virtually impossible for us overseas. Why would we buy these hiked costs?
SHAME on you Asda. Is this part of your policy to manage out overseas customers? It is working!

To be honest, I expected the quality of the fabric to be better, well, I tried it and probably will not buy more from them

Well I have been using George (Asdas stores) for some years now. I moved to Spain 15 years ago and started to use the online store. For price, range and quality it cannot be beaten. For bras in larger sizes it is wonderful. It used to be that I´d end up with a boring dull bra, now they are sexy and cute. I also used to pay over 30 pounds for a bra, now on George I only pay no more than 16 pounds and as little as 8 pounds. My only beef with them is this: Since they changed from shipping their own items the delivery is shoddy and the bags arrive ripped, taped back up, the clothes are all scrunched up. They changed to www.borderfree.com and it sucks big time. Items are missing from the package, sometimes you wait for one item to arrive separately and it does not. They cancel your order as the stock is not available. Two of my parcels which I tracked arrived to Spain but were returned because it said the address was wrong. But when we checked on the parcel site it was correct. Tried to order again and half the items were out of stock. Paypal no longer works on it, they only use it when THEY invoice you! I think this is so we cannot use the added insurance from Paypal when Borderfree fuffs up! When I pay from my visa debit card Borderfree takes the amount out straight away from my account but then does it again when they send the items out in individual parcels. I have been billed twice many times and I have to argue for it back. They give you some rubbish about the bank holding the funds but then oddly the money is refunded to me from Borderfree. NO ONE apologises at all and they just spit out the same story. George was wonderful, but now it is hit and miss if you get your full order. I always headed there for clothing for my grandsons and daughter before any other store. Baby and childrens clothing are a bargain, Great place for skinny jeans too :o) Toooooo many leggings/jeggings though (hate them). But now sadly less likely to bother due to all the hassle. Https :// global. George. Com/george/clothing/10, default, sc. Html--------------Update due to borderfree.com I would NOT recommend George clothing if buying from abroad. Asda customer service seem to be indifferent when you complain, telling you to contact Borderfree... which is complete cr*p. Shame as I normally spend hundreds of euros here a year! I have heard many people complain on Facebook groups about Borderfree, seems double billing is a thing they do a lot then deny it. NOT sure what to think of Asda/George any more as they seem to just back Borderfree and make excuses up, seems customer views mean very little to then, which is odd because without us they are royally fuffed!-------------------------------NEW UPDATE 2019 MARCH -------- Seems that someone has sorted themselves out a lot, now you can pay with Paypal again, so Borderfree cannot con you and charge you twice! The site allows you to log in to your George account, no more going to Borderfree. The orders arrive in nice packed bags on hangers which are NOT broken, seems George has listened and put things straight. And the orders arrive properly. So I changed the star rating from ONE to FOUR!