SCW

Not a happy customer.
Don't deal with Ben at this company. He is only out for your money. He does not care about Customers at all. Only thing he wants is your money. Zero customer service at this place. Even turned my neighbor onto this company. He bought a full system also. I assume they work on commission. I have no prob with that at all. I myself am in sales for over 40yrs. When a customer ask. If they can get a price on an item. One add on Eufy Cam2 and they tell you. 10 days later it goes down 20 more dollars. Mind you I bought a full system and 3 extra Cam2 add on. So I asked about the price difference. What can you do about this. You get a email back saying. I can take it off your next item you order. Told Ben rather have the money back on my Credit card. I was very upset about how he did this to a customer. I assume they have lots of customers. Then no more emails back. My training in sales many yrs ago. Customers are Always first and number one to a salesman. You always take care of your customers. No matter what. So you keep them as a customer forever. I still have customers asking bout me after retirement for 4 years. That's how it works. That's what this company should do. You hear Ben. It's no prob. I will send my business elsewhere. I know it's 20 bucks. It's the principle to me. Was looking to buy more in the future. But. Not now. All I wanted was some credit on my card. But like I said. Keep it. You guys need it more then me. Already spent over 600.00 Again It was the principle of how it was done. Hope this helps with buying from here. Not saying other sales people will treat you the same. I had this guy Ben. Sad. Hope one of the Corporate Executive see this.

Quick and informative responses to inquiries. Have not installed yet - will leave more comments after . . .

Simple and useful website and easy to order. Product delivered on time and in good shape. Only comment is the printed manuals are not all that great/detailed.

Site works better than most. I'm especially hapy that "continue shopping" puts you right back where you were.

excellent chat service during camera system research. Excellent phone support as well. Just a wonderful company to deal with. There products are top quality and the performance is professional

Extremely unhappy with zoom on the cameras I ordered very poor when zoned in.we shall see how they work in the monitoring.

Nice web site and very good on line support. Received my order promptly. Haven't installed it yet but hopefully install will be just as easy. Thank you!

Very well laid out website. I like the breakdown of each component that goes into a video surveillance system. Also, you cant go wrong with an American based company with a 3 year warranty.

Very helpful in selecting equipment. The new DVR interfaces well with my existing equipement without any additional work done.

Very informative and thorough description of technology and products. Products met/exceeded expectations.

great overall on shopping experience. Looking forward to get the products to install. Thank you for the help support.

SCW has the most helpful customer service and their employees are very good at biting their tongue when you ask dumb questions.

We have not got to install cameras yet. We are in the process of doing all the wiring. They are part of a big project that involves 3 phases. But ordering the cameras and DVR was very easy and the staff was very helpful in making sure I had what we needed for the project. The quotes were sent to me in a timely manner. I had all the quotes I needed and ordered a 16 channel hybrid with 9 IP cameras, then had them on my door step less than 36 hours. Maybe less than that. I was not at the office when they were delivered

A rather refreshing and awesome customer experience. I feel you guys are doing all the right things. So very easy to set up.

I love their technical competence but the most important aspect is that their products outperform ANY cctv tools we have used previously.

The shopping experience at SCW was 11 on a scale of 1-10. The website had clearly written explanations of technical specs and issues. The salespeople were helpful. There was no wait time on the phone lines.

It has been a pleasure working with Bonnie she explained all the products in depth and helped to make my decision very easy.

I own a Verizon Store in Ohio and LOVED working with them the first time! The setup to be able to view on my laptop and iPhone was INTENSE. I'm computer/network savvy and could not figure it out. With that said, you call their tech department, they remote into your computer (which remotes into the NVR), get it setup and you're good to go! No joke, 10 minutes of watching them move my mouse around change deep setting and I was fully operational! Customer service, customer service, customer service. Nice work SCW! I just placed my second order!

Honestly, I learned more for your site than all of the blogs I read, combined. Everyone agrees Qsee, Lorex, Swann, etc are nearly the same thing and all junk, but yall explained a lot about the difference in channels, how HD is transferred over these channels, which made me investigate many brands who usually had an * beside their HD clause where I learned it was only half the cameras. Anyway, I'm optimistic about this system and just hope it, and yall, live up to everything that's stated. If nothing else, #USA_Customer_Support

Ordering is very easy, except last night the system would not complete an order and there was no clear explanation of the system problem.

Very impressed with my shopping experience. I hardly ever give reviews, but this company deserves it.

SCW has been fantastic to work with. Great support and equipment. Installed a 6 camera system, and just purchased a 7th camera.

terrific information on the site - tutorials and technical information as well as fast and informative chat sessions. I would add the prices were very good, maybe even great.