GiftLab has a rating of 2.6 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GiftLab most frequently mention customer service problems. GiftLab ranks 65th among Personalized Gifts sites.
I received excellent customer service in the past few days. Very professional and friendly, helpful, and timely. I would recommend this to my friends and family. Thank you so much! Murray
I would give them zero stars but I can't! Horrible customer service. I ordered a pair of custom socks for my fiancé for our upcoming wedding and they never arrived. When I contacted gift lab they didn't help in anyway. Didn't offer a refund or even to send a new pair.I was also charged two extra charge at checkout that I didn't see until my confirmation email. Don't ever use this company. The least they could do after paying so much for a pair of sock is stand by there product and help out a customer that did everything right and just wanted to surprise her fiancé on his wedding day with a personalized pair of socks
I received excellent customer service in the past few days. Very professional and friendly, helpful, and timely. I would recommend this to my friends and family.
Thank you so much!
Murray
Products used:
Cowboy
I haven't received the top yet, however the customer service is lovely! They replied very quickly, catered to my needs and provided excellent service.
I would give them zero stars but I can't! Horrible customer service. I ordered a pair of custom socks for my fiancé for our upcoming wedding and they never arrived. When I contacted gift lab they didn't help in anyway. Didn't offer a refund or even to send a new pair.I was also charged two extra charge at checkout that I didn't see until my confirmation email. Don't ever use this company. The least they could do after paying so much for a pair of sock is stand by there product and help out a customer that did everything right and just wanted to surprise her fiancé on his wedding day with a personalized pair of socks
Tip for consumers:
Don’t order from Giftlabs.com. Horrible customer service
Products used:
I ordered a pair of personalized socks, they never arrived and I wasn’t offered a refund or even a new pair.
Great product and great service! They contacted me to make sure everything was how I wanted it to be. The product was exactly how they displayed it. Very satisfied. Highly recommend buying if your on the fence.
Products used:
Brick figures, brick figures rendering service, 2-people brick figure cover
Awesome! Shirts are actually awesome material and the print is amazing!
I ordered a gift on January 17th. I've been informed it will not be here by February 14 and yet they are still telling people to order in time for Valentine's Day. It's ridiculous. Communication is via email with a two day delay.
Please accept our sincerest apologies. We are truly saddened by this happening. This situation is beyond our control, words can’t express how deeply sorry I am for this issue. But we will sort this out. We really cherish and respect every customer. And truly appreciate your trust and support all the time.
I ordered the customized mini plaque with picture and Spotify Scan code...It was perfect for the Valentine occasion. Just be sure to order at least 2 weeks ahead of time to give them time to work on it. Well worth the wait.
Great service! I have been ordering from this site many times and never missed or late arrival. I love it!
This "business" is a scam. I placed an order in March of 2023 for a personalized gift. The order was returned due to an "insufficient address" even though it is in fact my address and I have never experienced this in the past. It has taken three months of correspondence with this company in which they told me many different excuses as to why my order was not delivered. Each time I have requested an explanation or a refund they ignore me.
Finally, they claimed to receive my returned order at their warehouse and they now want me to pay an additional $7.99 for shipping or they will discard my package. No other option for a refund. I am going to contact my bank and dispute the charges and explain that this company is fraudulent. If you are considering ordering something from this company, please reconsider.
Tip for consumers:
I feel so frustrated and saddened that this company stole money from me and has continued to give me the run around.
Products used:
I never received my product.
Please accept our sincerest apologies. We are truly saddened by this happening. This situation is beyond our control, words can’t express how deeply sorry I am for this issue. But we will sort this out. We really cherish and respect every customer. And truly appreciate your trust and support all the time.Please let us know your order information so that we can follow up the situation for you
I thought this was a scam tbh but it actually came out great! A little bit late on delivery but since I was buying from New Zealand it was way better than I honestly expected. Bought two spotify ong and a photo plaques and the photo quality was good. Packed well to avoid breakages and actually emailed updates on the shipping. Will definitely buy again
Products used:
Plaques
False advertisement. The product that I clicked on to buy says Hawaiian shirt and short set. The picture shows a shirt and a pair shorts with a SKU number the same SKU number that I bought and checked out with I received just a shirt only and was told that even though the picture shows both products that it was just the shirt very dissatisfied. False advertisement buyer, beware
Products used:
Custom shirt
Please accept our sincerest apologies. We are truly saddened by this happening. This situation is beyond our control, words can’t express how deeply sorry I am for this issue. But we will sort this out. We really cherish and respect every customer. And truly appreciate your trust and support all the time. We will reply to your email address to handle this matter.
Got this for my boyfriend as a Valentine's day gift and he loved it and was very surprised about how the Spotify feature works. Thank you for helping me out with this gift I appreciate. Great gift idea!
I loved the merchandise I bought. It was definitely a laugh! Will be buying more from you guys. Thank you
Tip for consumers:
Great product
Products used:
Customized underwear
I'm delighted with this Lego custom minifigure set based on a photo! The attention to detail and accuracy in recreating the people from the picture is impressive. The pieces fit together perfectly, and the final result is fantastic. I couldn't be happier with my purchase!
Products used:
Custom Lego bricks
I placed an order on 19 Jan for customized boxers for my boyfriend for Valentine's day. As per their website, i should receive it within 10 business days max after production. It's 15 Feb already, Valentine's over, and i still haven't received it. I emailed them twice in between to follow up on my order, because the tracking link they sent me says out for delivery since 27 Jan, and then to cancel the order, but no one bothered to answer. I am never ordering from them again.
Tip for consumers:
bad customer service. slow delivery
Products used:
clothes
Cannot use socks, (too small even though I ordered the largest size and made of terrible materials. Wallet is classic cheap quality and too embarrassingly ugly to use. 1 star is only for fair postage.
Products used:
Socks and wallet
The pillow I received as a gift looks like it was made by a toddler! Seriously! My eighth grade home and careers project was better than this! And, what's with the $20 shipping for an item that literally weighs about 2 ounces? DO NOT purchase. Pay the extra money and go elsewhere!
Products used:
Pillow
We are really that our products and services do not meet up your expectations. But our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. Please tell us your order information and we would like to make solution for you.
I placed an order mid month and received my order a few weeks later. Shipping is mediocre as well as their product quality. It is extremely overpriced for what they offer. I have never been so disappointed in a product. I placed a photo with a water bottle as a size comparison.
Tip for consumers:
Do not use this site
Products used:
Two Personalized Pillows Custom Pillow Face Gag Gifts Plaid Shirt Throw Pillow Personalized Gift For Him Father's Day Gifts
We understand that this item has failed to meet your expectation. I would like to personally apologize for any trouble it might have caused you. I totally understand how frustrated you must feel and I feel sincerely sorry for not being able to provide the best products. Would you please share your order information with us? We would like to help you check this issue.
The product was wrapped securely and the delivery was timely. My sister loved the first gift so much so I decided to order another one for me as well. The second order is still wonderful. Would definitely recommend this site.
Terrible. It said my order would be here for valentine's day & it wasn't. I tried calling gift lab and the shipping company no on has answered. I tried emailing, no one has answered. It's been almost a month since i ordered this package and there is still not location of my delivery. The tracking number the gave me is also incorrect! I have read awful reviews about gift lab and their delivery service they use after the order. I will never be giving gift on my business.
Tip for consumers:
just don’t. save your money and go elsewhere.
Products used:
i bought Underwear from here
I ordered a blanket for my Granddaughter for Mothers Day. She is pregnant with her first. I was so extremely disapppinted. Not only did we not get it for mothers day but NEVER received it all. It is a scam. They keep telling me its been shipped but still nithing. Dont waste your time or money. Signed lesson learned.
Tip for consumers:
Do NOT use this site.
Products used:
NEVER GOT IT
Hi Tootie, we are really sorry for your disappointment. Could you please send your order details to service@giftlab.com? Then our agent will contact you to solve the problem immediately. Thanks in advance for your cooperation.
Will order more,I purchased it as a gift for my family and she was so impressed with it. Thank you so much for everything. The gift looks really amazing.
Tip for consumers:
good site, highly recommend.
Products used:
face socks
It was perfect the picture looked exactly like the one i sent. Couldn't have asked for better. Best gift to give
The prices with Black Friday discount were great. Convenience and simplicity of the website are helpful.
Tip for consumers:
highly recommend!
Products used:
keychain
Please accept our sincerest apologies. We are truly saddened by this happening. This situation is beyond our control, words can’t express how deeply sorry I am for this issue. But we will sort this out. We really cherish and respect every customer. And truly appreciate your trust and support all the time.Please let us know your order information so that we can follow up the situation for you