Girotti

I purchased a pair of their shoes in February. The shoes were poorly made / defective. Tried to return but they don't stand by any of their return policies. Went back and forth for a month, they don't answer their customer service phone and give you the run around. Tried to get pay pay to assist but pay pay won't refund unless you return to Italy such costs $112.00 USPS and $275.00 DHL. Another foreign company scam screwing American citizens out of their money. Do NOT purchase from this shoe company! Poorly made shoes, cheap looking and DEFECTIVE. Their return policy is a blatant lie. RUN from this company or be out of a good chunk of change.

Hi. I ordered a shoe based on their sizing chart but when received they are one size bigger and after more than 12 emails they don't accept return,the worth online shopping experience, not recommended.

Totally agree! Awful service. Only wanted to confirm the colour of the shoes as they are for my daughter's wedding. Nothing. I emailed, tried the 'hotline' that didn't respond, etc. Husband lawyer and also best friend criminal defence looked at this --- awful. Copied lawyer in and they suddenly produced emails that basically did not make sense. My credit card company gives 15 days, and also lawyer is ready for these guys! Taken my money and not answered simple questions. Haven't even got the product! Italian family. This is shameful.

Great design and perfect quality. I have already received many compliments about my shoes and many questions where I got them from. They are very comfortable as well. 5 /5

This is the worst on line purchase I have ever attempted to make. They misrepresent production time, quality and delivery repeatedly. I am still waiting for a refund 5 months after the shoes arrived 4
Weeks late and appeared to be used. They never answer a phone call, take days to respond to an email and then they don't do anything promised from customer service. I don't ever believe it's a real company anymore. It's so bad it's scary.

Look great and very comfortable. Took longer to arrive than usual, but doesnt everything now? After politely inquiring, communication was professional and satisfying. My boots
Arrived and I love them.

I received the shoes a little bit later as promised, but the result is very good. I am very happy with my shoes, extraordinary and special design, for my opinion a good quality. Will buy more!

They cheated the material from leather to suede,plus they don't offer 1/2 size. Very secretive company and took 25 days to get my shoes.

It took a while to arrive, as they have to make the shoes. But once it did, I was really impressed by the quality!

SCAM! I've ordered shoes from them. THEY'VE NEVER CAME! You can't contact them. Customer Service is a JOKE! I only gave them one star, because I couldn't give them ZERO STARS. I'm out of $200+ Dollars! I received an email share after purchasing the shoes…. Since then I've received one computer generated response. CUSTOMER SERVICE NEVER ANSWERS! Call for yourself and see *******868. This is a SCAM!

Finally the shoes after a long wait. They were not at all as pictured, plus were too small - not the size they were supposed to be.
Tried contacting Girotti repeatedly - no reply. I'm giving up and tossing the shoes in the donations pile. $200+ and all the time and frustration make for an expensive lesson to learn. Luckily, you can learn from my experience and save your money.

I ordered a pair of shoes on Nov 19-2023.I had an email back from them on Jan4-2024 after numerous attempts of trying to get through to them. They told me the model of shoe I ordered could not be filled due to lack of materials, they asked me to choose another model of which I did, on Jan 5 and here it is now Feb 2.no shoes and once again no reply from the last email I sent them

Stay away!

Do NOT buy from Giotto. The shoes are terrible, the customer service non- existent and a return impossible. You will throw away $250 for nothing but crap.

Offered me a refund for shoes that didn't fit. When I asked for the shipping label and refund, ghosted me. Stuck with $200 shoes that don't fit. Requested extra wide but they were narrow. My feet are only slightly wide.
Look good but feel horrible.

This is my third pair from this store and I am more than satisfied with the shoes I ordered. I am planning to order a travel bag as well, but can't find many reviews on Girotti bags. If someone has experience with them I will appreciate any feedback.

Don't touch this company, you'll lose your money. You won't receive your shoes. It's a scam. I sent my morning for a 300$ pair of shoes and never received anything.

In the bad scenario of " Made in China '' you won't find such bad work done as on my sandals. I spent all summer to communicate with the company... One pair sent first was two sizes larger and exchange one is impossible to wear... Sharpening pain and blood on the heels from their stitches...
They will never ever return your money back...
Very bad experience with customer service... I wish i would read reviews before

Since I found out about them 4 years ago, Girotti is my favorite shoe brand. I already have custom boots, custom sneakers and two pairs of custom heels. All of them are exactly what I wanted and I had no issues with the packages and quality.

Girotti is a scam. Beware buyers! Watch out tor their tricky return policy. I tried to cancel the day after I placed an order. What a run around! They had plenty of time to cancel but they took days to answer my email and they NEVER answered the phone. I repeatly tried to cancel as their shipping time was too long and the shoes came after the time I needed them and I was already enroute to the event. So they are sitting out side of my apt for days...and in the rain...if someone hasnt't taken the shoes because they were left unattended. DO NOT BUY FROM THESE SELLERS

Run a little on the tight side but I will work in, might need a bandaid on the heal for 1st week. Good quality leather and workmanship. Customer service was especially helpful with providing information about my order status. Will definitely purchase again!

Besides having beautiful shoes and bags they have excellent customer service. I was stopped on the street in New York and was complimented on my shoes, asked where I bought them! I can't stop buying them. And they are comfortable

Please don't spend your money here. The shoes are of poor quality and their refund policy is nonexistent. They lie, don't pick up your calls and then direct you to some pseudo, fake return policy that is not visible on the website. They email it to you when you question where on the site this information was listed. It's not there when you go to place an order. I hope one person sees this and decide to go with a reputable company. The are truly dishonest. Oh, BTW, the shoes are plastic and made in China, not in Italy, as they state.

If zero star was a rating, they would deserve it. Please don't waste your money. The shoes are not made in Italy as they state. It's not real leather, it's plastic, worth about $9.99. They remind me of PayLess shoes, they are of such poor quality. I hope at least one person sees this and opt to buy shoe from Thomas Bird. You'll see the quality and the difference in the craftsmanship. They are made it Italy and certified as so. There are no refunds, even if you cancel 10 seconds after purchasing them. They do this because their product is garbage.