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GlideCraft has a rating of 1.2 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GlideCraft most frequently mention customer service problems. GlideCraft ranks 11th among Hoverboard sites.
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I couldn't believe how amazing the quality was for their price. I bought my son a swag one for 400$ and a Glidecraft for my daughter the following week, The Glidecraft one not only had a better price, it looked better and it also rode better!
We purchased through zippyboard and glide craft makes the zippy board. There is no one to get in touch with at zippy board... after several attempts they facebook messaged me with a you tube video that also did not help our problem. The board was missing several screws and the directions were awful. The red light comes on and does not allow the wheels to spin. I also would not recommend this company with the Christmas season approaching BEWARE!
We purchased through zippyboard and glide craft makes the zippy board. There is no one to get in touch with at zippy board... after several attempts they facebook messaged me with a you tube video that also did not help our problem. The board was missing several screws and the directions were awful. The red light comes on and does not allow the wheels to spin. I also would not recommend this company with the Christmas season approaching BEWARE!
I bought one of their hoverboards in the middle of June 2016. I received it on time but shortly after I started using it, it broke! I used the proper care from the manual but nothing works on it any more. The battery life is only 10 to 30 minutes, it can barely hold a charge at all, it breaks down and sends you flying off the front when it dies, and can barely hold my weight which is 100 pounds. This company has the worst customer service that I have ever experienced when ordering online. Do not buy from this company it's a big scam, you will regret it in the end.
Can't get a hold of anyone and they don't return calls. They said delivery would be 2 business days it's going to be 10 or more. Do not use Glidecraft. Find somewhere that they actually have customer service. Son will not be receiving his hovercraft even though I ordered plenty of time in advance. Bummer experience
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
I couldn't believe how amazing the quality was for their price. I bought my son a swag one for 400$ and a Glidecraft for my daughter the following week, The Glidecraft one not only had a better price, it looked better and it also rode better!
We are glad you love the product!
This site is HORRIBLE! I placed an order on Dec 15,2016, they email back 5 days later saying the hoverboards we purchased are back ordered! I cannot reach anyone, I have been calling for days, many times a day leaving many messages. I have emailed countless times, no response at all! I doubt i'all be getting my money back! $600 Inpaid for two hoverboards! I am so sorry i trusted these people!
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
I tried multiple times to reach this company in regards to my order. I should have received my order by now but nothing yet. You cannot get in touch with anyone in customer service only a voicemail. I've sent emails after emails and no one reached out to me yet. They have my $220 and now my child will not have his hover board for Christmas. Please people do not shop with this company.
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
Slow customer service response if any its been almost 3 weeks no response yet. No phone calls, emails or letters mailed it regards to the board i ordered for my kids. But as soon as i ordered it they took the money right out of my bank. Two more days without a response and i will have no other choice but to get my bank to refunds the money and switch to a new banking branch.
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
Our hoverboard stopped working after less than a month of useage. It had 8 inch wheels. The hoverboard Glidecraft sent as a replacement (because the original couldn't be fixed) has 6.5 inch wheels and was obviously well used based on the scratches and dents it has. Sent them an email to figure out why we were sent a replacement hoverboard with 6.5 inch wheels and not 8. No reply ---and that email was on an email thread that they had been replying to for 4 weeks. Yes--it took over 4 weeks to get the inferior replacement hoverboard. I will never do business with this company or recommend them to any one.
I have order 2 hover boards for my kids for Christmas and haven't receive anything yet i try calling and they voicemail pick up statimg they will get back with you 1-2 business days and I email day after day and it went from payment accepted to order processing. And I still email and get no reply back horrible cause now the have my money and my kids don't have anything for Christmas and this was all they wanted.
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
Took my money for 2 pairs of shoes and I have received nothing! Have called and emailed with no response. Do not order from this company
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
I ordered a hover board on 12-13-16. I have sent numerous emails and left many vm. You can't talk to a live person. I just want an update because now my son won't have his Christmas present. Don't order from them.
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
Their hoverboard is a piece of crap. I've followed all the recalibration instructions. They refer you to utube because they can't even give instructions appropriately on their own site. Returning the board and buying from someone else.
Hello,
We do apologize you had any issues. The reason we refer clients to the Youtube video is for the client to visually see how to recalibrate the hoverboard as opposed to just reading how to do it. We feel this helps more. Again we do apologize for any inconvenience you had.
This company has the absolute worst customer service I have ever experienced. I purchased a hover board with my husbands credit card and then had it shipped to our house but used my name as the shipper. They called to verify in which my husband had to get on the phone and tell them it was an authorized purchase. Then a week later I received an email stating our order had been cancelled has they have tried to reach out to us and have not been able to contact us. However, they have not refunded our money! I tried to call back and continued to get an answering machine and was told I would receive a callback in 1 - 2 days. I have heard nothing. I leave a message daily in hopes someone will try to help me resolve this. I bought this on a Black Friday sale and now will have to pay double to go with a different brand... but at this point I will never support this company and the extra money spent will be worth it!
Hello there,
We do apologize for any frustration or inconvenience you may have experienced. We put orders on verification to minimize transactions that could be fraudulent. It is an extra step we take to help ensure transactions are valid.
All orders that were canceled were refunded back to the card that was used for the purchase.
I ordered the board 12/16 7:30am. 12/19 the money officially fully cleared my account. 12/20,1:30p. M, my order switched to back ordered. No clue given to when I will receive the item. I contacted via email, chat, and voicemails since 12/20.12/23 and still no response. Biggest mistake ever. I will never order from this company and will make sure everyone knows. Between the false advertising of the sale that ends and restarts everyday and the taking of orders they know they cannot fulfill, this company is nothing but a fraud. And fraud is illegal my friends.
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
I wish I had my money back if I lived in Jersey I would probably throw a rock
We do apologize for any inconvenience and frustration you may have experienced.
I would mark 0 but there isn't one
We do apologize for any inconvenience and frustration you may have experienced.
Do NOT ORDER FROM THIS COMPANY! THEY ARE A SCAM! MY DAUGHTER HAS WANTED A HOVERBOARD SINCE LAST YEAR. HER DAD WAS TRYING TO SURPRISE HER WITH ONE THIS CHRISTMAS AND THEY STOLE HIS MONEY AND NEVER RETURNED ANY PHONE CALLS. OUR DAUGHTER IS HIGHLY DISAPPOINTED! DO NOT ORDER!
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
I advice no one I MEAN NO TO BUT $#*! FROM THESE COWARDS... My son didn't receive his hover board for Christmas which stated it will be here in 6-8 days. I have been calling these cowards leaving voice mails and emails with no response. MY ITEM been saying processing since the December 14th. I gets a email saying they don't have any more white ones on Monday witch is like 12 $#*!ing days later. I work to hard for my money to be giving it away. I had to call my bank to dispute they $#*!. EVERYONE PLEASE EXCUSE MY LANGUAGE BUT I'M MAD $#*! HELL... PLEASE STAY AWAY FROM THIS COMPANY VERY UNPROFESSIONAL
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
Ordered a hoverboard dec 15
Got an email on dec 20 that it was backordered. 5 days later! They will not return emails and their phone system goes straight to voicemail. Terrible company with terrible customer service! DO NOT ORDER FROM THEM THEY WILL TAKE YOUR MONEY AND NOT SEND YOUR ORDER
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
I have experienced the worst customer experience of my life when I made a purchase from Glidecraft.com. I madeva purchase on Dec 14th for an item that was guaranteed to be shipped in time for Christmas. On Dec 16th my order finally went into processing and the funds were withdrawn from my account. By Dec 19th the status of my order has not changed. I became slightly concerned and referred to their webpage for contact info. Unfortunately it's impossible to reach them by phone. You are almost immediately prompted to leave a voicemail with hopes of someone reaching back out to you within 12-24 hours. I emailed this company multiple times to no avail. I then decided to check out their facebook page where I found a large amount of people experiencing the same problems as myself. Some commented that they could only reach someone through Facebook message on their page. I reached out through Facebook message myself and finally received a response that someone would get back to me. This was Dec 22nd. I received a call a few hours later. The woman's response was that were much busier than anticipated and that my original board had been out of stock but they have other color options in stock. Now remember my order was placed on the 14th processed on the 16th and I was not contacted until the 22nd after many desperate attempts to reach them. Now your telling me it's out of stock?! Anyway they promise they could ship the Hoverboard that day and it would absolutely reach me by Dec 24th. Sounds good but was not the case. They simply created a shipping label. The fedex shipping status still has not changed since Dec 22nd. Today is the 27th. The item has not been picked up or even have an expected delivery date. I am beyond furious. This is out of control and morally and legally wrong. So many upset parents who never received their children's "biggest" or "only" gift. I have referred to my banks fraud dept to dispute the charge. I have also contacted the N. J. BBB as well as filed a report with the A. G. in my home state of MA. As they will not return my calls or emails and have blocked me from messaging them through Facebook. Buyers beware. Do some research. Check out their Facebook page. Do not put purchase
We do apologize for any inconvenience and frustration you may have experienced. Any orders that were canceled were refunded back to the card used to make the purchase. This was during the holiday season which there was a high volume of calls and emails. Again we do apologize, we are a customer service based company it is not our practice to have any delay in responses.
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Glidecraft was founded to create the world leader in self balancing smart skateboards. Born to revolutionize hands free transportation.
Hello,
We do apologize for any frustration or inconvenience you may have experienced. We do not make Zippyboards nor do we run the Zippyboard site. If there was any delay in response, again we do apologize. We hope all concerns were corrected for you.