Glowpower.ie

I recently swtiched energy supppliers from Electric Ireland to Glowpower, a new entry iinto the energy supply market in Ireland (Australian Company). A decision I have seriously regretted ever since. Since I have signed up, every single bill I have received has been wildly innacurate despite having supplied meter readings. On one occassion, they were trying to charge me almost €1000 where my average monthly bill is about €80.00. I contacted 4 different people in the company over a 3 week period before it was resolved. Each time I explained in detail the issue. Each time I was told it would be resolved. On 3 occassions they did not resolve it and sent me the same €1000 bill again. Only after I requested a complaint number and threatened to escalate to the regulator was I able to get it resolved. I made this request twice before a manager contacted me. I was still not issued with a complaint number. I contacted the regulator to request advice as the company were not following their own procedures and would not issue me with a complaint number. All they did was tell me what the procedurte was which I was aware of. I clearly asked for advice on what to do when the company were refusing to follow their own procedures. So the staff member in the Regulators office did not either read my email correctly or misunderstood it. With all that said. It is not worth all the agro. I just have to double check my bills each month and continue to correct them. My advice is to stay away and stick to the established providers. Less likely to have issues and more likely to find it easier to resolve issues. Update April 2021 (End of 12 month contract) Having now come to the end of my time with Glowpower, I have decided to switch providers. The reasons are simple. While I did not experience any more overcharging, I did get seriously underestimated bills which can be just as bad as you can get hit with a massive bill when your not expecting it. I continued to submit my meter readings every month to keep on top of this as I did not trust them. The lack of trust and 2 price increases over the 12 months which means they are no longer competitive leaves with no other choice.