Glow Source

My order was supposed to ship within 24 hours. Two weeks later, there still was no response to my phone calls, chat online, or emails. Contacted the BBB and found they are out of business but still accepting orders and taking the money. Rotten individuals!

I ordered purple smoke cannons for a gender reveal they were great! Very satisfied! Allot of smoke and very vibrant! Thank you for the fast shipping!

I placed an order on Feb.1st. I will.never get it. Their mailbox is full, there is nobody handling any customer service. They need zero stars.

Product arrived on time and functioned as expected. On third use, an end cap flew off and could not be found. Attempted three different routes to contact customer service. One method claimed it would take up to 30 minutes for a response, yet no response ever came. Another method claimed 24-48 business hours, yet no response was provided even weeks later. The third method did not produce a response, though did not provide any false claims of expected response time.
Overall, it would have been a decent experience if Glowsource support existed. But since there is none, then one should expect absolutely no assistance when there is an issue with a product.

I ordered some glow sticks over three weeks ago but the status of my order remains „Awaits Fulfilment". I tried to contact them via email and phone but they don't respond. Their voicemail is full, so you cannot leave a message. Their email and text messages seem to be generated automatically. I informed my credit card company that this is a fraud.

Cannot WAIT to use this at our gigs! I designed decals to apply to it with our band's logo on one side and a "TIPS" phrase on the opposite side. It looks GREAT! Hope this brings us A LOT of TIPS! :)

I didn't get my order and there is no link to make contact. I hope glow source gets this note and contacts me.

I ordered two pairs of hunting camo boots back in beginning of January! I got one email saying sorry for late production you'll receive order confirmation when shipped. Well they took my money I still haven't heard anything and it it won't let me send emails. It sends them back! I'm irate!

Everything worked when we checked it all out. Unfortunately, there were no instructions included. We are taking our whole order to a family reunion, so we'll make sure that all parts are covered in bubble-wrap. I think the adults will fight with the kids over the lighted airplanes. The box arrived really smashed in, but even though no type of packing material was used, everything was in good condition. If the weather is good and it doesn't rain, we should have a lot of fun with the airplanes and badminton set when the sun goes down.

This must be the worst business I have ever had the displeasure dealing with. If I could give them a negative star rating I would. I order and paid for a product a few months back only to be told that the item is out of stock. Warning signs already! Typical online scam business. They dragged their feet in tyring to pay me back, sending me down dead end after dead end. Lies, lies and more lies - never following up with me and eventually blocking my phone so not to contact them. Little do they know Im not stopping until the right thing is done. I have their name, contact number, contact email and physical address. AVOID AT ALL COSTS!

I ordered a pair of hunting muck boots a couple of month's ago 12/11/21 order placed they said I would get an email/ tracking number when they shipped so I waited then started emailing them. Said that they were very sorry to give them more time the order are being completed waited a little bit longer emailed them sorry yet again our warehouse got hit by a tornado there trying to get it back up and going blah blah blah needless to say I never got an email or the $60 pair of boots they charged me for and then just up and disappeared.

I ordered 19.5" green glow sticks and received 17.5", They did arrive quickly but I could have gotten the smaller ones thru Amazon next day

BEWARE! And don't order from this site unless you want to get ripped off. My receipt says they ship 24 hours after the order is received. I placed an order over 3 weeks ago and have tried contacting the company numerous times via voicemail, text, and chat. After leaving 7 messages someone finally texted me a week later with an excuse that they had a quality issue but would get my order in the mail immediately, the very next day. That was a week ago. When I reached out to inquire about the tracking number or delivery date <SURPRISE!>, no one will return my messages. I could have ordered from a different shop and received my stuff by now. Not only will my party not have the decorations I ordered, now I have to go through my credit card company and submit a fraudulent charge claim to get my money back. Customer service is non-existant. NOT WORTH IT. Save yourself a headache and shop somewhere else. They pretend they can't take your call or answer your message because THEY ARE SO BUSY HELPING OTHER CUSTOMERS...hAHAHA! How many people really buy glow stuff, ever? First time in my life and I still have yet to purchase anything successfully. If this is how they do business like this I can't imagine they have ANY customers. I'm starting to doubt if it is even a real company.

I ordered a pair of hunting boots back on December 27 of last year I still have not received a confirmation number nor any kind of response back from them. They took the money out of my bank account and I still do not have my boots as of January 20,2022. Not very happy

Not only great product, but quick shipping, and great price. Very happy with this order, we are using it for a school fun run, can not wait to blast them off.

This company will not allow you to put a valid review on their site. It claims the email is invalid even though it says email is ok and it is a valid email address. This is how they are able to only accept any fake "good" reviews that are probably all old reviews! I have proof too. I placed an order for about $80 which was pricey but I was excited to get these specific items I can't find for the kids and us for the trip. Got order confirmation and THATS IT! They took the money and never replied to any of my numerous emails, phone calls, and even the text reply to their automatic text they sent. They never sent tracking info nor the products. They literally took my money and just chose to not send me anything and completely ignore my requests! I found many similar reviews like this AFTER as well! Do NOT waste your time or money. Sad because I had purchased from them years ago and while I got some items that were broken, they did make it right fairly quickly so I felt comfortable purchasing again….big mistake! NEVER AGAIN. DO NOT BUY! Had to contact my credit card company to dispute the charge! How they have good reviews? Clearly lies and filtered. Paid for good reviews! Lies lies lies….

My client ordered LED trinkets in late Sept 2023 from https://glowsource.com/. The order never showed, and Glowsource never responded to her inquiry. I called/texted multiple times 10-4-23 to follow up. No repose to the text and "mailbox is full" at the end of their message. Also the "Shooper Approved," rating seems to also be a scam.

I ordered 6 light sabers from glowsource. They took a very long time to arrive. 2 of the 6 were broken upon arrival. 1 saber did not light up at all and 1 did not make noise. I sent several emails with no response back. I called customer service several times and eventually got a human on the phone. This person told me they would sent 2 new sabers immediately and that I should "Throw out" the other sabers.
No sabers arrived after that. No one will answer my calls. No one will answer my emails.

This company will take your money and give you bad products. They will not correct any errors. You are at risk of throwing money away by working with this company.

DO NOT PURCHASE FROM GLOWSOURCE!

I orderd a large order of hats on September 16. I sent multiple emails and called multiple time and the man didn't help me at all. All he gave were excuses. I am very disappointed. And I tried calling and now Im not getting a response.

I received our order for Blinkie Hats, spider rings, face masks, and blinkie earrings. 6 pairs of earrings out of the 10 pairs I ordered do not work. I am not sure how to file a claim. I appreciate the feedback request.

Bye for now,

Susan

It comes at a great discount than the other websites that rather make you pay 200 dollars for something you might not use again.

Although my order shipped quickly, it's missing 5 items. I've tried emailing and calling with no response. This site came highly recommended but has proven only to be a disappointment.

I ordered blinking hats for an event and 3 days before they sent instead a baby hat. I emailed them why this was happening and they said they would resend the hats. The day of the event I asked where this order was, and they said that they could never get a seller. Instead of telling the truth, they lied to me and caused an incredible amount of stress because of their lack of ethics. Please do not shop from this site.