GLS

It's quite simple, my package was stolen!

The carrier came to my house, tried to call but I could not answer, then I received a message saying the package was delivered. I called him and he told me that it was put on my letter box. A package containing 3 big items could never be put in my small mailbox. Obviously I want home a few hours later and nothing in my mailbox (as expected), not near my mailbox, nowhere to be found! I try my best now never to use them, you should do the same! I contacted the e-commerce website, and they are still investigating 20 days later!

Paid for an item 2/12 on eBay, item shipped 2/14 after inquiring. GLS tracking showed 2/15 delivery, then rescheduled for 2/16. End of day I contacted them and they stated they didn't have the item but expecting to deliver by the 19th. After no updates, I contacted both GLS and eBay seller again and they updated their website for 2/20 delivery.

Please ask the seller who they use for delivery before purchasing if you want to avoid headache from frustrations.

Horrible company, let you wait the whole day on a package thats not coming. I hate this company and will never order here again. Please nobody order here i strongly advise to choose any other company than GLS.!

OK I love their customer service like the best service I've had in a long time I think the guy's name was Norman He was a very nice Guy he went above and beyond to help me. He was very knowledgeable. There should be more like him. However as for the drivers that deliver my package they sucked plain $#*! They couldn't get the delivery time rightThat was very frustrating but with the help of think his name was Norman or Roman really made it a lot easier.

I ordered something in ebay. Ebay use the GLS. Per tracking it will be deliver today. I called and said it will be deliver before 5 pm. After 5pm no package yet. Again i called and said 8 pm. I was frustrated, i waited the whole day. Everytime i called " yes it will be deliver today. Past 9pm still nothing. The. Tracking change. Now it will bw deliiver the next day. Worst company. Beware don t use this carrier. NIGHTMARE!

Service déplorable. Déspose systématiquement les colis en point relais sans aucune tentative de livraison et sans même essayer de joindre le client (qui avait pris une journée de congé exprès pour être à son domicile à chaque fois et qui avait payé un supplément pour être livré à domicile au lieu d'un point relais). Aucune réponse du service client. Point relais à l'autre bout de la ville, sans aucune possibilité de parking... Pitoyable...

I have gotten the worst customer service from GLS in my entire life time. The driver would not deliver as we have a security gate. I contacted Customer Service after first non delivery and gave them the gate code. A second delivery attempt was made after I gave my gate code, the driver again did not try to contact me via intercom or use the gate code. I chatted with Customer Service after second non delivery and included my phone number so driver could call me. The driver tried the next day after all my contacts with Customer Service and still would not deliver my package because of gate. I live in a 180 home development and have received literally thousands of items over twenty years from dozens of carriers without a problem. GLS returned my package without informing me. I did not receive any notice that they were delivering my package which required a signature and made me stay at home 3 consecutive days. And still did not deliver. I would give 0 if possible.

Every package I get that are delivered by these douche nozzles always ends up super late. How in the $#*! sakes are they saying they exceed 97%

I think this has to be the WORST shipping company ive ever experienced. First, they dont provide a time frame so you dont know when to be home in order to sign. Second, they are always delayed so if they give you an est delivery date dont be surprised if it shows up a week later. Third, you would have an easier time getting a hold of the president before you get a hold of an agent to speak to. They are un responsive and unprofessional. I feel bad for all the companies that use GSl as their way of sending packages out.

Wish I Could Give Them A Zero.
I ordered from eBay. The pkg's was delivered on Sunday. 3/3/24. Didn't ring door bell nor knock. A neighbor had to tell me I had a pkg(s). Their just as bad as FedEx n UPS n USPS!
I tried calling the company. Their not open on Sundays. It was a car that delivered my items. The neighbor saw the driver. I didn't. The same thing happen on a Saturday. N it was raining. Just dropped my PKG(s) on a wet porch I dislike this delivery service.
PLS DONT LET THEM DELIVER TO ME AGAIN.

Servizio schifosissimo, nn so se dormono o cosa fanno, ma quando un corriere deve mentire per mancata consegna, o nn aveva voglia o chi sa se sono tutti al gardaland che giocano, è grave! Putroppo questi nn hanno capito come gira il mondo. E in piû sono adesso da 2 settimane che aspetto la consegna.
Il problema è che gia da anni fanno cosi!
Ragazzi chiudete ditta che fate un favore al umanitá!

WORST EXPERIENCE EVER! Two packages were supposidly delivered on 2 different nights after 10 PM NOT

Terrible shipping service. Promises 1 day but takes 2. Tracking info is less detailed than UPS, Fedex, USPS. Unreliable and not worth the money. Avoid at all costs.

In the business of stealing people's property and claiming it has been delivered. Never use a seller who use this company. You have been warnef

Still waiting for my package that is 40 miles away. They literally lied and said the road was closed…TWICE. I even contacted the dispatch and told them it was a lie and gave my number for issues. Still no delivery. I have never heard of this company before this experience, and I never wanna hear about them again. I only gave a 1 rating since it wouldn't let me do a ZERO. Joke of a company

The worst customer service I've ever received is provided by GLS. Even though I contacted GLS's customer service multiple times and they requested my email or phone number, I didn't receive my parcel for a whole week after Zara informed me that it had been sent to shipping. Their website also appears to be untrustworthy and cheap. I don't understand why such a large corporation as Zara choose this business as a shipping partner.

Every time my package looks terrible if I even get one. Saw with my own eyes delivery man dropping boxes and doesn't even care.

After specific instructions on my package delivery. They continued to ignore it 3 times. They didn't call or have front office accept package. They said locked gate or security. There's no locked gate nor security. Now I have to ask to hold package drive 40 mins one way...out my way to get a package I've been waiting on for a week. And cancel prior appointments just to stay and wait for them. And get email not deliverable. It's their depot on Stockton California.

Delivered my package after saying the would hold for pick up at an address that was not mine.
Absolutely unacceptable.

Unhelpful.
Liars.
Rude.

Along with completely ignoring the delivery time change request, these imbeciles delivered to an address in the dead middle of the night to a house that was undergoing a termite treatment...like hello? There's clearly no one there to get the package you idiots why would you even bother? They also just threw it right next to the trashcans which was a fun touch.

There's no communication. Apparently I missed a package when I was home yesterday, I call last night to see if I can pick up my package from the facility an hour from me. They said yes so this morning I'm half there when I get a call saying your package is out for delivery? I wait a few hours just to get an email saying incorrect address/ no one home when I was home the entire time and they apparently came here the day before. Do not waste your time with these idiots they will stress you out for absolutely no reason.

Extremely poor service (GLS Hungary)/ customer service.
They were not able to deliver my package to the pick up point (where i originally ordered it) then I was informed that the wrapping got damaged. Due to these issues they said they must hand over the box by home delivery, in person. As I have limited availability I asked for a delivery at a specific timeframe -their customer service representative said it is not possible and they cannot make exception, I have to be available all day on the agreed date. As it is not my fault that they damaged the package and also that they couldnt deliver by the primary method I find this response from the customer service unacceptable.

I needed to send the package from Slovakia to Italy. Because of the public holidays in slovakia I was very nervous if the package arrives on time. Using the tracking I could see that the package arrived really the lowest level delivery time within EU 3 zones as declared. From my point of view - very good job.