gO-Optic

Ordered sunglasses that never came and was overcharged - invoice stated a discount when indeed it was an additional charge added over a week later that went unnoticed - I paid 40 extra for fast delivery 3-5 business days to have them never show up (it's been almost a month) I had left multiple messages with no call back and little time to deal with it until now - lesson learned - hopefully the negative reviews and experiences can help others.

Don't waste your time or money! My daughter paid for glasses with a blue light filter on them. Upon receiving them, we could tell her glasses did not have this feature. Talked To go optic, They insisted they did. Took it to three different optometrists That in fact confirmed that it DID NOT contain the blue light filter. Sent Go Optic documentation and they still denied the claim for a refund, or even to fix them! So much for customer satisfaction. The worst customer service ever.

Dishonest, very poor-quality product, and the very worst company to deal with. All they know how to to is lie to consumers and not honor warranties. They are truly a pathetic company. Be very aware before you ever think of buying anything from them. If I could give them a ZERO i would. In the meantime I am letting my credit card company battle it out with this unprofessional organization of which they have NONE.

This is very much a total scam business, don't buy from them unless you want a big headache and loss of money

I order sunglasses beginning of July and I request fast shipping in 2 days. I receive email confirming my order and nothing… waiting and waiting. I email them to complain and I got an email back saying my item is out of stock and they will ship as soon as they get for the manufacture. I request a refund of shipping because it was already almost a month later. And no response. 2 weeks later I send them an email and they said is still out of stock. I request for full refund. They want to charge me restocking fee. What? They don't I even gave the item! This is ridiculous.

Go-Optic's website makes it seem like an easy transaction to return an item within 30 days. However, it's not until you click on a couple links you find that your return "may" be subject to a restocking fee, which is hidden deep within the "CANCELLATION POLICY". I bought 2 frames that did not fit my face and requested a return authorization for them within a week. I returned everything in the same condition as I had received them and, in my refund, I discovered I was charged a $12.89 restocking fee for each frame. Had this information been visible upfront, along with all the stated benefits of ordering from Go-Optic's, I would not have ordered them. Going forward, there are several other reputable eyeglass companies and I will look elsewhere for satisfactory service.

The seller never shipped my frames, eventhough I paid for expedited shipping. There was no tracking info and they refused to send another pair. They do not answer their customer service number so I had to call the sales extension.

Not worth the effort. I ordered a pair of glass frames which I didn't like and returned them for another pair, paying my postage (which is reasonable). I ordered a second pair that were on backorder for two months and finally cancelled my order. As a result I was charged a 15% restocking fee for my first returned frame. I tried to add my order confirmation but you do not accept pdf files.

Horrible. Had glasses for under a year still under warranty with a manufacture defect- they would still only give me 35% off dispute the warranty.
You will never get with someone on the phone unless you call at as soon as the open up despite it being open"24-7"
Horrible over all, dont give them you're money.

I ordered my glasses on 9/28/21 and was notified after 2 days the frame was on backorder and would be in stock on 10/19/21. No problem, right? Wrong. I used the Klarna App to fund my purchase, but by the time Go-Optic decided to try to process the payment, the Klarna card had expired as they only last a few weeks from the time of creation and will then be considered "void." Well, I didn't hear from Go-Optic until 10/26/21, at which time I was told my order had been canceled due to an "Invalid Payment." Bull. The order was canceled because they have shoddy customer service and do not follow through on claims of stock arrival dates. If you're going to claim you are "The Online Optical Superstore," do not run your business like a back-room 2 person operation. Poor business practices when it comes to customer service. Overall grade? D-

It's been over 4 months since i first placed. It came at first and to no avail they shipped the wrong item. I returned it and they claimed they shipped to my po box and it was never. So they've been stringing me along now for almost 8 week going back and forth telling me it was at the post office and i kept telling that it wasn't. And now they're telling me to wait another 4-6 weeks while they file a claim with the shipper. That's missed up. The customers service is really bad no one answers the phone. Stay away from online go optic.

I spent over $400 on a pair of eye glasses on December 7 and I still do not have them as of today December 22. I contacted CS on December 10 only to be told the glasses were still processing. I was then told if I wanted to cancel the order I would be charged a fee. This company is a complete SCAM. I would advise everyone to contact BBB.org and file a complaint. Their deceitful tactic are wrong and ILLEGAL!

Do not use www.go-optic.com. I purchased about the most expensive pair of glasses with what I expected to be high end Zeiss lenses. When the glasses eventually arrived, both lenses had out of focus blur areas. Looking side to side, image would be in focus, go out of focus, and then back into focus. Returning the glasses to go-optic, they of course saw no issues and argued only my optometrist can tell go-optic that the lenses are defective…? I've the same prescription already in a pair of safety glasses with no issue. Then, they kept the glasses instead of returning them! Not that they were of any value to me, it still is effectively theft.

Ordered frames but never received on back order - no refund - want restocking fee. Cannot talk to anyone. - online chat never works. Believe company is operated out of another country not in US.

Glades arrived early and perfect. Best prices available. You want be sorry you bought from them. Huge selection of frames.

How can this company still be in business. I've honestly seen garage sales that are more professional, and more organized. Thank god for lawyers.

I ordered 3 pair of glasses; the pricing was reasonable. I was charged for all 3 only to find out 1 was not in stock; it took over a week for a partial refund. Shipping was very slow (2 weeks). I received both pair and took them to Target Optical for lenses. The technician said both pair seemed smaller than advertised and recommended I send them back for a refund. I sent them back only to be charged $50 for shipping and a restock fee. Customer service reps contradicted each other. I wrote a letter to the company and received no response. Save your money and buy elsewhere

114$ pair of sunglasses arrived crooked and with lots of small scratches on them. Cleansing needle was also missing inside the sunglasses case. They don't admit the product was sent this way, they don't take responsibility, they don't apologize. In conversation with them, they insist that the opposite is true, which leaves you no choice but to insist getting your money back.
After all this trouble, the shipping costs you spent to return the defective product, and the time spent on this issue, they shamefully charge you for the amount of 15% of your total purchase (And ignore the fact you paid shipping costs to return the defective product back to them). Disgrace.
As soon as I saw that PayPal do not cooperate with them, I knew something is strange about it. Not wisely, I made the purchase anyway, and I very much regret it. PayPal would not let such an unfair thing happen and I would have gotten all my money back without a doubt.
The appearance of the site looks reliable and professional enough but do not let it fool you! This company is unreliable and will take your money unjustly. Beware and stay away!

They did a half-$#*! job packaging a pair of frames I ordered which allowed the product move around easily inside the box. The handling process rendered the temple arms of the frames to be more loose than they should be and I am sure is was because of the poor packaging these losers did. This is a horrible business that has no care or regard for the proper packaging of the items they sell.

I created an order - buying glasses from their website.
I waited several days for them to check my bank card so that I could pay.
A few days later they canceled my order due to a lack of goods
And I'm still waiting for the unblocking of the checksum on my card

I contacted the company about a pair of regular sunglasses, not prescription. When I received them they were used, they were distorted, they were not NEW sunglasses. I returned them and they charge me a 15% restocking fee. I have contacted them on numerous occasions... BUYER BEWARE... you were WARNED!

I ordered frames from this shop. Three other stores stated they had these frames but this store had the best price. I waited for two weeks for a shipping information on my frames. I finally went on their site and found out they canceled my order. No email or text. They just left me hanging. I spoke to customer service and it seems they order your frames from the manufacturer and don't actually have any stock on hand.
They just left me hanging. By that time the other sites had sold out of my frames, so I am out of luck.

It took them 5 days to get my frame order processed and shipped. Unacceptable. It is taking twice as long for them to get it in the mail than the shipping time.