• Go-Parts

2018 CUSTOMER CHOICE AWARD

Go-Parts

Overview

Go-Parts has a rating of 4.43 stars from 394 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery, and timely manner. Go-Parts ranks 24th among Auto Parts sites.

  • Service
    52

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 92.2%
Positive
212
Neutral
11
Negative
7

Instant Feedback

685 reviews

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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Go-Parts?
Top Positive Review

“Tail light replacement”

Carlos P.
1/28/24

All went well no problems and the tail light arrived in good condition. I have two suggestions 1) I wish you would have sent me an email or a text message or something to let me know the product was on its way. 2) The delivery guy left the package outside the fence where anybody could have grabbed the box, I don't know if you have control over that particular problem but just a suggestion. Overall I'm very satisfied.

Top Critical Review

“I was filling out my purchase and it just fully sent...”

Lindsay K.
4/13/24

I was filling out my purchase and it just fully sent through. I didn't get to select any insurance on shipping etc...

Reviews (394)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34)
Thumbnail of user carlosp433
2 reviews
1 helpful vote
January 28th, 2024
Verified purchase

All went well no problems and the tail light arrived in good condition. I have two suggestions 1) I wish you would have sent me an email or a text message or something to let me know the product was on its way. 2) The delivery guy left the package outside the fence where anybody could have grabbed the box, I don't know if you have control over that particular problem but just a suggestion. Overall I'm very satisfied.

Reason I chose this business:

I've bought parts from Go-Parts before I'm a returning customer.

Thumbnail of user johnd9207
1 review
0 helpful votes
April 13th, 2024
Verified purchase

Good customer service but shipping needs some work as my item came in very damaged, but got refunded full amount which I applaud them for!

Good quick responses

Service
Thumbnail of user chesteru1
1 review
1 helpful vote
February 2nd, 2024
Verified purchase

Great job! Parts arrived faster than I expected considering I'm in Canada. Side mirror cam in perfect condition. Email correspondence was quick and effective.

Fast email response.

Service
Thumbnail of user johns13913
2 reviews
1 helpful vote
February 17th, 2024
Verified purchase

Needed a couple taillights. Found them incredibly easily. Great price. Showed up 3 days earlier than I thought they would. They just get things done

Thumbnail of user martiew9
2 reviews
1 helpful vote
March 31st, 2024
Verified purchase

Smooth sailing with this order and the perfect part for exactly! Love this service! Will definitely use again.

Reason I chose this business:

The right part at the right price far below anyone else's prices.

Thumbnail of user delyonnem
1 review
0 helpful votes
January 6th, 2024
Verified purchase

The response time was quick. I had no problems getting my return. It took about 2 days because of my bank.

Reason I chose this business:

Go parts popped up on google when I searched for a part.

Thumbnail of user oleksandrs42
1 review
0 helpful votes
April 5th, 2024
Verified purchase

Everything that I ordered came well packed. I did not receive confirmation of shipment, I wrote to them, they answered me immediately and reset the delivery number

Service
Thumbnail of user davidl6475
1 review
0 helpful votes
January 11th, 2024
Verified purchase

Great Price, Easy Check out. Hopefully the rest of the process is as good. Thank You!

Reason I chose this business:

Price and apparently the correct part number as well

Thumbnail of user danielles1419
1 review
1 helpful vote
March 30th, 2024
Verified purchase

I ordered a part that an insurance co. Had located with you and ordered it. It ened up being the wrong part no any fault of Go-Parts.com, but when I put in my return request I got a response super quick with my RMA and return shipping label. If ever need anything from Go-Parts.com again I will for sure use you all!

Reason I chose this business:

Insurance Co. Located a part at Go-Parts.com

Thumbnail of user kristinat163
1 review
1 helpful vote
February 9th, 2024
Verified purchase

Bought a side door mirror with a camera for my Honda Civic and it fit amazingly. At first, I was skeptical because I wasn't sure if it was a good match even though my model was listed but once I received it and assembled everything it looks great! It was a very smooth transition from searching to checking out!

Reason I chose this business:

I was recommended by a friend who had also bought from the site. It was also the best price compared to most sites. It's definitely the mid-range of things. Not too expensive that breaks the bank but not too cheap where its sketchy if it will even work.

Thumbnail of user tiar115
1 review
1 helpful vote
March 29th, 2024
Verified purchase

Very easy to navigate the website. Even with shipping it was still the cheapest I found. The correct part arrived and it was on time.

Reason I chose this business:

Even with shipping it was the cheapest I found.

Service
Thumbnail of user anthonyw1772
1 review
1 helpful vote
January 26th, 2024
Verified purchase

Not ok. Said part is broke but put sale back up.also never told me about it knowing I need it.

Thumbnail of user adrielq1
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Parts came fast and worked well enough for my car and so far it's been good.

Thumbnail of user carmenb529
1 review
1 helpful vote
March 22nd, 2024
Verified purchase

Part was delivered quickly. Well packaged. It seems sturdy and is working well thus far.

Reason I chose this business:

Internet search

Thumbnail of user vicc85
1 review
1 helpful vote
January 10th, 2024
Verified purchase

Great experience from the use of the website to arrival of ordered parts! Excellent price too!

Reason I chose this business:

Price, Quality, and I have used them before!

Thumbnail of user maxwellc67
1 review
1 helpful vote
March 23rd, 2024
Verified purchase

Saved money, reliable service, and I received the part days ahead from when I expected to. Ordered a side mirror for a Nissan Rogue and GoParts gave me a stress-free transaction

Thumbnail of user marquadriank
1 review
1 helpful vote
February 7th, 2024
Verified purchase

Wonderful. Would recommend to anyone. Service was wonderful and price was not too expensive.

Thumbnail of user terrancem138
2 reviews
2 helpful votes
March 10th, 2024
Verified purchase
• Updated review

Tried Go Part before, good replacement mirror, thought I'd try again. Mirror fit great, works great, love Go Part!

Reason I chose this business:

Used them before with good results. Recommend, good parts, good prices.

Tried Go Part before, good replacement mirror, thought...
February 25th, 2024
Verified site experience
• Previous review

Tried Go Part before, good replacement mirror, thought I'd try again.

Reason I chose this business:

Used them before with good results.

Thumbnail of user christinec2884
1 review
1 helpful vote
February 22nd, 2024
Verified purchase

Great experience. Awesome customer service and fast shipping

Superb

Reason I chose this business:

Cheapest for my part

Service
Thumbnail of user paymentm6
1 review
0 helpful votes
March 15th, 2024
Verified purchase

No issues with part. Worked perfectly and met my needs.

I received no communication after my purchase confirmation. Part just showed up a few days later.

Thumbnail of user dand1460
Dan D. – Go-Parts Rep

We are sorry if our message did not reach you, maybe it ended up in your spam folder.
If there is anything we can help you with please let us know. Have a great day!

Thumbnail of user mikem4838
1 review
1 helpful vote
April 1st, 2024
Verified purchase

Shipping was extremely fast. I needed a break pedal stop so my brake lights would cut off they sent the part and it fit perfect. Thanks

Thumbnail of user frankw1238
1 review
1 helpful vote
April 11th, 2024
Verified purchase

Received part in a timely manner. They responded to my emails when I had questions. Good experience.

They answered my emails in a timely manner. Very pleased.

Reason I chose this business:

They had the part I needed.

Service
Thumbnail of user travisk256
1 review
1 helpful vote
February 9th, 2024
Verified purchase

Part was shipped sooner than expected. Excellent service

Reason I chose this business:

This was the only place that offered the part I needed and could be shipped in a reasonable amount of time

Thumbnail of user tiaa64
1 review
1 helpful vote
March 4th, 2024
Verified purchase

Low price, fast ship, good part as expected. Thanks.

Fast response.

Service
Thumbnail of user ilans23
Ilan S.
1 review
0 helpful votes
April 1st, 2024
Verified purchase

I received the part. Have not tried it yet.
You should attach a tracking # and send an email once part is shipped.

Thumbnail of user dand43
Go P. – Go-Parts Rep

We are sorry if the email we sent with your tracking information did not reach you, Unfortunately sometimes those do go to Spam folders. Thank you for letting us know that your order arrived. Have a great day.

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From the business

Buy discount parts at Go-Parts. Our inventory includes OEM, CAPA-certified, and aftermarket parts. Best price guarantee.

Business History

For more than a decade, Go-Parts has worked diligently to provide high-quality replacement parts at the lowest possible prices. As our diverse team continues to grow not only in number, but also professionally and personally, we are committed to offering the highest level of customer care in the industry.

Ordering the right part is simple with Go-Parts, as our Year/Make/Model search tool, and additional Sub-Model specification ensures that you find the right part for your vehicle EVERY TIME!

Go-Parts is a proud retailer of CAPA certified products. All of our parts are backed by a manufacturer’s Limited Lifetime Warranty, so you can be certain that the part you order will perform just as it should.

Company Representative

Thumbnail of user dand43
Go P.
Typically responds within 3 days

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4.4
394 reviews
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