Goettl Air Conditioning & Plumbing

Do NOT use Goettl. They charged me $34,000 for a new roof AC & ductwork in June 2023. CA law requires HERS testing of ductwork - Goettl failed twice. Los Angeles requires LADBS inspection - Goettl failed and now wants me to allow them to do roof work that will void the warranty for my new roof, because they say the AC unit needs a guardrail installed on the roof. They also have not provided me with an itemized invoice, and they refuse to explain why they cannot send one.

My yard guys found a small crack in our sprinkler line. They dug it up and I called Goettl to replace 15" of PVC that was already exposed. See attached photos. The guys came out and filled the hole with water and the told me it would be $660 to replace les than two feet of PVC pipe!
I refused that outrageous amount for 30
Minutes of work
I have several broken vertebrae and couldn't do it myself
Don't call these guys for plumbing. They left me with a mess!

I called this company after the recent winter freeze caused a water leak under my driveway. They came out performed a little concrete chipping (1" around an existing hole). Replaced a six inch section of PVC pipe and added a 3/4 inch ball valve. Three hours max of labor. Price over $2,300. I called to speak to the supervisor William. I said brain surgeons don't get paid that much. The smart alec responded, that's why I quit med school...CUSTOMERS BEWARE

Tamara came to our house at the end of her long shift and cleared a clog in our dishwasher that had the kitchen flooded right before family coming for the holidays. We are very grateful to her. She deserves a big raise from Goettl!

After significant effort and time trying to replace our kitchen faucet hose, we decided to call an expert to help us. Not only were we surprised but also impressed to be able to speak to someone in the office on a Friday afternoon but also get a plumber to come out on Saturday. Billy Fernandez came in with a friendly smile, saw our dilemma and cheerfully replaced our kitchen faucet hose. Goettl Air Conditioning and Plumbing is on the top of my list when we have plumbing issues.

Met this company at the 2024 Las Vegas spring home show and they talked me into coming to my home to complete a "rejuvenation" of my HVAC unit. They were scheduled to come out on Tuesday, April 9th between 9 and 1. At 2:30 I received a call that they weren't going to be able to make it and ask to reschedule. We agreed on first thing Friday, April 12th between 8 and 9 so that I would be the first on their schedule. At 8:36 I received a text, NO CALL, stating that they were experiencing complications and had an influx of calls and that I would need to call their office to reschedule. I will never be using Goettl since this is obviously the way they treat their customers.

We notified Goettl, January 21,2023 to reseat the toilet. A young nice man came out,found a leak, and then charged us $518.00 and left. He stated that a rebuild company would finish the job. No toilet has been reset, a hole in the floor and a hole in the wall where the stool sat. We are a retired couple barely getting by.
Shame on Goettl

We would like to commend your staff in the job of changing out the heating and A/C ducts in our home. They were always busy and did their best to control the debris which could not be always controlled as the old ducts were removed.
When they completed the duct work Roy came in to patch the areas that had been cut out of the drywall. We were very pleased with his workmanship.
The whole crew was very professional and easy to work with.

I just had a new water heater installed. I can't begin to express how pleased I am. Goettl hires professional technicians that are thorough and well qualified. The two installers today were Kevin Moreno and Carlos Perez. True professionals that provided top quality work. I look forward to Goettl handling whatever plumbing needs I have in the future. Goettl understood the urgency of my request for a new water heater and boy did they deliver! Thanks for the wonderful service Goettl.

I belong to the Sadie club. Ordered my flood prevention inspection. Tony, the technician, did a good job. He flushed the WH, then called his manager who said I needed a new water heater, over $3000. Typical salesman who tries to get every penny he can. I had already been burned by Goettl for a new A/C, heating system, 18k. Passed on the WH, mine is working fine. Went to Lowe's, priced same WH, installation, $1200. Don't buy from Goettl, call Lowe's, much better pricing.

Great group of employees at Goettl San Diego. A call out to Oscar, Israel, Wilbur, Andres and Theo - everyone was helpful, efficient, polite and a pleasure to have working on our systems. Thank you guys!

I probably have left four reviews in my entire life and I am 61 years old. I feel compelled to leave a review because I don't want other people taken advantage of. I was getting quotes to replace my AC units. I have four AC units that needed to be replaced most companies (3) were bidding 27 to $31,000 range to replace all four units….they Goetti quoted me120,000.00 but discounted it to 86,210.00. That's crazy. I don't know what happened but somebody's on some serious drugs….

I've use them in the past so this time I signed up for a yearly made two different appointments one for plumbing one for HVAC sure enough as I was warned the HVAC one was canceled due to "a big emergency job "then a week later the plumbing job got canceled due to a big emergency job. Kind of ironic they always seem to have big emergency jobs and cancel. Better to go with Parker and Sons.

COMPLETELY UNRELIABLE.RESCHEDULE MULTIPLE TIMES FOR EVERY VISIT. REPAIR PRICES ARE THE HIGHEST IN THE VALLEY
U for choosing Goettl Air conditioning and plumbing. We are currently experiencing some complication and have had an influx of people without any AC at all. For this reason, we sincerely apologize but we do need to reschedule your appointment. Please call us *******211) at your earliest convenience and we will get you sch

Please avoid this company. The two guys who came to unclog my bathroom sink. 1 of them who did all the talking had a very bad attitude and after waiting 10 minutes for an estimate he wanted $326 to unclog the bathroom sink. 18 months ago I used this same company and they charged me $80 for unclogging the same bathroom sink. This guy tried to rip me off. Had to tell them both to get off my property. Also reporting them to BBB. If you want to get ripped off then go ahead and use them.

I made an appointment to get my air conditioner serviced over 2 months ago for August 1st. Today I get a call saying they are moving my appointment to the end of August. I pay them monthly for their service plan for what. I canceled my subscription and appointment. I'll never use them again for anything. Horrible customer service.

After installation of new rooftop Trane unit & new thermostat yesterday 8/7 everything stopped working in the middle of the night. Breakers did NOT trip, the issue is the new thermostat. We can't get the AC to turn on. The homeowner called several times this morning & was told a tech would come by to check the thermostat. Now@ 4:45pm, no tech no nothing & the internal temp is now showing 90 degrees & our dog is under stress now. We were told that dispatch sent the tech to an installation instead of coming here for a 5min or less job. Pretty shabby "customer service" Goettl. Not gonna help your referrals from us at all.

Goettl was just out to do a full inspection on our HVAC. The technician Chris Rios arrived on time. He was very professional, courteous, friendly, and efficient. Chris did a thorough complete detailed presentation of his inspection results and recommendations. Chris was outstanding. Would highly recommend.

We made an appt had to wait days with an AC not working properly. Called in morning of appt and told all good. Waited for tech never came. Called in again said appt was moved three hours later due to Technicians running behind. Agency stayed they have this issue all
The time. Refused to send me to a manger. Agent was rude, condescending and had no intention on helping. This call was after I waited on hold, was sent to agent and could hear all the conversations going on in the background and no one would answer, so I hung up and called back. Their customer service is non-existent. Would never even think of calling this company again. Their motto they do things the right way not the easy way should be they don't honor their appointments or their clients. Glad we found out before buying from them.

I highly do not recommend Goettl to anyone! They sold me a lemon 2 years ago and I have nothing but problems with it and now I'm out 10,000 for the purchase and another 881.00 for repairs.

The worst company I have ever dealt with. Wouldn't return phone calls, had my ac down for 3 weeks in AZ summer and had the part for 1.5 weeks and set up an appointment on their own without telling me then just expect to be able to come over whenever to put it in. They did this to me 3 times and I called 4 times to get them here after they said they had the part. Had one of the employees take a picture of my daughters room without asking.

Doing business with Goettl is the worst financial decision I have made in my life. Impressed by their commercials, I contacted them three years ago when my old unit failed and it got close to 100 degrees in my house. They told me the old AC could not be repaired and that I would not be able to find a new one for less than $10,000. I believed them. The heat and an illness may have made me gullible. I should have seen the warning signs when they kept asking me if I was sure I wanted to buy the unit and kept recording my response. I needed repairs only three years after buying the new unit. I waited five days for a repair person. (Local daytime temperatures were 90 to 100 degrees.) The repairman says the unit is great but I am the problem. He says I subject the unit to too much "pressures." I regularly change the filters and seldom set the thermostat below 80 degrees.

Needed bathroom tub shower head and faucet changed. We already purchased the items. Labor only from Goettl $1400 vs $325 for exact same work from different plumber. Also got attic insulation quote from Goettl last year for about $9000. Got it done, same amount of insulation for $5500. Goettl is obviously trying to rip people off.