Goggles4u has a rating of 1.61 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goggles4u most frequently mention customer service, tracking number, and new pair problems. Goggles4u ranks 163rd among Eyeglasses sites.
This company responds to reviews on average within 5 days
No positive highlights yet
The frames can be hit or miss, but over all I have been super happy with my 8 or 9 orders. Glasses that would cost $80.00 or more from Zenni are $40.00. The one issue I did have was taken care of, they issued a credit for equal value so I could order something else. Shipping transit times are a little long, but that's because I pay the minimum shipping. If you need them quicker, pay a little extra.
I have purchased six pairs of glasses from this company and can only wear one pair as the rest of them are sub standard and not fit for purpose. When ever I have complained they have ended up sending me a replacement pair which turn out to be useless. The quality of the lenses is very questionable. I have recently asked for a refund for the last pair I purchased but they are now ignoring my emails and don't want to know! I am completely done with this company and won't every use them again.
I have purchased six pairs of glasses from this company and can only wear one pair as the rest of them are sub standard and not fit for purpose. When ever I have complained they have ended up sending me a replacement pair which turn out to be useless. The quality of the lenses is very questionable. I have recently asked for a refund for the last pair I purchased but they are now ignoring my emails and don't want to know! I am completely done with this company and won't every use them again.
I had purchased from them in the past without any issues. Fast forward 3 years and all 3 glasses I purchased were bad - my optometrist confirmed this. I contacted them and after going back and forth for weeks I ordered higher end polycarbonate lenses and better frames. Once again I was disappointed and cannot use them. I now have 6 pairs to donate. Don't waste your money.
Hello Zoe,
We are regretful to know about your unpleasant experience. Please provide us with your order and contact details so we can look into the issue.
Regards,
-Goggles4u
Significantly less than Zenn*. I ordered three different pairs of glasses. All were correct prescriptions. Great prices (at least 30% less than zen**) and a year later, the glasses are doing fine. I read the other reviews and personally didn; t encounter any problems. Have purchased twice from Zen* and yes, they are superior customer service, but saved a significant amount with Goggles4U and had no problems. Don't forget to googl* coupon codes before payment.
Tip for consumers:
Google coupon codes before paying. Also after your first purchase, they will email you INCREDIBLE discount opportunities. So maybe purchase a low price set and wait for the coupon on the pair that you want all the upgrades for.
Products used:
Prescription sunglasses with different frames. VERY AFFORDABLE and have now been using them for a year, they have held up.
I ordered a pair of glasses and immediately noticed they did not fit well and were of poor quality. The glasses were falling off my face. Frame could not be adjusted at all.
Asked the company for a refund and they kept insisting I pick out a new frame. I did not want to chance a new order being the same so I insisted on a refund which they say they are giving.
The straw that turned me dead set against gettin another pair was the face that when I went to bend over and pick something off the floor, the glasses fell off my face and the lens chipped off a piece and fell off and the frame broke in half. Now that's some poor quality.
No way was I taking a chance on another pair to have the same thing happen.
Hello Wayne,
Sorry to know about your dissatisfaction. Please provide us with your order and contact details so we can look into the issue.
Regards,
-Goggles4u
The last time I placed an order for glasses, the both rx's was made wrong. I called and was told I would get a credit for 2 glasses the next time I placed an order.( with no exp. Date) When I decided to order my glasses, I was told I already received my credit. I Did Not. I spoke to a supervisor and was told there is nothing on file as of today. He didn't even care that I was going to leave this negative feedback. Beware. If you have a problem with the order, your out of luck and money. It's terrible!
Tip for consumers:
If your order is processed correctly, then it's ok. Mine wasn't, and I'm out of luck. No rx glasses that I ordered and no money or credit back. They made a mistake on my prescription and said I would get credit if I re-ordered. Now when I try to re-order the glasses, my credit was removed from my account. Even spoke to a manager. Don't trust them
Products used:
un-usable glasses
I'm in the process of getting my item. Goggles 4u says it's part of a shipment being shipped from overseas. What? China? C'mon, I didn't sign up for this. When all is said an done, my purchase could take 4weeks to get to me. Ridiculous, never again... Tom
Tip for consumers:
No
Products used:
Sunglasses
Hello Thomas,
Thank you for taking time to share your valuable feedback. Please know that with regular shipping options, orders are initially produced in our overseas production located in Thailand. Once the bulk shipment is received at our shipment facility in California, the orders get dispatched to customers via USPS. The usual turnaround time is about 14-21 business days. However, we do have rush service using which customers can get glasses as early as the next day because they get produced in our lab located in California. All of this info is mentioned on the website.
Please share your order and contact details so we can look into the delivery status of your order.
Regards,
-Goggles4u
How in the hell do you create the lense prescription upside-down and not think someone would notice...other than being a sketchy $#*! outfit!
Enjoy my hard earned money. Lesson learned.
Hello Sheilah,
We regret to know that received glasses are not up to par. Our customer support will reach you soon to verify the problem and will resolve it in the best of your interest.
Regards,
-Goggles4u
Copy of communication with the seller:
Steve
There is a very serious design flaw with your product.
I ordered expensive prescription glasses with every added cost option.
They remained in the case YOU sent them to me in, as backup.
On Friday I needed then, took them out of the box and put them on.
They were unusable.
The coating cross-polymerized with the plasticizer used in the foam of the box you sent them to me in and crinkled.
These expensive glasses are thus rendered unusable.
I want a replacement.
Calling yielded zero results.
I am an Engineer in the medical device industry, it is very obvious what has happened here. It is not the first time plasticizers have migrated...all yo need to do is replace the glasses. Had I made the same error in my work, imprisonment and impoverishment would be likely.
Tip for consumers:
This is a design flaw. The packaging they use causes plasticizer migration from the protective case into the coating of the lenses rendering them unusable. I'm an Engineer and well aware of such design flaws, Goggles4U should know this too. They refuse to replace these expensive glasses
Products used:
Prescription eyeglasses
Hello Nate,
Sorry to know about the issue occurred with the glasses. Please provide your order and contact details so we can look into the problem.
Regards,
-Goggles4u
When I first started shopping on goggles 4 you website probably 3 years ago the selection and quality of their glasses was very good for the prices. This past year and a half I have ordered some glasses and they broke within 3 months. I am a person who is not hard on glasses either.
Lately all of the glasses are made very cheap and they all look basically the same. Men's anyway.
Then they have these goofy models on TV making weird faces in order to promote their product. They're actually quite funny.
A few weeks ago I went to Baltimore MD to a flea market and purchased two pairs of frames. They were $5 for each pair. I went to my optometrist four lenses and the
Optometrist assistant couldn't believe that I only paid five bucks for them and she said they were the sturdiest most fashionable frames she had ever seen.
With that said I would rather purchase my frames from now on at a flea market over goggles for U. That again, is because of the poor quality and limited styles.
Terrible glasses the nose pieces were hard and sharp on 2 pairs if glasses and bent the wrong way and cut your face. We asked for new softer ones and the said they dont have any. My husband cant read properly with his progressive lens and the doctor said he doesnt think they are progressive at all. Garbage glasses
Hello Charlene,
Sorry to know about your bad experience. Please provide us with your order and contact details so we can look into the issue.
Regards,
-Goggles4u
Customer service stinks. No one returns emails can't get a hold of anybody on the phone. I have no clue if I got ripped off or what the deal is. If I could give a negative star I would so far.
Tip for consumers:
No
Products used:
Glasses
Dear Customer,
We highly regret to know about your bad experience. Please provide us with your order and contact details so we can look into the issue.
Regards,
-Goggles4u
Paid in full but was Shipped only part of my order. Told me rest of the order was out of stock. Never received the complete order. Now the want me to send a prescription. For READING GLASSES!
The frames can be hit or miss, but over all I have been super happy with my 8 or 9 orders. Glasses that would cost $80.00 or more from Zenni are $40.00. The one issue I did have was taken care of, they issued a credit for equal value so I could order something else. Shipping transit times are a little long, but that's because I pay the minimum shipping. If you need them quicker, pay a little extra.
Hello Paul,
Thank you so much for your valuable feedback. We count ourselves lucky to have wonderful customers like you. Hope to serve you again soon.
Regards,
-Goggles4u
I have purchased there before and were okay with the results. But I just received a new order. It was a replacement for an order I received that was VERY LOW QUALITY! The frames were so wobbly that they wouldn't stay on my face. The replacement glasses were so small that they didn't fit. They were supposed to be XL. I contacted Darrly on the chat feature and basically was told "to bad". Remember, if you order from them to expect very low quality and the sizes are based on a Chinese face.
Products used:
glasses
Hello David,
This indeed not good to know that the received glasses are not a good fit for you. Please share your order and contact details so we can look into the issue.
Regards,
-Goggles4u
This is by far the worst online shopping experience buying eyeglasses. It's almost been a month. My order says shipped, but there is no shipping number and they can't provide one and I keep getting the same generic email again and again. They decided to refund my shipping of $5.95 but there's still no glasses and won't refund my purchase. Do NOT recommend.
Tip for consumers:
Filed complaint w/BBB
Products used:
None, they won’t send my glasses
Dear Denise,
We apologize for the inconvenience you have experienced with your recent eyeglass purchase. Upon reviewing your case, we found that we took immediate action to address the issues you raised.
Firstly, we would like to confirm that we refunded the shipping fee of $5.95, as you mentioned. We understand that this gesture did not fully compensate for the delay in receiving your order, and we sincerely apologize for any frustration caused.
To make amends for the inconvenience, we went a step further and processed an additional refund of $30.00 to your original payment method in hopes that this compensation helps to rectify the situation and demonstrates our commitment to your satisfaction.
Regarding the shipping information, we apologize for any lack of clarity and any confusion caused. Rest assured, we have identified the issue and have now provided a tracking number for your order. According to the tracking information, your package is expected to arrive by Monday. We apologize for any uncertainty and appreciate your patience during this process.
Once again, we deeply regret the inconvenience caused by this experience. We value your feedback, and we are continuously working to improve our processes to prevent such situations from occurring in the future.
If there is anything else we can assist you with, please do not hesitate to reach out to our customer support team. We appreciate your understanding and hope to regain your trust in our services.
Best regards,
-Goggles4u
I love there glasses but I ordered them on Wednesday and it said 10-12 days but then I get an email on Friday night saying now it's 10-12 days I swear there glasses are amazing but shipping messed up.
Tip for consumers:
These glasses are great and cheap but they take a long time so buy in advance
Products used:
Glasses
Hello Ashley,
We appreciate you taking the time to share your valuable feedback. We are trying our best to get the orders delivered within the specified time despite facing delays from postal services. The email you are referring to must be the automated shipping reminder. Please get in touch with our customer support and we will be able to provide you an exact update on your order.
Regards,
-Goggles4u
Had my glasses since April 23, by September 23 the arm just fell off. I contacted their support chat to be told they only give a 15 day warranty. Not great after sales at all. Save your money and use another company.
Products used:
Glasses
Hello Maureen,
We highly regret to know about the issue faced. Please know that we offer 15 days warranty on glasses and all of the info is listed on the website in the help center. We would love to review the case again. Please share your order and contact details.
Regards,
-Goggles4u
I am happy with the quality of the classes and how they were represented on website. However everything was blurry. I have used this same prescription with other online eye glass companies with no issues. When I contacted them about replacement they said the needed original script! That was 8 months ago and I don't have it. I simple copy and pasted the script from my doctor's website. Bad customer service.
Products used:
Eyeglasses
Hello Darren,
Thank you for taking the time to share your valuable feedback. We are highly regretful to know about your dissatisfaction. We see that the case has already been resolved by the customer support team and hope that your replacement glasses will work perfectly fine for you. Our deepest apologies for any inconvenience caused.
Regards,
-Goggles4u
I ordered from this company in the past (2018), good glasses, still have them. Decided to order again - received glasses that provided blurry image and headache. When I called customer service I was told to ship them back (I need to pay for it), and they will send me a replacement. Replacement glasses arrived with similar problems. I asked to refund, shipped glasses back and received less than I paid.
I don't know what happened between 2018 and now, but I would not recommend this company to anyone.
Avoid, and order your glasses elsewhere
Hello Nick,
We highly regret to know that the recently received glasses are not up to par. Please provide us with your order and contact details so we can look into the issue.
Regards,
-Goggles4u
I won't be buying from them again they say hassle free return bunch of crap. They don't offer a prepaid shipping label to return nothing in the policy says I have to pay to return the lenses are defective and I just want to send them back and get a refund most online glasses places give you a prepaid return label. Very unhappy
Products used:
Glasses
Hello Mary,
We regret to know about your dissatisfaction with the received glasses. Please know that we do not provide return label and it is mentioned in our return policy as well.
https://www.goggles4u.com/return-policy
You are requested to share your order and contact details so we can look into the issue.
Regards,
-Goggles4u
I have used direct glasses a few times and been pleasantly surprised at the quality etc so thought any competition would strive for the same but sadly not. My glasses looked OK but after only a short time the arm on one side just came away so I phoned Goggles for u who sent out a replacement pair very quickly but sad to say another arm has broken so I've reordered from glasses direct again and will not be using Goggles for u again.
Hello Vicky,
We regret to know that the glasses were not as per your expectations. Please share your order and contact details so we can look into the issue.
Regards,
-Goggles4u
First pair came with scratches. They shipped a replacement with the same issue. I contacted them for refund. They asked if I tried with wet cleaner. I told them yes, after dry cloth didn't work. Then they said they couldn't refund because I used cleaner which is not recommended. Vver deceitful of them. I guess don't use wet cleaner because they will use that as an excuse not to take responsibility.
Hello Christine,
We highly regret to know about your dissatisfaction. Please share your contact and order details so we can look into the issue and try resolving it for you.
Regards,
-Goggles4u
Frame welding part broken only 3 month old and they not honor defective frame warranty and offer me a 70% off new eye glass. Should have a one year frame warranty.
Don't waist your money. Also they shipped very slow it takes 2~3 weeks.
Tip for consumers:
Cheap eye glass, don't waist your money.
Products used:
Eye Glass
Hello Young,
Thank you for taking time to share your valuable feedback. We regret to know about your dissatisfaction. As per the records, the pair you reported problem with was already issued as a replacement for the order placed back in October last year. Unfortunately, it was no longer under the warranty due to which we were not able to cater the issue. Please know that it is important to report any problems with the glasses within the warranty period so we can have the opportunity to rectify and resolve them. Our deepest apologies for not being able to satisfy your needs. Hope to serve you again in a better way.
Regards,
-Goggles4u
After submitting a review I heard back from Goggles4u.com saying item was in transit I traced the item and it still says label is sitting in California like it said since the 27 of Sept. No change I leave Thursday for a trip I needed the items for a trip how much you want to bet I will not get them
Tip for consumers:
Think twice before using this company
Products used:
Sunglasses
Dear Customer,
We are really sorry to know about your unpleasant experience. Please provide us with your order and contact details so we can look into the issue.
Regards,
-Goggles4u
Placed an order on August 31st. It's September 12th and called about my order, was told it was just leaving China. Totally unacceptable when their website says 10-12 days. These are prescription glasses. Will never patronize this business again. Still no tracking info...
Hello Resana,
We regret to know about your dissatisfaction. Please provide us your order and contact details so we can look into the issue.
Regards,
-Goggles4u
Hello Mark,
We regret to know about your bad experience. Please share your order and contact details so we can look into it.
Regards,
-Goggles4u