• Good Dog

Good Dog

Overview

Good Dog has a rating of 4.12 stars from 235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Good Dog most frequently mention customer service, great experience, and puppy buyers. Good Dog ranks 1st among Dog Breeding sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 72.5%
Positive
66
Neutral
1
Negative
24
116
See all photos
How would you rate Good Dog?
Top Positive Review

“Jan's Shihtzus”

Mark T.
2/6/24

My wife and I could not be happier with the puppy we got from Jan. We acquired him at the age of 4 months and he was already trained for pee pads, sitting and shaking hands! He meshed with the shih tzu we already had at home in minutes and now they are inseparable. He is VERY smart also. All papers were included and the price paid was more than reasonable. My wife and I would highly recommend anyone seeking a shih tzu to consider Jan!

Top Critical Review

“Terrible”

Rita T.
2/8/24

This app is a scam. They offer buyers protection and then don't honor it. I paid a $500 deposit, a $60 plane ticket, a $100 pet in cabin, a $76 dollar vet appointment because the breeder told me the day before she was too busy to get the puppy her 2nd shot, $75 to Uber for a ride to airport, $50 for crate to fly puppy home, plus toys and food for puppy. One hour before I had to leave for airport the breeder messaged me to tell me the puppy got bit by a snake. I have not been refunded any of my money. Please don't use this site!

Reviews (235)

Rating

Timeframe

Other

Thumbnail of user markt2529
1 review
1 helpful vote
February 6th, 2024

My wife and I could not be happier with the puppy we got from Jan. We acquired him at the age of 4 months and he was already trained for pee pads, sitting and shaking hands! He meshed with the shih tzu we already had at home in minutes and now they are inseparable. He is VERY smart also. All papers were included and the price paid was more than reasonable. My wife and I would highly recommend anyone seeking a shih tzu to consider Jan!

Thumbnail of user ritat265
1 review
5 helpful votes
February 8th, 2024

This app is a scam. They offer buyers protection and then don't honor it. I paid a $500 deposit, a $60 plane ticket, a $100 pet in cabin, a $76 dollar vet appointment because the breeder told me the day before she was too busy to get the puppy her 2nd shot, $75 to Uber for a ride to airport, $50 for crate to fly puppy home, plus toys and food for puppy. One hour before I had to leave for airport the breeder messaged me to tell me the puppy got bit by a snake. I have not been refunded any of my money. Please don't use this site!

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Value
Shipping
Returns
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Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Rita,

Thank you for reaching out. We are so sorry to hear about this situation, and are glad to know that a member of our support team is already working through this with you to help you reach a resolution.

We understand that they shared the necessary next steps you’d need to take and documentation we’d need to receive in order to move our investigation process forward. Please do not hesitate to respond directly to our emails with any questions, or give us a call anytime at 855-446-6336. We’re here to help you every step of the way!

Again, we are so sorry to hear about your experience so far, and we look forward to continuing to support you and help you reach a resolution.

Warmly,
The Good Dog Team

Thumbnail of user ruthr1444
1 review
0 helpful votes
March 25th, 2024
Verified purchase

Good dog matched me up with several breeders of the type of dog I was interested in. For protection all communication with the chosen breeder was through good dog and payments were through good dog app. Good dog has their standards that breeders must comply to so there is little chance to be a victim of a puppy scam. The breeder I chose was awesome, I was very pleased with her and I got the cutest and best Pug puppy ever.

Reason I chose this business:

To aid in finding reputable breeders of pugs and to not get taken in a puppy scam.

Thumbnail of user jackr1283
1 review
2 helpful votes
March 17th, 2024

Found the dog we wanted, paid the deposit through the website. My wife flew across the country to pick the dog up. It was a completely different dog. We questioned them... Immediately they refunded our money and left... There will be legal action with the breeder and the website. Just horrible people. There are many other websites out there that are 100% legit... Do not use GOOD DOG... YOU WILL LOSE YOUR MONEY!

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Value
Returns
Quality
Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Jack,

Thank you for reaching out. We’re so sorry to hear that you didn’t have the experience you came to us for, and understand how upsetting this situation must have been.

We take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. As a result of our investigation, this breeder has been removed from our platform.

We understand that a member of our Care team has tried to get in touch with you to share updates on this situation. Please do not hesitate to give us a call back anytime at 855-446-6336 or email us at help@gooddog.com. We’re here to help you every step of the way!

Again, we are so sorry to hear about your experience so far, and we look forward to continuing to support you and help you reach a resolution.

Warmly,
The Good Dog Team

Thumbnail of user skipm50
1 review
1 helpful vote
April 1st, 2024
Verified purchase

From beginning to end I found every person I spoke with to be courteous and very professional. They answer all my questions with care and made sure I thoroughly understood. I will recommend Good Dog to any and all friends who are looking for the perfect pup.

Thank you for your time and participation.

F.J SKIP MASCOLO
The LabFather

Reason I chose this business:

Your reputation with several breeders.

Thumbnail of user pattio65
1 review
1 helpful vote
February 10th, 2024
Verified purchase

I was in search of a puppy for a friend. I found Bea on this site, it was perfect timing! My friend now owns a beautiful puppy to fill the void of losing his other one. The breeder was fantastic about getting in contact with me. I love the fact that Good Dog does the vetting for it's customers.

Reason I chose this business:

Honestly, I found this site by accident. After reading about your breeder requirements I felt confidant is selecting the puppy off this site.

Thumbnail of user barbaram4009
1 review
1 helpful vote
March 25th, 2024
Verified purchase

Good Dog was extremely helpful to choose our fur baby from their listing of reputable breeders. It gave us the confidence in purchasing and bringing our new pet home safely.

Reason I chose this business:

To help find a healthy and lovable pet to be part of our family.

Thumbnail of user johannah115
1 review
3 helpful votes
December 12th, 2023

We had such an amazing experience using Debbie Maness with Your Fuzzy Puppy and her nanny Frieda. My uncle and his family now have the cutest puppy, Pearlie, and she's everything they ever wanted! I would 100% recommend working with them! Thanks again :)

Service
Value
Shipping
Quality
Thumbnail of user harlanmcgowan
1 review
2 helpful votes
January 25th, 2024

My wife and I recently used Good-Dog to find a dog breeder We were looking for a West Highland White Terrier We were reluctant to use online services to find a dog because of no physical contact
Good-Dog paired us with a breeder that was excellent and very knowledgeable with her trade - Deana Raymond was a very good communicator She text us photos at least twice a week of our puppies progress which made our online experience very physical, the photos showed a loving relationship between the breeder and the litter of puppies
We used a transport service that was provided by Deana to get our puppy from Alabama to Seattle The nanny Amanda also made photos of the trip and kept us touch all the way She was very caring she said that Mac didn't give her any trouble at all during the two flights and was very quiet
Mac arrived in good spirit and in excellent heath with shot records up to date and all of his papers in order Deana called us to make sure Mac arrived safely and told us that missing the puppy caused her to shad tears on the way home from the airport Truly a sign of a caring breeder
Working with Good-Dog and Deana Raymond made our online purchase very personal and exhilarating five stars for alll Thank You

Thumbnail of user lloydg114
1 review
4 helpful votes
February 4th, 2024

They do not let you take the service fee off. I even called and they told me it would be on the next page after entering in the card info. However I was then charged and never saw the option for "Friends and Family" at 0 cost. Now they are not responding.

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Lloyd,
Thank you so much for reaching out! We're glad to see that a member of our team was able to quickly assist you and take care of refunding this optional Protection & Support fee for you. Please do not hesitate to reach out if there's anything else we can help you with by emailing help@gooddog.com or calling 855-446-6336.
Warmly,
The Good Dog Team

Thumbnail of user kathrynp652
1 review
1 helpful vote
January 30th, 2024

I was impressed with how quickly they responded to a question. Very professional. Very knowledgeable.

Tip for consumers:
Site was wonderful

Products used:
Purchased a fur-baby

Thumbnail of user claraf102
1 review
1 helpful vote
April 18th, 2024
Verified purchase

I looked at all the breeders that sold F1b Cockapoos. I narrows it down to 3. One retired the parent dog that I was interested in, another didn't respond for several days. Shepherdsfold cockapoos responded and seemed the perfect fit for us. It has worked out great and Christie Peterson was the best. We couldn't be more pleased with our little Sadie!

Reason I chose this business:

To find a reputable breeder

Thumbnail of user mariet703
1 review
4 helpful votes
February 2nd, 2024

I hope that someone learns from my experience. Do not use this website or any of their Breeders. I purchased a 9 week old cockapoo. The breeders paperwork from her vet signed off as healthy and normal in all aspects, including oral cavity and legs/gait. I took him to my vet, who immediately noted an underbite and bow hind legs. My vet issued Unfit for Purchase certificate.
I presented all of this to the Good Dog Care Team Manager. She said the breeders vet said the puppy was fine. So, the congenital defects just happened in 4 days. I had the puppy sent from AR, over 1,300 miles away. I can return him, at my expense and hope that I get reimbursed. The horrible breeder, *, at PineHavenDoodles still has puppies listed on GoodDog site. They haven't even removed her. Statement from GoodDog is that the Breeder meets their standards. Apparently they have no standards.
I can't believe I fell for this.
Please listen to all the reviews unless you want nothing but heartbreak for the future.

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Marie,

Thank you for reaching out. We’re glad that our team has been able to work with you through this issue and communicate with the breeder on your behalf over the past few days

We understand that the breeder has offered you a full refund of your dog payments, as well as additional funds that can be used towards transportation costs of getting the pup back to the breeder.

As our team shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. In line with this process, our team reviewed all documentation provided and determined that the breeder is in compliance with our Community Standards at this time.

We hope this answers your remaining questions, and wish you nothing but the best.

- The Good Dog Team

Thumbnail of user mikeh1804
2 reviews
0 helpful votes
April 18th, 2024
Verified purchase

Our breeder was super responsive and did an amazing job with raising this dog and the logistics for adoption!

Reason I chose this business:

It was so easy to search and filter to your preferred do

Thumbnail of user lauriemyerteach
1 review
0 helpful votes
March 14th, 2024

Found our first dachshund puppy to adopt in January- communicated with breeder weekly as she sent updates and pictures. She was very helpful in answering all questions promptly and sounded very legit. A month before we were to get our puppy she messaged me and said she took him to vet for worming and next day he didn't look well. She took him back to the vet and vet told her to take him back home to be with mother dog. She said he passed away overnight and he passed from fading puppy syndrome. Never hearing about that I goggled it and thought well maybe that was what happened. She said in 5 years she had been breeding dachshunds she never had that happen. I asked if our puppy was the only one who passed and she said yes. She offered to refund money or we could use that deposit to have first choice on next liter- we decided we'd pick another one from next liter. She said they were due any day but after 10 days and checking on when they were coming she said they were born. We picked out another male black and tan because she said there were 4 in this liter. We got weekly updates for 3 weeks because they were born Feb6th. Mind you these messages which started back in January were on a continuing thread on gooddog messages. This past Saturday the messages were all gone and she blocked me because I couldn't reach her in any way- everything I tried to send would not go through. I set up another good dog account through my husbands email and name spelled differently to see if I could contact her through that. It worked- I inquired about new liter pups that she had and got many replies.
This breeder is obviously not legit!, what is Good Dog going to do about my 300$ deposit and fees initially paid in January?

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Laurie,

Thank you so much for reaching out. We’re so sorry to hear that you didn’t have the experience you came to us for, and understand how upsetting this situation must have been.

We’re glad our Care team was able to support you as we worked through this issue towards a resolution and refund. As our team shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. We can assure you that your complaints have been taken seriously and we are actively looking into the program to make sure this doesn’t happen again.

Please feel free to call/text us at 855-446-6336, or email us at help@gooddog.com if there is anything else we can do to support you!

Warmly,
The Good Dog Team

Thumbnail of user hawkfan1959
1 review
0 helpful votes
March 10th, 2024

A puppy we bought through your site was in sorry shape. He was evidently kept in a dirty environment, per our vets opinion. He had eye and ear infections, tape worms, gastrointestinal infection and GRD. He's only 12 weeks old. The picture advertised wasn't the same dog we received. He has turned out to be our rescue puppy, which we still love and adore. I'm going to describe this experience on various social media forums so people know what type of breeders are on your site. You need to do more thorough research on your breeders before allowing them to sell and take money on your platform. You have a great idea but you fail on execution.

I have them a 2 rating instead of 1 only because we love the puppy.

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Rob

We see that a member of our Care team reached out to you to learn more about this situation and take the first steps in working through this issue with you. You can feel free to reply directly to the email we sent you on March 7th, or give us a call back at 855-446-6336.

We look forward to hearing from you so we can help turn your experience into a positive one!

Warmly,
The Good Dog Team

Thumbnail of user justinp906
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

G.D. Was very helpful. They seemed genuinely caring. They searched nationwide for a chessie puppy for me. Although I found one on my own,I was able to use GD to pay the breeder and stay in touch with her through the GD app

Thumbnail of user carolk1901
1 review
1 helpful vote
February 9th, 2024
Verified purchase

We got a delightful small Maltipoo with Big Ears ready for flying. She has a wonderful disposition and is very energetic and fun. The breeder was excellent and took a great deal of care to prepare us and our pup for our new life together.

Reason I chose this business:

Location of breeders close to our home so we could visit the dog before we bought one. Liked the standards established for breeders.

Thumbnail of user judyw1470
1 review
0 helpful votes
February 9th, 2024
Verified purchase

I went in person found the puppy that I would love to have Meka terrific and shares his progress

Thumbnail of user lisah4394
1 review
0 helpful votes
February 9th, 2024
Verified purchase

I had a wonderful experience with Good Dog. I was able to find my awesome breeder and as a result have brought home my dream puppy. I like the fact that the financial transaction is done through the app. I think that is a plus for breeder and seller.

Reason I chose this business:

I found my puppy on the app and felt confident and more secure dealing with a breeder that is part of your network.

Thumbnail of user sherid84
2 reviews
0 helpful votes
February 11th, 2024
Verified purchase

Wonderful Breeder, healthy clean pups, met me so I didn't need to drive all the way north saving time they pup needed to be in the car. We would get another dog from her in a heartbeat!

Reason I chose this business:

I chose Good Dog after I had a puppy scam, there were no puppies they just wanted to cheat me out of money.

Thumbnail of user traceyl338
1 review
1 helpful vote
January 20th, 2024

Don't go through this company or breeders they vetted. I got a very sick 2lb dog the breeder has giardia in her environment my vet Says so. My puppy almost died. I never recieved my 1 year health guarantee or my akc papers. Good dog won't help you! Go to your vet and find a trustworthy breeder!

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Tracey,

Thank you for reaching out. We’re so sorry to hear of your pup’s medical needs. We’re glad that a member of our Care team has been able to work through this situation with you, as well as reach out to the breeder on your behalf.

We understand that there were some issues regarding the transporter you selected and when the puppy would be picked up and dropped off, but we're glad that the breeder was able to keep you updated along the way.

As our team shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly.

Our team, including our staff veterinarian, reviewed all documentation you provided and determined that the pup had a clear health check prior to leaving the breeder, and a clear vet visit after you received her. Based on this, the breeder is in compliance with our Community Standards & abiding by the terms agreed to in their contract at this time.

Again, we are sorry about your pup’s veterinary needs, but are glad to hear about the dedicated care you are providing. We hope this answers any remaining questions you may have.

-The Good Dog Team

Thumbnail of user juliah426
2 reviews
0 helpful votes
February 19th, 2024
Verified purchase

Finding Good Dog was a gift. I felt confident that the Breeders were being held to a high standard. I also felt more confident and safer in the process knowing a reliable Company had my back in the event I needed assistance.

Reason I chose this business:

I chose Good Dog because I liked the vast options with respect to accountable breeders and number of dogs available at the price, location and availability time that worked for me. Having pictures of the puppies and their parents as well as the health history of the bloodline was a sway point for using Good Dog. The flexibility to search for my new dog at my convenience (over time with no pressure) in combination with the security of third party facilitation of the communication between myself and the Breeder (regarding the contract implementation and payment process) was a dream. I liked the ability to make payments and I appreciated the security of the contract. I liked being able to keep in touch with my Breeder while waiting for my pup to be old enough to come home and I loved sharing pictures and hearing updates on my pups life as she grew via this secure website. The customer service Good Dog provides is excellent and the extras with respect to information about what to expect, pup training and even pet insurance are super.

Thumbnail of user raeh44
1 review
13 helpful votes
January 21st, 2022

I believe this could be a great platform for some, and that the breeders on it do adhere to great health and genetics breeding standards, but at the end of the day, we found many even more awesome breeders outside of the platform at a better price, even after including the $500 we put down in deposit for a mini Aussie on Good Dog (+ additional $40 to Good Dog). We did not like the experience with our breeder at all - they told us there was a waitlist, but for the second litter we were on the waitlist for, they repeatedly skipped us or let others skip the line before the 7 week selection timeline she had originally given us - the pups were at the time 2-3 weeks old and hard to even see what they look like in the pictures. Unfortunately Good Dog's policies is mostly there to protect the breeders, so we did not even try to get our deposit back since it states in black and white (the fine print most people don't read through in the excitement of applying up for a new pup) we would not. We also realized after putting the deposit down and our bad experience, most breeders outside of Good Dog don't even charge as much. The breeder on Good Dog was charging $1000-1500 higher for a pup, and $200-$300 more for deposits in the Seattle / Washington area. The breeder we found on Facebook used to be active on Good Dog (we checked that after finding them on our own), was super communicative and professional, and gave us a much better overall experience.

Service
Value
Returns
Quality
Thumbnail of user graceh258
Grace H. – Good Dog Rep

Hi RH,

Thank you so much for sharing your feedback! We’re sorry to hear that you did not have a great experience with your breeder on Good Dog, but we’re so happy we were able to connect with you and that you were able to find a breeder that met your needs!

At Good Dog, our mission is to build a better world for our dogs by supporting responsible dog breeders, educating the public, and promoting canine health. Supporting and protecting our community of both breeders and puppy buyers is extremely important to us. Providing our community of puppy buyers with protection and support during their journey to purchasing a new pup is the most important thing, and we strive to ensure everyone in our community is provided with excellent service. When you make a payment through Good Dog with Protection & Support, you are backed by the Good Dog Guarantee. The Good Dog Guarantee protects buyers in the unlikely event that an issue arises and honors the terms that breeders and buyers agree to together.

Please feel free to email help@gooddog.com or call 855.446.6336 at any time. Thank you again for sharing your feedback - we wish you all the best!

- The Good Dog Team

Thumbnail of user donnal2108
2 reviews
0 helpful votes
February 15th, 2024
Verified purchase

We brought Glori Grace home when she was just 8 weeks old and weighed 6 pounds. Now she is almost 11 weeks old and weighs 10 pounds. She has had most of her shots and will complete them pretty soon. She is so precious and we adore her. She can be a little feisty at times, but then puppies are like that when they are young. We feed her Farmer's Dog food which is the BEST food on the market. Trust me! And she loves it. She has tons of chew toys, 2 pink crates, tons of chew toys and 3 doggie beds. We love on her, hold and pet her all the time and we are a close family. We are so grateful we found her breeder, Paula through you. Glori Grace is the love of our lives!

Reason I chose this business:

You first of all offered a lower price and because her breeder was within driving distance. So glad we found our puppy through ou and our breeder!

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From the business

Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!

Company Representative

Thumbnail of user nicolee728
Nicole E.
Typically responds within 5 days

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