• GoodOrient

Overview

GoodOrient has a rating of 3.7 stars from 23 reviews, indicating that most customers are generally satisfied with their purchases. GoodOrient ranks 211th among Women's Clothing sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
See all photos
How would you rate GoodOrient?
Top Positive Review

“Good Quality”

Aaron E.
8/22/20

The price is quite expensive but it has great color, quality, and print. Really happy with this material. It fits perfectly. I really loved it.

Top Critical Review

“Ripped Off NOT LUXURY GOODS”

L T.
1/26/21

I ordered a silk reversible kung fu jacket but what I was delivered was a cheap jacket with the cheapest silk and it was so poorly sewn together that you couldn't wear it without looking absolutely ridiculous. The silk was even snagged and it is a $155 rag. I went back and forth with the company but they want me to send it back at my own expense through regular mail claiming it is a $20 item so that when it gets lost or they claim they didn't receive it then I really get the screw. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY.

Reviews (23)

Rating

Timeframe

Other

Thumbnail of user lt174
1 review
0 helpful votes
January 26th, 2021

I ordered a silk reversible kung fu jacket but what I was delivered was a cheap jacket with the cheapest silk and it was so poorly sewn together that you couldn't wear it without looking absolutely ridiculous. The silk was even snagged and it is a $155 rag. I went back and forth with the company but they want me to send it back at my own expense through regular mail claiming it is a $20 item so that when it gets lost or they claim they didn't receive it then I really get the screw. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY.

Thumbnail of user joshuac164
1 review
13 helpful votes
October 21st, 2018

Sent wrong dressing gown labeled silk but sent polyester and wrong scarf overcharges I later found the same products cheaper elsewear also messaged them about wrong items sent they asked for photos I sent them and have been ignored for over a week don't wast your time and money

Thumbnail of user joshc140
1 review
15 helpful votes
August 7th, 2018

Fast delivery. I ordered the silver and brown color. Very stylish chinese outfit. I'm size M but I ordered L because usually asian sizes run small, but it is somewhat big now. However it still looked good on me and is very pretty. Very shiny material, good material, good workmanship. Sleeves a bit short, I don't care since I rolled it up 3/4 sleevs. The jacket covered the hip, opened by the sides that gave flexibility to big hips.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeniferr2
1 review
22 helpful votes
December 30th, 2015

I have close to $300 tied up with this incompetent company and this has been going on since Oct. They made me pay for my own return and now are refusing to issue my refund.

The only reason I had to ship it back was because of their mistake; which they acknowledged. They keep passing me back and forth from "Chris" to "Miranda" and both continue to claim their "english" isn't very good. I call BS on the whole thing.

Do not shop here they are looking for ways to steal your money. I have read too many reviews like mine; too bad I didn't see them before I purchased.

Thumbnail of user paulinel32
1 review
2 helpful votes
August 28th, 2018

I received the package yesterday and I was overjoyed at how quickly you were able to process my order. The custom-made dress is perfect and I am so impressed with the beautiful fabric and craftsmanship. Your wonderful customer service and prompt replies to my emails made this transaction so pleasant and easy. Thank you very much for helping to make my wedding dress even more special than I imagined. I will be sure to recommend you to all my friends and I am now your loyal customer. Best to you and the staff at Good Orient. Sincerely

Thumbnail of user tb83
1 review
1 helpful vote
January 3rd, 2017

My VISA was charged two months ago and I haven't received my order or any response from Good Orient. I strongly caution about ordering from this company in China.

Thumbnail of user trishal18
1 review
0 helpful votes
November 7th, 2018

Dear Chris, I received the jacket today and I am speechless - it is really lovely!
I believe I will enjoy wearing it. Thanks a million!

Thumbnail of user yongk11
1 review
7 helpful votes
April 17th, 2017

I am furious with this company! I ordered a chinese blouse 3 weeks before the 2017 Chinese New Year festival, not only did the item arrived very late - one month after CNY, they also delivered the wrong blouse! The customer support guy Chris, advised me to return the item and assure that will do a refund or an exchange. I subsequently spent another shipping fees to return the item. Despite showing my proof of delivery of the returned item, I am yet to receive my refund, it's been two months now! I wrote to them several times, and Chris will respond if you use a different email address, always sounded helpful asking for the tracking number. No matter how many times I repeated the same tracking number and giving the details, subsequently, he will never NEVER respond to you on any update! I tried to call their US toll free number, but the telephone number is not valid. Their 5Ps - customer Protections policies posted on their website were empty promises! And the reviews on their website were all filtered, only positive reviews were posted, please do not be fooled. My damaged is about US100, I wish I have research this company before I place my purchase. I hope the public is well aware of this company - GoodOrient is NOT good at all!

Thumbnail of user jenniferr397
1 review
16 helpful votes
June 14th, 2018

My order had arrived yesterday and I am surprised by the fast delivery! Everything was in good condition and was packaged well! I\'m glad to see a difference from my last order! I will be sure to order from Good Orient again.

Tip for consumers:
Free shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user jdi1
1 review
26 helpful votes
July 12th, 2013

Your review will help others learn about this website.
I bought a tea jar for $69.54 (includes $19 for 7 day shipping) a month ago and they flat out refuse to either deliver my product or return my money. "Chris" kept telling me it was in route, then "Lucie" chimed in and said it would be sent "in a few days" and would I still like it -- AFTER I demanded my money back for fraud once I realized they never even sent it. I emailed Alan Lam, managing Director at *******@goodorient.com and was assured I would get my money back, but I never got it.

Thumbnail of user amyb18
1 review
27 helpful votes
May 17th, 2013

Thank you so much lucie. Please let your supervisors know that you have provided me with excellent customer service. I have already told many of my friends about your site and they will be ordering soon, I will let them know to leave my name in the special instructions box when they make their purchases. Once again thank you and I look forward to working with GoodOrient again in the future when I purchase items from your site. Continue having a wonderful day!

Thumbnail of user janb1
508 reviews
1,293 helpful votes
April 28th, 2013

Site uses a fake VeriSign and fake McAfee logo to suggest their victims that it is a reputable site. Authorize.net and Paypal logos are fake too.

Take care, they are obviously dishonest.

Thumbnail of user michellel30
1 review
22 helpful votes
April 21st, 2013

You have been amazing in your help and support i'm so excited about my kimono dress it will be the perfect peice for mine. I am presently learning the chinese culture from china... i also teach... and this robe and your support will culminate a beautiful day... where is Goodorient.com? wish i would have ordered more... just means festival and my bday is coming...

Thumbnail of user albertm40
1 review
15 helpful votes
March 20th, 2013

Dearest Good Orient, I received the accessory, it is so amazingly beautiful! Thank you so very very much! I have shared your website with my friends and family so they too can have the opportunity to purchase fine quality clothing from you. Heartfelt

Thumbnail of user nicoler12
1 review
20 helpful votes
May 27th, 2013

All I can say is... LOVE, LOVE, LOVE... when I first saw this blouse I knew I had to have it... I was a little apprehensive about ordering it online since I had just recently had a horrible experience with another online retailer... anyway, I decided to take another chance and I was pleasantly surprised. I ordered this blouse and it was literally on my doorstep in roughly a week... I chose the US size 10 in white and it fits perfectly... thanks Goodorient... you guys have a customer for life...!

Thumbnail of user amys35
1 review
29 helpful votes
March 18th, 2013

The delivery was prompt and as a thank you from them the sent colorful little envelops which was nice. I will definitely visit this site again. I love affordable prices.

Thumbnail of user aarone108
13 reviews
2 helpful votes
August 22nd, 2020

The price is quite expensive but it has great color, quality, and print. Really happy with this material. It fits perfectly. I really loved it.

Thumbnail of user maryb70
1 review
10 helpful votes
March 21st, 2013

My parcel came to my home yesterday. All is in order and it is beautiful. Thank you for Your kind help and have a good Holiday.

Thumbnail of user shannane
1 review
10 helpful votes
March 20th, 2013

Excellent product, excellent price and arrived faster than expected. Great Merchant!

Thumbnail of user dennyy
1 review
26 helpful votes
April 27th, 2013

I accidently found this website-GoodOrient, because I was looking for Chinese outfit, after confirming that your company do make outfit for big and tall men, I ordered two suits to test your company. I must say I was impressed with the two suits. The color and fabrics are the colors and fabric I chose and it fit someone of my size perfectly. The shipment was on time and I received them as indicated in the email I received earlier.

I love Chinese outfit especially the shirts and the frog interlock style button. No more worry about losing button, and the fabric, linen is my favorite fabric.

Thank you for the order and expect to see more of my order in the future. Please send me any new style you have.

Thumbnail of user chelseys1
1 review
11 helpful votes
March 18th, 2013

I am so pleased with my purchases and with your service. Even with the "Holiday" there was really no delay in receiving my items. I am so satisfied in every single way. You have a customer for life! Thank you.

Thumbnail of user geraldm22
1 review
11 helpful votes
March 14th, 2013

They were great. Shipment came faster than I thought it would.

Thumbnail of user winniek3
1 review
8 helpful votes
March 26th, 2013

Thank you for the beautiful blouse. It fits my daughter perfectly and she loves it.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Sells Chinese clothing, home furnishings, wedding dresses and more.

Company Representative

Thumbnail of user davydg
Davyd G.

How do I know I can trust these reviews about GoodOrient?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GoodOrient?