• goop

goop

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

goop has a rating of 1.49 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about goop most frequently mention customer service problems. goop ranks 1994th among Women's Clothing sites.

  • Service
    8
  • Value
    8
  • Shipping
    6
  • Returns
    7
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
1
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • How can their customer service be as lacking as it is?
  • I then read the fine print that said it was a pre-order and would not be available for another week or so.
How would you rate goop?
Top Positive Review

“Goop Face & Eye Products are AMAZING”

Andrea W.
6/26/22

I LOVE Goop face/eye products. I diligently follow Gwenyth's morning and evening routines (as shown on the Goop website online videos). I've used the products only for about 2.5 weeks so far and ALREADY notice a large difference in that my bags are much smaller, circles are lighter, and I really don't even see my crowfeet lines anymore. Amazing! Thank you, Gwenyth and your Goop Scientists. My face skin is firmer, cleaner, and brighter than ever. I bought all the morning/evening products with hopes of more moisturized skin, and I ended up with so much more. Please don't ever discontinue your products! Sincerely, Andrea Woll (Fairlawn, Ohio)

Top Critical Review

“Zero value for money”

Bruce B.
2/1/20

Jade vaginal egg $60? Crazy. The same item is on eBay for £3.74 AND you get 3 different sizes. Sorry but Goop is simply a rip-off. Same applies to their other jade and Rose quartz items They also say their ingredients are ethical - no they are not! Rose quartz items come from large quarries in Madagascar where workers are in unsafe conditions and work for pennies. Then they are sent to China and formed in Large factories. Goop LIES and needs shutting down

Reviews (39)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6) order (8)
Thumbnail of user bruceb537
1 review
8 helpful votes
February 1st, 2020

Jade vaginal egg $60? Crazy. The same item is on eBay for £3.74 AND you get 3 different sizes.
Sorry but Goop is simply a rip-off. Same applies to their other jade and Rose quartz items
They also say their ingredients are ethical - no they are not! Rose quartz items come from large quarries in Madagascar where workers are in unsafe conditions and work for pennies. Then they are sent to China and formed in Large factories. Goop LIES and needs shutting down

Thumbnail of user cac8
1 review
4 helpful votes
August 11th, 2021
Verified purchase

I received a broken glass tea kettle today which is disappointing in itself. I then soon discovered that they want to charge me a $10 shipping fee for the return, the company also did not include a packing slip, Lastly in order to return the tea pot I am to repackage it and then stand in line at the US post office. Everything about this experience was just horrible! I won't be shopping Goop at all in the future.

Tip for consumers:
I don't recommend purchasing on Goop due to the experience I had. Upsetting that they want to charge me $10 to return the broken tea pot that arrived here today, plus they did not include a packing slip and on top of that they want me to repackage the item and now stand in line at the post office! I won't be making any future purchases with Goop.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user denettep1
1 review
6 helpful votes
December 2nd, 2021

This has been a nightmare trying to return a purchase. No one, no matter when I call during their so called busines hours will answer the phone. They don't even give you a chance to leave a message. I feel as if I have been taken for my money. The customer service line doesn't work either. I am believing this business is a scam. People, don't buy anything from them.

Tip for consumers:
Don't even think about it.

Products used:
Personal toy

Service
Value
Shipping
Returns
Quality
Thumbnail of user erick12
32 reviews
185 helpful votes
May 19th, 2011

This is Gweneth Paltow's blog, website, shopping network. I'm a big fan of uniquely designed websites (probably more-so than Paltrow herself). The concept of "get", "go", "see" navigation is very clever as is the domain name - G-gweneth OO-her eyes maybe? And P-paltrow. goop.com. I imagine the site is even more meaningful for big fans of the Oscar winning actress. The site is safe for all with no pop-ups or suspicious links.

Thumbnail of user kmf3
1 review
1 helpful vote
January 23rd, 2024

Worst company ever. Horrible product and horrible service. I spent nearly $150 on a vibrating necklace. And it doesn't even vibrate! It won't even hold a charge it won't do anything at all, it's pathetic. And they won't refund me because it said final sale.

Products used:
Nothing, it doesn't work!

Service
Value
Returns
Quality
Thumbnail of user terrtm1
1 review
3 helpful votes
November 24th, 2022
Verified purchase

I have been meaning to write this review for a while but time got in the way.
DONT waste your $50 or $60. The body butter is like something you buy in the $1 store, It is sticky and it sinks.
I love body creams so I feel like I know something about them. I like Gleneth so I trusted her but this is just a money scam for her.

Thumbnail of user jeanner77
1 review
18 helpful votes
January 14th, 2020

How totally disgusting to present a candle referring to your vagina! Who the hell do you think you are, Gwynnie? And why in the hell do you believe that you have the answers to all of life's trials and tribulations? Just STOP trying to prove to the public that you are relevant. You're a total narcissist with nothing but money and crass crap to peddle!
Should have stuck to acting. At best you were decent at that. All women should be offended at this horrific, money grabbing website!

Thumbnail of user teen12
1 review
1 helpful vote
August 23rd, 2023

I made the first order from Goop and bought a detox bath salt and amid acid shampoo & conditioner. I am very surprised that the quality is bad. The bath salt doesn't dissolve and the hard salt irritates my butt skin so bad. I couldn't even sit down in the tub. Shampoo and conditioner, it's nothing special. It's expensive for nothing works. I will never order them again.

Products used:
The detox bath salt
Amid acid shampoo and conditioner

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisr2132
1 review
0 helpful votes
March 23rd, 2023

This takes manufacturing a demand to new levels of ingenuity. It did smell quite nice though. Ouch!

Thumbnail of user carlh435
1 review
2 helpful votes
January 21st, 2022

At $60 a bottle for olive oil I was expecting it to come in good shape. The bottle was completely bent, dented, and distorted. I was hoping it would hold up for the price, super bummed. Took quite a while to ship with terrible customer service and no tracking, my package was put through the ringer before it finally got to me.

Thumbnail of user deed441
1 review
4 helpful votes
March 23rd, 2023

The products are ridiculously over priced. Even if i had a million dollars, i still wouldnt even purchase any. Who buys these things? You can buy a good organic chapstick for like 2 dollars. On goop its like 30 or 40 dollars! Its absolutely insane...guys please spend your money somewhere else and dont get robbed by this greedy
Company

Service
Value
Quality
Thumbnail of user peterw128
1 review
5 helpful votes
June 25th, 2017

I purchased and it was at other locations cheaper withing the month, the products are mostly what they appear, apart for the nasa stickers which was a scam, but they are overpriced

Thumbnail of user ej133
1 review
4 helpful votes
December 25th, 2021

Don't waste your $$$. I purchased the trio lip gloss. One came melted. Used the others and found it very light and didn't stay on at all.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreaw719
0 reviews
1 helpful vote
June 26th, 2022
Verified purchase

I LOVE Goop face/eye products. I diligently follow Gwenyth's morning and evening routines (as shown on the Goop website online videos). I've used the products only for about 2.5 weeks so far and ALREADY notice a large difference in that my bags are much smaller, circles are lighter, and I really don't even see my crowfeet lines anymore. Amazing! Thank you, Gwenyth and your Goop Scientists. My face skin is firmer, cleaner, and brighter than ever. I bought all the morning/evening products with hopes of more moisturized skin, and I ended up with so much more. Please don't ever discontinue your products! Sincerely, Andrea Woll (Fairlawn, Ohio)

Thumbnail of user almak45
1 review
1 helpful vote
August 5th, 2022

So I bought the bath salt, super expensive but fine I guess. Just now I followed all the instructions, put one cup in the bath under warm running water, but it stained the bath AND me black. I had to use special cleaning tools just to get it off, took around 30 minutes for just the bath, and another 20 for me. It's horrible, do not recommend!

Thumbnail of user ldo2
1 review
6 helpful votes
May 10th, 2021

I bought the double sided vibrator. Fully charged, DOESN'T WORK, never used, no returns. $95. What a rip.

Tip for consumers:
Don't buy personal items. Poor quality, no refunds.

Products used:
none. didn't work.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ab1070
1 review
1 helpful vote
March 8th, 2023

No response and terrible customer service. You you pay a fortune and the jar is only half full! Ridiculous!

Thumbnail of user robind224
1 review
8 helpful votes
January 12th, 2020

While browsing the Goop site I decided to take a look at some of her clothing. All I can say is... boooorrring. The site offered a SACK dress with shoulder straps for a whopping $276. Are you KIDDING me? WHO would pay that kind of money for some shift that could easily be sewn in less than an hour for pennies on the dollar! Just INSANE pricing on mundane clothing choices. Evidently Gwenneth believes she can sell this kind of crap for big bucks because she's rich and famous. Anyone who falls for it is just plain stupid. Take the money you would have spent on those boring, wayyy overpriced clothes and give it to someone who needs it.

Thumbnail of user tamb7
1 review
12 helpful votes
January 13th, 2020

Total and utter scam, none of it works. I got some of the crystals for my wife and they are identical to the rocks I get for my fish tank. Stay away, or just pick up a rock from a gravel driveway nearby.

Thumbnail of user nicoleb1836
1 review
0 helpful votes
January 25th, 2022

I ADORE GOOP. Your message is so positive, empowering and accessible to everyone. The podcasts are incredible. The insight, communication and acknowledgement of our human connection is so insightful, generous and transformitive. Thank you! I am soooo grateful. You are not shy to address issues around aging and sexuality. You face the taboo. Thank you.

Thumbnail of user slnewmail
1 review
0 helpful votes
July 11th, 2023

My answer to this question,I believe, is No! I am 67 years of experience. I have 5 child and the last 3 raised the last 3 on my own. 4 are now young women under the age of 30, and on young man, now 32, years of life. Some with college degrees some still working on it, and some are working to afford it. They all have worked two jobs and continue education, full and part-time. With that said, would the information be knowledgeable and benefit to them? No nothing that they could not look up and explore on the Internet themselves. Plus, the prices for products are nothing that they would value to pay so much money for. They are all proud to be Americans. There is nothing there that I would spend my hard-working money for. That I can't find on the Internet for a lower price. The end.

Tip for consumers:
I hope that whoever reads this review knows, can feel, or is open minded to why I can. why did write this review. hooray for the ones that can benefit from this website.

Products used:
Would not buy a thing from this website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user violetb35
2 reviews
6 helpful votes
January 26th, 2021

Purchased a product that had quality issues, multiple email outreaches, no response. How is Gwenyth's name on this?

Thumbnail of user micheller606
1 review
7 helpful votes
February 7th, 2020

So I just had the opportunity to watch Gwyneth Paltrow's GOOP segment on the PRP facial and PDO Threads. I am so disappointed in what I saw. If this segment were to be compared to one of her candle scents it would have to be called This Smells Like My $#*!. What she shows is complete $#*! and not even accurate. Her PRP facial was super super $#*!ty and done with a $#*!ty system that is the equivalent of something you would find in a high school chemistry lab. No safety glasses or mask worn by the provider doing the procedure either. They claim to have done PDO Threads and in reality showed PDO Cogs, not threads. Cogs are a pretty aggressive treatment and NOT a good representation of how easy PDO Thread placement can be. Plus the woman looked horrible after the Cogs were placed. In my personal opinion Gwyneth Paltrow should stick to making candles and if she ever decides to do another segment on PRP or PDO Threads perhaps seek out real professionals who not only do what they say they are going to do, but do it correctly. I firmly believe her segment will scare the $#*! out of my clients and unfortunately prevent them from trying these amazing procedures. I can not stress how horrible this segment.

Thumbnail of user melissaj257
1 review
8 helpful votes
February 19th, 2020

I'm online looking a specific item. A vesper 24k Nekalce. I paid $174.00. The USPS driver never knocked in my door and claimed I wasn't home. Yet I was on the lookout and stayed home just to sign off on this package. I call and arrange a pick up at the USPS center. An hour later I got a notification saying sender requested a return. I go on the website to check my order status and all of my info is cleared and nonexistent. At this point I'm like WTF. I go to call to no avail, I email and it can't even be sent just stuck in que. I have tried to email from multiple accounts and to no avail. This is a $#*!ing scam. Yet they took my funds and have not issued a refund. I'm pissed beyond my control. If you are thinking to order than think again. A wise person learns from others mistakes. SMH in utterly disbelief that I am out if nearly $200.00

Thumbnail of user davids2976
1 review
9 helpful votes
December 13th, 2019

I ordered and I won't to track my order lost the number I tried to contact the company we're is the phone number

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Cutting-edge wellness advice from doctors, vetted travel recommendations, and a curated shop of clean beauty, fashion, and home.

How do I know I can trust these reviews about goop?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about goop?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business