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Gordon's Jewelers has a rating of 4 stars from 4 reviews, indicating that most customers are generally satisfied with their purchases. Gordon's Jewelers ranks 100th among Engagement Rings sites.
Thank you Maria for your fantastic help choosing the perfect ring for myself! You are amazing! I am so happy with my new ring! Muchas gracias Maria!
This is actually about their online store. I ordered this for my mom for Mother's Day. It got here 5/4/21. I was going to give it to her early but wanted to see it first. I opened it to see this really cheap looking heart set. I couldn't locate it on the site. I contacted Gordon's "customer service" dept just to be told "oh so sorry send it back and allow us a month to refund you" So of course I'm taking pictures of this cheap knockoff they sent me before that. I saw it was a Pandora necklace. It's not on Pandora's site because it's from Valentine's Day TWO YEARS AGO. Not to mention it still had the price tag on it listing half of what I paid. I found it on Jared. Sure enough. $57 for the set. And this place charged me $109 and I didn't even get the right merch or have a present in time for Mother's Day. IT'S NOT EVEN A REAL DIAMOND, IT'S CUBIC ZIRCONIA. And it's not even in a Pandora box! It looks like someone pocketed the money for the real jewelry and got rid of a Valentine's present from their ex I showed my mom what I ordered for her vs what they sent me. I ordered something else from a reputable company. It'll be a week late but I bet it's what I paid for and it's much prettier. Needless to say I want a full refund. I'm not paying to ship their mistake back to them. I will never order from them again and will tell everyone I know not to waste their time on this pathetic excuse for a business. The very first photo is what I ACTUALLY ordered which is drastically different from what I got.
This is actually about their online store.
I ordered this for my mom for Mother's Day. It got here 5/4/21. I was going to give it to her early but wanted to see it first. I opened it to see this really cheap looking heart set. I couldn't locate it on the site.
I contacted Gordon's "customer service" dept just to be told "oh so sorry send it back and allow us a month to refund you"
So of course I'm taking pictures of this cheap knockoff they sent me before that. I saw it was a Pandora necklace. It's not on Pandora's site because it's from Valentine's Day TWO YEARS AGO. Not to mention it still had the price tag on it listing half of what I paid.
I found it on Jared. Sure enough. $57 for the set. And this place charged me $109 and I didn't even get the right merch or have a present in time for Mother's Day. IT'S NOT EVEN A REAL DIAMOND, IT'S CUBIC ZIRCONIA.
And it's not even in a Pandora box! It looks like someone pocketed the money for the real jewelry and got rid of a Valentine's present from their ex
I showed my mom what I ordered for her vs what they sent me. I ordered something else from a reputable company. It'll be a week late but I bet it's what I paid for and it's much prettier.
Needless to say I want a full refund. I'm not paying to ship their mistake back to them. I will never order from them again and will tell everyone I know not to waste their time on this pathetic excuse for a business.
The very first photo is what I ACTUALLY ordered which is drastically different from what I got.
Tip for consumers:
DON’T. You’re better off going to a pawn shop or a quarter machine than purchasing anything from here.
Products used:
None. I didn’t even take it out of the box once I saw it was wrong.
Also their site claims a full refund (not including the cost you pay to ship it back to them) but I have not sent it yet so I can’t claim that to be true.
Given the rest of their “customer service” I imagine they won’t be in any hurry about it if I get it back at all.
You are better off buying jewelry from a Pawn shop. This company is the absolute worst! I got my wedding band from them and of course it was overpriced but I love it and didn't have any issues until June of 2020 during the middle of a pandemic! I missed 2 payments and I contacted them so they can remove the 2 late payments and instead of helping with that... They dropped my credit limit although I have been using them for the last 3 years, which caused my utilization to go from 27% to 98% and dropped my credit score. I am so beyond ticked off. DO NOT BUY ANYTHING FROM THEM. Although they are going out of business so don't waste your time with them. Macy's has better jewelry for 1/2 the price.
I love the Veraa Wang Love collection that Gordon's Jewelers carries. The engagement rings are gorgeous and affordable. They have many other great designers as well and they have clearance items that are priced to sell. They offer free shipping on all orders.
Thank you Maria for your fantastic help choosing the perfect ring for myself! You are amazing! I am so happy with my new ring! Muchas gracias Maria!
Tip for consumers:
Maria was so patient and kind the entire time I searched for my perfect ring! Muchas gracias!!!
Jennifer P.
Products used:
I bought the most beautiful and meaningful ring from Maria today!
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Gordon's Jewelers was founded in 1905 and provides a grand selection of diamonds and fine jewelry, including exclusive bridal designs, classic and contemporary styles, and brand-name watches. Necklaces, earrings, bracelets, watches, and rings are available for purchase at various store locations as well as via the online store. Some collections include: Sirena, Everlon, Triton, and Ed Hardy.
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