GoTags

Received one incorrect tag. I emailed customer service and they replied back immediately apologizing for the inaccuracy. I then received the corrected tag quickly. I appreciate a company who takes care of these issues with the customer's best interest. Thank you!

I ordered medical tags from this site that were made of aluminum with the international medical symbol on one side of the tag and my information on the other. The tags included a "silver" ball-type neck chain.

The tags were shipped promptly and arrived in 4-5 days. My information was transcribed accurately. However, where less than the allowable number characters were used on a line, the font was larger than on lines where most or all of the character spaces were used. Thus, the five total lines of font on the tag looked disproportionate to each other. The international medical symbol peeled off after a few weeks and the "silver" chain tarnished as it was actually copper with a chrome-type plating. I contacted the Go Tags via email and an offer was made to replace the tags due to the peeled medical symbol. The font discrepancy, it was explained, was a problem with the etching machine. No resolution was offered for that or the tarnished "silver" chain. I declined the offer to replace the tags. There was no point in that the medical symbol would simply peel again within a few weeks. I continue to use the tags as they are functional for the basic need and the cost was minimal. I would have been happy, however, to pay a little more for better quality, especially with respect to the tarnished "silver" chain

Go tags responded and told me it was "my" mistake, but that they would send me a new tag any way. How kind of them to point out "my" mistake. I'm not saying I didn't make the mistake, I could have. Unfortunately I do not have any proof one way or the other. But that's not the point here. I have worked in customer service for many years and I would have simply said "We are sorry for any inconvenience to you, we will send out a new tag immediately." There in securing a happy satisfied customer who will buy from them again. As it stands I will not. The customer is always right even when they are not.

I recently ordered a dog collar for my 5 month old Chocolate Lab puppy. Turned out it was the same size as the previous one I got him however, I was looking for something larger in size and width he could grow into. This was my mistake not Go Tags but when I asked about the sizes and widths they said they would remake if I was not satisfied. When I finally got around to measuring the old and new collar I realized it was my error but they sent me a new collar in the size I should have ordered at no charge. I worked as a Customer Service Manager for a high tech Redmond, WA company for 16 years so I recognize great customer service when I see it.
Thank you Go Tags I will never order from anywhere else. Put in a new order for my older Golden Doodle today.
Thanks again,
Janet

Got my tag thru Amazon and was very satisfied with the product and fast service. The quality very good and very satisfied with the design and the clarity of the letters and the material also got a cupon for my next buy

At $2 a tag and $3 shipping (they use a $0.44 stamp in a small envelope), you get what you pay for. I was expecting an embossed (stamped) tag. What I got was a disappointing tag with a cheaply applied paint with the information I submitted.

I told them the width of this collar is really small it would be nice for them to twell me since i was on the phone with them for 15 mins and when i check out on line it should give me the size along with the width so i emailed them the response. PLEASE BE ADVISED THAT THE WIDTH IS 3/8 FOR X SMALL well why wasnt that said on my checkout and also the picture looks bigger then 3/8 so no phone call says i am sorry let us fix it nope got nothin. SO HERE MY 1 STAR JERKS

I ordered 3 go tags. I use them for my rosary and my keys. I had lost both of them last year and was very expensive to replace. I thought of a way to mark them. They are very easy to read.