GoToGate has a rating of 1.87 stars from 1,014 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoToGate most frequently mention customer service, full refund, and credit card problems. GoToGate ranks 242nd among Plane Tickets sites.
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A special thanks to Pablo G. I had many questions and he did absolutely great answering all of my questions and concerns. The best customer service I've received. Thank you, keep it up.
I have been trying to get a refund for over seven months. The email exchange with this company is really poor, as soon as they get your money they don't care about you. I am so sad to see these kinds of companies continue to abuse without any accountability. There should be an authority to stop them. I will continue to denounce this on all platforms. A very friendly advice, avoid them.
I have been trying to get a refund for over seven months. The email exchange with this company is really poor, as soon as they get your money they don't care about you. I am so sad to see these kinds of companies continue to abuse without any accountability. There should be an authority to stop them. I will continue to denounce this on all platforms. A very friendly advice, avoid them.
Products used:
Air Tickets
They have received the refunds for my cancelled flight for 31 March 2020 since 23 March this year from Emirates. Until now they didn't reimburse me. I called them 3 months ago. They kept me on the phone for 2 hours. I was told they had instigated the fund and I would get it within 72 hours. After 3 months still no refund. Never buy air ticket from this travel agent again. They are base in Sweden so can only complain to European ombudsman which is hopeless. So be WARN
Tip for consumers:
Don’t deal with this travel agency Gotogate a company based in Sweden
Products used:
N/A
- No notification of flight changes.
- Increased number of connections.
- Delayed arrival time by 3 hours.
Customer service said it would call back and never did. No solution offered, neither instructions for a refund.
Extremely disappointing. Very poor service.
Products used:
flight
The biggest scam of all! They literally charged me 1400$ for nonexistent flight.
After confirming that the money is gonna be refunded back and that I should just go ahead and book a different flight because apparently the first one was a bust.
So I did!
Appears that that's exactly what happened with the second one!
Now 3 weeks after I am without a flight and -3000$ in minus! Because mofos completed both payments and placed a ban on charge back!
How is this even possible!
Tip for consumers:
Go to gate and my trip.com are the same company, be aware that even though you will pay extra so that the refund will be guaranteed, that won’t happen!
Products used:
Flight tickets
The worst airline agent.
I have booked flexible tickets, when I requested to change them they send my request to "another" department requesting be to wait for their call.
After one month nobody has call me back. I have called them more than 15 times mentioning that I need to have my new tickets in order to extent my visa but nobody cares. The only reply is "we will call you". Although I have requested to speak to supervisor, they endured me that supervisor will call me but again nothing.
Hello,
We sincerely apologize for the inconvenience that has been caused to you, and we would never want our customers to go through a bad experience. We request you to share the order number so we can assist you accordingly. Thanks.
Best Regards,
Gotogate
A special thanks to Pablo G. I had many questions and he did absolutely great answering all of my questions and concerns. The best customer service I've received. Thank you, keep it up.
Viajo en grupo y una de las parejas tiene inconvenientes con uno de los itinerarios. Se compró el seguro de vuelo pero nadie responde 😡😡😡😡😡😡 tendré que viajar sola. Es inaudito que no ayuden a pesar de pagar seguro. Mal pésimo servicio al cliente. Espero que no tenga más problemas el día del viaje. Solo ofrecen seguros y no ayudan a resolver nada
Will never be using GOTOGATE again. They ruined my holiday on top of that said they will get my refund and charge me £30 which I agreed to then after 5 months instead of deducting £30 they took £141.06 apparently its there company policy and when I rang up to complain they said they don't take complaints over the phone. Been cheated out of my family holiday and money. My advice please stay well clear of this company
I read reviews for Go To Gate before purchasing. I purchased round tickets for Royal Air Maroc from them Twice. November 2023 and February 2024 because the pricing was economical. I did not have any issue. My tickets were non refundable as stated on their website and I read their policy so I knew what to expect. I made sure to check the confirmation they provided on the Airline's direct website and my ticket pulled up. Luckily for me I did not have to change my flight date and their were no delays or cancelations by the airline. Go To Gate also sent me an email reminder regarding my upcoming trips.
This is the #1 worst company ever! Terrible customer service! How come this company exist on earth? Only dumbs and unprofessional s work at this place (not even worth to call a company). Purchased a flex tkt allowing me for changes and still they want to charge 1k per passenger! The explanation was total non sense. These ppl are terrible! Stay away from GoToGate! Worst experience ever! Juan's explanation made no sense, he was very repetitive, he didn't even believed what hi was saying! Terrible company!
Airline cancelled my flight the same day I made the booking. Airline refunded GoToGate and they refused to release it to me until I payed their "assisted fee" of $21/person. Customer rep was terrible, just repeated lines from a script and said no one in the world could ever waive the fee. Had no choice but to pay the fees as they were holding my money hostage. Never ever using this service again. Will report them to BBB.
I am so so disappointed with gotogate after I booked tickets for me and my wife, with kids.
I was left stranded at the airport, after gotogate claiming they booked my tickets with lift airline.
I had to to buy new tickets from my pocket with another airline after lofts air line said they didn't get any bookings for me,.
Even their call centre told me to buy myself another tickets, some even dropped the phone for me.
Disappointing
I was not allowed to get on board as I was not informed in-time to undergo PCR test for COVID19. Now being at Narita airport, I wished this ticket be shifted to next day or let me know about its full refund. But no feedback.
After getting quick help, I could have moved for buying new ticket or stayed one day more near airport to board an alternatively arranged booking.
They have one of the worse customer services I have ever seen. They lie to you when you contact them and intentionally don't complete some of the bookings online and tell you things like it is in a pending state. Wait a 72 hours and it will send confirmation. If you wait any period of time and call them especially if it is on a holiday, their answer is it didn't go through you can rebook, knowing that they have raised the rate at least 60 dollars. And it is an endless loop. Complete incompetent Customer Service!
Tip for consumers:
CROOKED!!!!
Products used:
Flight. They charged the cards, and claimed that it was pending. Then later said it wasn't pending and I would get the confirmation in a few hours. After hours passed they claimed they never completed and offered me the ticket for $60 more.
These guys use an old trick: the flight itself is 1-2$ cheaper than other sites, but if you add bags, carry on items, or any other service you will pay 4 times the amount for that service. So you end up with a totally outrageous price for the ticket.
When trying to cancel a ticket they will ask for an outrageous fee for the cancellation, so you will end up losing most of the ticket price.
Products used:
Flight ticket
Extremely disappointed! GoToGate was supposedly denied access to Thai Jet Air and Thai Air Asia, so they couldn't honor the flexible ticket. Because they couldn't help me with my flight changes, they offered to refund my flight only, and not the additional services they promised-- flexible ticket, seat reservations... I lost $200 dollars and will NEVER use this company again and regret not paying attention to the reviews in the first place as they only have 1 star! Go figure! On top of all of this I incurred expensive international call fees as I was put on long holds many times.
Products used:
nothing
They book your ticket at the last minute so hold onto your funds. Requests for changes or refunds are pathetically expensive. Refunds for cancelled flights are almost never given or conditions so difficult you give up. Never use this immoral agency
I booked a flight with this scam company. Luggage was included in that reservation. I went to checkin but the airline said i only had a flight but buggage! They told me to get in touch with them to request money but this $#*!ty company after hours of calls rejected to pay me my refund. Everyone stay away from this company. There are other reliable companies to purchase your ticket from. Do yourself a favor and save your money and time from these pricks
Tip for consumers:
STAY THE $#*! AWAY FROM THIS SCAM COMPANY!!!!!!
THEY ARE A SCAM!!!!!
THEY WILL STEAL YOUR MONEY AND NOT GIVE YOUR MONEY BACK!!!!!
GO TO GATE IS A SCAM
GO TO GATE IS A SCAM!!!!!!
It took them one year and a half to admit they have to do a refound (probably the flight company refounded to them) and then they send you an email that they will refound in 5 days but they never do.and they don't provide you any bank info to show you they really did the refound.they provide a reference id that your bank can't use to trace the money...If a transaction even exists. Don't expect their help in case you hit an issue.
Products used:
bought the tickets again, directly at the flight company
Gotogate failed to confirm my flight despite booking three weeks in advance and I received an email the night before that the flight was not confirmed. I then booked a flight directly with the same airline. Gotogate refuses to refund the original ticket price for having performed no service at all.
I had booking from BALI to Dallas, after some days they send an email about my flight is cancel and they gave me alternative flught is bali to Las Angeles whish not make any sense, + they asking for $30 more
When i call no one response properly and keep redirecting calls and finally they drop call.
Overall never book with this site its a scam website
Tip for consumers:
Do not book , I said Do not book from this scam site, they will steal your money and keep changing your your bookings intentionally to charge money from your pocket
Products used:
Flight and hotel booking
No customer services whatsoever tried to reach out was held on a phone for 4.5 hrs! Nothing resolved this is god awful company never again!
These people scam your money and charge you more money for a refund or to change flight times, biiig fn scam. Burn the business down
Tip for consumers:
Do not!! I'll say again DO NOT pay for anything on gotogate, it's a big scam
Products used:
Flight ticket
They're practically thieves. My return flight got cancelled. I had to pay another 150$ for rebooking (even though I had a flexible ticket) or pay 60$ for trying to get a refund (not promised). Then I found out that my new booking did not include baggage (the oroginal did) and they wanted another 95$ for it! And a terrible customer service. Stay away!
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
"Hello Salhi,
We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.
Best regards,
Gotogate Team