GotRentalCars.com

I rented a car with this company, I prepaid it. At pick up the rental company (Budget) couldn't find the booking. I had to rent another car for 3 times the amount I booked before. Budget tried to call the company, but nobody picked up the phone, we tried the USA number and the European number several times. Also on email they don't respond. Now the rental has cost me 1700€ for 6 days, a simple car! After several complaints, still no respond! Never rent with this company. It's really a shame!

Was scammed and there is absolutely no way of getting in touch to receive a refund. This should be all you need to know- if you can't get through on the phone and there is no email... they have something to hide. They'll take your money upfront and you MAY get lucky but there are so many problems designed to catch you out and if you ever get charged too much, are unable to pick up the car or have the wrong card etc. you'll never see or hear from them again. True story. Just don't. Actual criminals.

TERRIBLE COMPANY Don't book if you don't have a credit card. Very old fashioned system to get you to book and take a booking fee when you cancel. I cancelled within an hour of booking and they still charged me. The only time it was made clear I needed to pay by credit card was after I had paid.

In October 2021 I booked a car in Las Vegas for June/July 2022 - with free cancellation. The cost, 970 pounds, was due to be taken from my credit card around 18 June. However, I discovered that the money was taken immediately. I cancelled the booking, but my money was not refunded! I telephoned 30+ times but each time it went to voicemail. Leaving messages was a waste of time. I also sent 14 emails without response. Eventually, I was refunded by my credit card provider. Avoid at all costs!

Communication terrible and had to go through my credit card company to get a refund, which they had promised within 10 days. The UK telephone number is never answered and they never return messages.
Thankfully had to cancel the booking, as I dread to think what they would have been like if I needed help or assistance. Do not book with them.

When we arrived in French sector Geneva, the Alamo desk was shut despite being able to book this time with GotRenalCars. Thi smeant an expensive night in a hotel in Geneva for the 5 of us. Of course, cannot get hold of anyone eith at Alamo or GotRentalCars. Next morning claimed that booking was no longer valid and could only have much smaller car. Rude and unhelpful. No way to get help. The review I gave in response to their remail requesting feedback suggested that someone would contact be shortly - over two weeks later and no further forward. Don't use them.

Very satisfied, car brand new, upgrad, website easy to use! I did not wait a lot of time at the counter of Miami Airport with my children.

I secured a hire car in Spain through this site. Dont do it... when you go to pick up your motor there is just hastle with the car rental hirers. Better to contact a rental company direct to book your car hire and insurance needs.

Don't bother using this company, they cancelled our booking last minute and still charged us a late fee. Completely unprofessional, they hang up on customers addressing the issue, not worth the stress

I used this site to book a car rental for my trip in PR. It was the best price available. I received a voucher explaining it all. It went smooth at the counter. I will use again

Booked a car hire through this company who are a third party agent for various car rental companies. I selected Budget car rental with GotRentalCars Gold upgrade for a reasonable price. However on arrival to pick up the car Budget had no record of this upgrade (free tank of fuel and 3 drivers). They were kind enough to show the booking and it was as they said even though my email said differently. They kept a copy of the email hoping their system would update itself at some point prior to my return but sadly nothing changed. I ended up out of pocket for the fuel I had used and the payment for the upgrade I never got. BTW Budget were excellent as usual and find no fault with them regarding this (having used them a number of times in the past I always have had great service from them!). I have emailed the customer service team but at this time have had no response and am not holding my breathe for a partial refund - I hope this review will go someway to moving potential customers elsewhere for their car hire needs...

Hi all. We've booked a rental car in February 2023 using Check24 comparison portal. Gotrentalcars (owned by BSP Group) was the provider for Europcar, Pick up location was Frankfurt Airport, drop off Pforzheim in March 2023.
At pick up the Europcar staff told us Gotrentalcars did not transfer the full amount of the lease. So we had to pay the difference of EUR 190 otherwise we wouldn't get the car. OK after a 25 hour flight from AUS you bite the bullet, just to go on with your travel. But we complaint immediately and tried to get an explanation on the same day with Check24 and Gotrentalcars. We have never received a reply or explanation on our emails from Gotrentalcars. Check 24 however confirmed, that Gotrentalcars should have transferred the total lease to Europcar and we would have only to pay the one-way fee at pick up, which we knew about in advance. It took us 4 month and several emails and follow ups with Check24 to finally get our refund.
Summary: Our experience with Gotrentalcars (BSP) - hands off. They are in our opinion a dreadful company. Customer service is a joke. We will never ever book again with them. Would like to give them - ZERO stars

I rented a car for Denver and it went very smoothly at the counter. The rate was the best I could find and the Fox agent hooked me up with an upgrade

Gotrentalcars is a poor 3 party company for making car reservations. They don't know how many cars will be available. If the Dollar, Thrifty or Hertz runs out of cars and cancels your reservation, Gotrentalcars will not return your money. Customer support is a joke. Calls and emails not answered. Main phone number had an answering machine.

Did not fulfil our reservation so left us stranded in Dublin and still out of pocket. Poor customer service. Avoid this company

If negative stars could be "awarded" that would be a more correct score.

I thought I'd gotten this great price from GotRentalCars.com, but BUYER BEWARE!

My initial auto rental search used the consolidator AutoRentals.com, which has proven very reliable over MANY years, but they have screwed up by allowing GotRentalCars.com into their subcontractors.

Apparently GotRentalCars.com sub-subcontracts to less than reliable smaller companies. My particular case happened in Miami, when GotRentalCars subcontracted to Fly N Drive, and huge problems ensued.

Upon arrival at Fly N Drive's questionable (and shared cramped office,) provisions that were NOT online in the Terms and Conditions I'd read online popped up as I filled out paperwork for the rental car. The agent at Fly N Drive would NOT give me written copies of the "exclusions and limitations" I was supposed to be signing in agreement! I specifically asked for copies of the verbal statements he was making, and he said "I can't do that." HELLO! And the statements he was making were NOT in the Fly N Drive terms I read online (and saved screenshots...) Unbelievable. (My sister was there as we became more and more suspicious, and she'll gladly corroborate this account.)

Despite purchasing coverage via the connection between GotRentalCars and RentalCover.com, Fly N Drive wanted me to buy THEIR insurance. If I didn't buy their own insurance, then I had to put a $4000 deposit on my credit card! The GotRentalCars T&C's don't quite explain this, either. I was NOT attempting to use my own car insurance for this, nor was I attempting to use the coverage provided by my credit card, as I normally do with international auto rental agencies.

I refused to take the car after also finding out that I could NOT take it out of the state. LOL! The final blow.

I got reassurances from Fly N Drive that the whole transaction was nullified. The next day, when I called GotRentalCars,com, I got the same VERBAL response, not to worry, full refunds would be in order.

GotRentalCars issued a refund to my credit card for the rental. Despite paying for the insurance coverage via GotRentalCars, RentalCover.com refused to issue the insurance refund. Here's where the ridiculous argument started, GotRentalCars told me I'd have to contact RentalCover.com, and upon doing so, RentalCover.com responded (never any HUMAN via telephone!) that the whole refund had to be done via GotRentalCars.com! Ludicrous! Sending me in circles with no resolution, NOTHING. (And YES, when I hit a brick wall with RentalCover.com, because they ONLY have a website and no customer service telephone contact number, nor any email contact, nothing, I called GotRentalCars.com again, and they had NO SOLUTION.)

I settled the whole thing by providing copious documentation to my credit card company (thank you, Capital One) and at this point, they're even investigating fraud and reporting the incidents to the Better Business Bureau.

Cap One has issued full refunds for the auto rental as well as the insurance, but these are tenuous as they review the 30-40 documents I've submitted.

If you're planning to use this company, make sure you DOCUMENT everything so your credit card company might be able to get your money back when things go wrong!

Very bad company to deal with you can never get in contact with them once you book a car they take your money and that's it it takes weeks to get an email back I booked a car through them and it changes then to bsp auto then who are in France anyway I paid for the car with insurance I had to collect the car off thrifty in fuerteventura Airport.
That's another bad company to deal with who proceeded to tel me after an early morning flight I had no insurance and would not take our email I received from this dodgy company bsp auto said I must pay a further 224 euro for insurance and would not give us a car until we paid this money I was onto bsp auto they said I took out the insurance its nothing to do with them so it's all a big scam they have going the car for 2 weeks in July 23 cost me about 550euro so take my advice and use a reputable company when booking a car I could have rented a nice suv for then money this cost and it wasn't a nice car I got either

This company will take some beating as the worst out there! DO NOT USE! BEWARE, No answer when you phone them, No Customer support, No Help, Absolutely 100% PISS POOR YOU HAVE BEEN WARNED. PLEASE Take my WARNINGS AS IM TRYING TO HELP OTHERS! DO NOT USE SAVE YOUR MONEY.

They will grab your cash and give you a voucher that is not worth the paper it is printed on. Hertz agent would not accept the voucher, emailed GotRentalCars UK (BSP Auto) they just blanked me. Make sure you avoid all subsidiaries of BSP Auto, I believe it is a French company, then you will not get robbed.

Worst car company ever - turns out the insurance they use is actually invalid left with a £680 bill.

I realy recommend this car rental supplier. I just wait a little bit my car at the counter but the car was very nice and the price was very attractive!

I booked the cheapest option available and Popular gave me a free upgrade to fulsize car. :)

BEWARE of using GotRentalCars.com!...
Going through Hell trying to get a refund on a bad rental car with GotRentalCars.com!.
I rented a car through GotRentalCars.com to pick up a Grand Jeep Cherokee in Vancouver on Feb 13th with Routes Car Rental
GotRentalCars.com is a car rental broker & you pay through them but they use various car rental companies to actually pick up your car...
When I made the reservation I told them that my flight was to get into Vancouver at 9:10pm & I would pick up the car at 9:30pm and included my flight number
I got to the shuttle kiosk to call for Routes to pick me up to get the carNo one answered the phone & got a message that their voice mail was not set upThe sign for Routes in the kiosk said they closed at 9:00pmTried 3 different numbers & got the same messageI tried calling GotRentalCars.com also & they were closed as well, so I sent them an email about the situation asking them to call me. Tried for over an hour in the cold & snow calling about 30 times & could not get a human.
Finally gave up & rented a car at BudgetThe only car they had was a compact car at a much greater cost!...
I contacted the French gentleman at GotRentalCars.com the next morning & he told me that Routes was supposed to be open till 11:00 & he would contact them for a refund
When I returned to the airport I took a pic of the sign that clearly showed that Routes closes at 9:00pm & emailed it to GotRentalCars.com
Still didnt hear back from them so I called & the French gentleman again at GotRentalCars.com & he told me that Routes was supposed to wait for me but apparently didnt
He told me that he would issue a full refund & would try to get them to compensate me for the rate increase I had to pay with Budget
NEVER heard back from him & its been over 2 weeks now & still no refund!.
I have NEVER gotten any return emails or phone calls from the multiple times Ive tried contacting GotRentalCars.com and have requested them to call me!...
Have tried calling several times to check on the status of the refund & cant get through & the 2 numbers with GotRentalCars.com will no longer let you leave a voice mail!...
I sent another email & have yet to hear back on the status!...
They never would call or email me back & not once did they ever apologize for my inconvenience!...
Cant tell you how much time Ive wasted on this bad rental car deal! Feel like this is a total scam!...
I called my credit card company & am now disputing the charges!...
After another call, I finally got through to GotRentalCars.com and the Frenchman told me that they did now issue a credit for the rental amount & are still waiting to see if Routes will pay the difference I had to pay with Budget
After I called again, they did finally send me an email that simply stated that my rental agreement was now canceled at no cost
I still have yet to see any refund online with my credit card company
HORRIBLE Customer Service & HORRIBLE experience!
Will leave the appropriate reviews with Yelp & Trip Advisor as well
And contacting the Better Business Bureau too!...
Lots of other rental car companies out there!...
Would certainly think twice about using GotRentalCars.com. FYI