• GotShop.co.uk

Overview

GotShop.co.uk has a rating of 3.28 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. GotShop.co.uk ranks 59th among Marketplace sites.

  • Service
    7
  • Value
    7
  • Shipping
    3
  • Returns
    3
  • Quality
    4

What reviewers want you to know

Positive highlights

  • There's a Facebook group who provide support and help, great networking and a great website.

Critical highlights

  • Unbelievable customer service, no wonder everyone is giving up and leaving gotshop.
  • Service not working for over 6 Months and refuses to give back refunds.
How would you rate GotShop.co.uk?
Top Positive Review

“Cannot fault this new emerging talent!”

wendy e.
1/29/15

Cannot fault this new emerging talent! Was lucky enough to bag a shop during a sale. Made 5 sales so far with little self promotion, so more than got my money back. I'm a prolific craft seller so sell on a multitude of platforms-all other platforms I either pay to promote or am liable for listing fees and/or commission. Because I got a shop early on I have been able to feedback to the site owners and the new website will have all the changes we suggested which will be brill. Really hope it goes from strength to strenth.

Top Critical Review

“Please don't open a shop.”

Sarah D.
2/3/16

This company only responds to positive comments. Numerous of us members are waiting for a refund as they changed policies after being closed for 6 months emailing time and time again to only get ignored. Then they plead on social media for the negativity to stop. If they replied to unhappy customers and gave them their money back for a service they didn't provide people might be more positive. In my opinion this is a selling platform to steer well away from.

Reviews (43)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7) 6 months (6) trading standards (4) facebook group (3)
Thumbnail of user wendye8
2 reviews
22 helpful votes
January 29th, 2015

Cannot fault this new emerging talent!
Was lucky enough to bag a shop during a sale. Made 5 sales so far with little self promotion, so more than got my money back. I'm a prolific craft seller so sell on a multitude of platforms-all other platforms I either pay to promote or am liable for listing fees and/or commission. Because I got a shop early on I have been able to feedback to the site owners and the new website will have all the changes we suggested which will be brill. Really hope it goes from strength to strenth.

Service
Value
Thumbnail of user debbieg22
1 review
22 helpful votes
January 27th, 2015

Gotshop is a brand new selling platform that enables crafters & small businesses to manage, advertise & sell items through their own 'online shop' within the site. It is very easy to set up & manage, very affordable, well managed & the support is outstanding! With gotshop reaching a huge audience through various social media sites as well as other means of advertising, in my opinion any small businesses & crafters would be silly not to join.

Thumbnail of user sarahd98
1 review
96 helpful votes
February 3rd, 2016

This company only responds to positive comments. Numerous of us members are waiting for a refund as they changed policies after being closed for 6 months emailing time and time again to only get ignored. Then they plead on social media for the negativity to stop. If they replied to unhappy customers and gave them their money back for a service they didn't provide people might be more positive. In my opinion this is a selling platform to steer well away from.

Thumbnail of user sallyj18
3 reviews
123 helpful votes
February 23rd, 2016

Service not working for over 6 Months and refuses to give back refunds. Anyone else waiting for refunds please report them to trading standards as they currently looking into gotshop and any extra information will be helpful. To all of you who are looking to open a shop, Stay away! This company is desperate to take your money and you will not get the service your are promised.

Thumbnail of user bethm29
Beth M. – GotShop.co.uk Rep

Hi, this is a very loose statement, and untrue, Gotshop is also working with Trading standards that have agreed our free year is MORE than fair compensation for the 12 week disturbance we encountered due to the developer that is also being dealt with. We have a try before you buy policy for everyone to make their own judgment instead of listening to fake reviews on here.
We also charge no money for this free month and take NO commission or Listing fees.

Thumbnail of user kellys157
1 review
61 helpful votes
April 21st, 2016

Still waiting for a promised refund and very much unlikely to get one. So this is to warn anyone else thinking of joining gotshop DON'T BOTHER. Worst company to do business with, worst customer service ever. I'm totally shocked and out of pocket!

Thumbnail of user zoec19
1 review
11 helpful votes
February 2nd, 2016

At last a selling platform that doesn't allow any copyright products! They really help you get started and are around for constant support helping you advertise your items it has an amazing community feel. I feel really at home there.

Also they are very strict on making sure that items are not copyrighted which is great for those that stick to the copyright laws! Well done Gotshop you have it spot on!

Thumbnail of user billyp19
1 review
19 helpful votes
January 28th, 2015

I've had my gotshop since it opened, as a new selling platform Id highly recommend it.
It's opened up my little craft shop to a whole world of new customers and at a very reasonable price too!
They also advertise in various crafting magazines and all over the Internet so Is great for your business!

In my eyes to turn down the opertunity to join this online community with the support they offer for this price you'd have to be crazy!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ninap13
1 review
75 helpful votes
February 24th, 2016

Me and a group of friends were looking to sell our craft work on-line and we were recommended gotshop on a Facebook group. So I decided to check it out and wanted more info so emailed this company but no reply and emailed a further two times still no reply. So gotshop has lost my potential custom plus my 7 seven friends. You need to sort your email system out.

Thumbnail of user jaynec10
1 review
12 helpful votes
February 1st, 2016

I have a shop on here for my jewellery business and find it very easy to use. They have clear-cut guidelines for photos which has really helped me present my items in the best possible light. I love how easy the site is to use and how friendly and approachable the admin are. Yes they have had issues in the past but these have been worked through and the site is now better than it was before. I'm particularly pleased that they don't allow any copyright items to be sold through them xxx

Thumbnail of user zoen5
1 review
66 helpful votes
March 31st, 2016

The communication is really bad, I wanted more info and emailed and never heard back. Also a friend advised me they don't do any proper advertising, just on Facebook and twitter. Plus the photo rules are too over the top for my liking.

Thumbnail of user cw68
2 reviews
4 helpful votes
March 16th, 2016

I signed up to GotShop close to the beginning, and yes it has taken a bit of time for it to be up and running properly (life's not perfect) but now it's here I am totally happy with it. I like how easy it is to list things, and if you're stuck you can ask for help from the GotShop team. It's clear to find details/shipping etc on the items you're looking at if you're purchasing. It's easy to share links etc. GotShop isn't just one person, it's full of small businesses like mine. It's great :)

Thumbnail of user natalieh11
1 review
22 helpful votes
January 28th, 2015

This wonderful new site has helped my small business grow, a fab modern new platform to share my items on a daily basis with no restrictions I would HIGHLY recommend. Great value for money you will not be disappointed x

Thumbnail of user jol200
1 review
6 helpful votes
March 16th, 2016

I've pretty much been a seller on Gotshop since the beginning, yes there were problems out of the owners control with website designers not doing the job they were paid to do. The owner has been more than fair and kept everybody updated on what was happening. The support we get is brilliant. I can't fault the team at all. People expect Rome to be built in a day but that's just impossible. Every business has it's hiccups along the way, I bet other selling platforms didn't run so perfectly in the beginning either. People just need to be a little more patient and understanding.

Thumbnail of user carlaf8
1 review
89 helpful votes
September 17th, 2015

I signed up in February this year during a offer period they were having, in the past 7 months I can count on 1 hand the number of weeks the site has working to a standard that I could actually use it. Stupidly I gave them chance after chance to redeem themselves and now can't claim through PayPal. They refuse to refund based on their terms & conditions which state 'no refunds' however they have voided their own terms & conditions by not providing the service I've paid for. They won't reply to emails so now I am passing it over to trading standards to deal with. AVOID!

Thumbnail of user kb78
1 review
77 helpful votes
October 3rd, 2015

I bought a subscription for a shop in February 2015. It is now October 2015. In that whole time, GotShop has never been fully functional.
No refunds are being given because apparently it's in their terms and conditions. But if you pay for a service and their part of the contract isn't fulfilled, surely their terms and conditions are void?!
It's an absolutely ridiculous situation.

Thumbnail of user vickiem10
1 review
21 helpful votes
July 15th, 2015

Having sold through Etsy and EBay it's a pleasure to be part if Gotshop. There's a Facebook group who provide support and help, great networking and a great website.

Had been issues but was given SIX MONTHS free! For a couple of weeks out of order, that's customer service at its best!

Exciting to be part of the next big crafty selling platform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherilynh
1 review
14 helpful votes
February 1st, 2016

I have been with gotshop since the beginning. They've had some problems which were unavoidable and the owners have compensated us for the downtime. I love the new and improved site. It makes it so much easier for my customer to see what items have ready to post, with an easy checkout too.
Totally recommend

Thumbnail of user shirleyw47
1 review
13 helpful votes
February 2nd, 2016

I am a seller on Gotshop. The people leaving negative reviews must be talking about a different website! Admittedly there were problems last year but that was down to inept web designers. When the owner decided to take things into her own hands it became a fantastic place to list and sell. I have now made several sales through Gotshop, and having used both Etsy and Folksy, would rate this site so much higher! For starters there is personal backup if you have trouble with your listings. There have been videos created to help to. Plus there are daily shares to promote your items. I couldn't be happier!

Thumbnail of user denised46
1 review
87 helpful votes
February 3rd, 2016

I'm still waiting for a refund which I was promised 3 months ago when the site went down for 5 months or so. What kind of selling platform just goes down for this amount of time, I'm so angry. I lost out in so many sales and had customers wanting to buy my things but the site didn't work. Where's my refund?

Thumbnail of user chellem1
1 review
22 helpful votes
January 28th, 2015

Gotshop is a great selling platform, easy to set up, advertised in national publications and a fab admin team. A full year for £25 ( which if you sell a lot on other platforms you can easily spend in a month) and they don't take commission on your sales. Love it.

Service
Value
Thumbnail of user maggiem7
2 reviews
25 helpful votes
July 29th, 2015

I have had my shop on Gotshop for quite a while, had a few sales and find it very friendly and easy to use and browse... Its had a few teething problems like most new start ups do, but the future I think is looking very promising, I for one am looking forward to many years of busy trading on this delightful community based shop

Thumbnail of user bobbyk16
1 review
79 helpful votes
April 18th, 2016

This crank company is on it's last legs & for good reason - Every aspect of their approach to their platform is flawed. Their website is unreliable, their customer service consists of abuse & bullying, & response time is non-existent. They amend their policies as rapid as night & day to suit their own requirements, & if you don't comply, your posts are taken down. Even if it is clearly an error.

All contact with them is severed deliberately to avoid any responsibility; their Facebook group seems to be the only way to contact them & any questions, queries or problems are treated as negativity & are then blocked entirely. Then there's the E-mail! Non-responsive & therefore pointless. When you are simply trying to find out information or ask for a refund, they completely ignore you. They take the money & run.

I would advise anyone considering doing business via this outlet to look elsewhere. We've had a terrible experience, & nothing but abuse from their end just for trying to understand their (frequently changing) policies. On top of that, their website went down for 6 months. 6 MONTHS!

So in conclusion, I would advise anyone thinking of joining Gotshop to please consider alternatives first. Whenever there is a dispute on 'etsy', they always step in & resolve everything quickly & professionally. You don't have any of these reassurances with Gotshop. It is a great shame because I really wanted to like this selling platform.

I hope this helps other people from going through the dreadful experience we had.

Thumbnail of user hollyc16
1 review
17 helpful votes
July 15th, 2015

I've had my shop since the beginning and love it. Yes there have been issues but I have seen firsthand how proactive the owner has been in trying to get them fixed. The site is going to be amazing after the 2 weeks of improvements are finished. I for one can't wait to see it and get more things on there. Absolutely love it xx

Thumbnail of user peterg96
1 review
84 helpful votes
January 28th, 2016

Total waste of your time and money. They will have no customers left soon the way they are going about it. I waited patiently for ages with all the website problems and closure for 6 months only to have them say my photos are no good now. I can not recreate hundreds of items just to retake photos again to suit this tiny selling platform's silly rules. Had this been made clear to us in 2014 December and was actually a policy when I joined, then that we would fine but it wasn't. They also have a habit of deleting photos that don't confirm to what they think your items should look like in the photos. This is done without any warning or contact with you, not only that they delete the whole listings so hours of work out the window. Save your self money, stress and time and join etsy they don't care how to you take your photos.

Thumbnail of user elainap1
1 review
17 helpful votes
July 15th, 2015

I am both a buyer and seller on Gotshop. All of my purchases have been stress free, easy and good quality. MY sales have also all been easy. It is very good value for money and would reccommend the site to anyone, buyer or seller. The negative reviews here are people who obviously struggle with online selling, maybe gotshop is not for them, but it is certainly for me!

Tip for consumers:
Join the community pages for help as a seller, and also for networking and advertising. Buyers can also use the pages to find shops that stock things they require.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user bethm29
Beth M.

How do I know I can trust these reviews about GotShop.co.uk?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GotShop.co.uk?