GovDirections

Mark was really helpful and knowledgeable...I'm new to government contracting and he made this transition very simple and affordable.

We purchase 1-Year for Job leads for $250.00, after 3-hours on the site I found out they had no job leads that fit our services. I was not aware of a no refund policy. I made a formal request for a full refund; Mark replied No refund. If you read his first response, he said they could adjust the site sets to accommodate what we're looking for but that hasn't happened.
Attached is the response.
Mark Thanks for the follow up, but your explanation is not acceptable, were moving forward on our end to get a full refund, has I stated in an email your service can't accommodate the services we offer. So, pleases refund the $250.00.
Thanks,

Sincerely,

Ouzenne Construction Firm LLC
Paul Ouzenne (Project Manager)
9802 FM 1960 Bypass Rd W, Suite # 245
Humble, Texas *******-3571
Office: *******800
Fax: *******416
Mobile: *******833
E-Mail: *******@ouzenne.com
Texas and Louisiana Project's
www.ouzenne.com

From: Mark Knowles
Sent: Monday, February 13,2023, 7:04 AM
To: Paul Ouzenne
Cc: *******@rfpdelivery.com
Subject: Re: Formal Request Account Cancel

Paul,

I'll be glad to assist but we do not issue refunds once access is granted to our information. Our policy is clearly stated in our User Agreement. It is not hidden nor unclear. Our records indicate you logged in and used our site which contains the product you purchased. Our products are also clearly described, and we provide free use of federal listings so users can examine our delivery of government bids and RFPs.

User Agreement: https://rfpdelivery.com/home/user_agreement

How can we assist to make sure you receive more value? Your recurring charge has been cancelled and no additional payment is due.

Mark Knowles

On Feb 13,2023, at 7:13 AM, Paul Ouzenne <*******@ouzenne.com> wrote:

Good morning, Mark.
This is a Formal Request to cancel the Account and Refund the $250.00 Immediately, your service representative misrepresent your available FRP you have no fields that match what services we offer. Please read the email below I sent you Friday February 10,2023. No one inform us that you have a no refund policy. Until we inform you that we request a full refund after hours of reviewing your services. This payment was Manually Done by Dale.

Thanks

Sincerely,
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Ouzenne Construction Firm LLC
Paul Ouzenne (Project Manager)
9802 FM 1960 Bypass Rd W, Suite # 245
Humble, Texas *******-3571
Office: *******800
Fax: *******416
Mobile: *******833
E-Mail: *******@ouzenne.com
Texas and Louisiana Project's
www.ouzenne.com

From: Paul Ouzenne
Sent: Friday, February 10,2023, 12:44 PM
To: Mark Knowles
Cc: *******@rfpdelivery.com
Subject: RE: Account Cancel
Importance: High

Ok so I'm out of $250.00?
I will discuss with my team Monday morning, because we only had the site for 2- hours and it's not fair because your site can't deliver the bid, we expected for your site TEXAS ONLY if you can correct this setting then make it so and I will review it.
1. ALL FRP: New Bids, Commercial & Residential New Construction and Remodeling Project.
Thanks,

Sincerely,
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<2E6EF014FA1D47E9919DFA725E2074E4[*******].jpg>
Ouzenne Construction Firm LLC
Paul Ouzenne (Project Manager)
9802 FM 1960 Bypass Rd W, Suite # 245
Humble, Texas *******-3571
Office: *******800
Fax: *******416
Mobile: *******833
E-Mail: *******@ouzenne.com
Texas and Louisiana Project's
www.ouzenne.com

From: Mark Knowles
Sent: Friday, February 10,2023, 12:34 PM
To: Paul Ouzenne
Cc: *******@rfpdelivery.com
Subject: Re: Account Cancel

Paul,
I'll be glad to assist but we do not issue refunds once access is granted to our information. How can we assist to make sure you receive the value?

Mark

On Feb 10,2023, at 1:25 PM, Paul Ouzenne <*******@ouzenne.com> wrote:

I subscribe today, but you don't have an enough of Bib, and it's not a good fit for what we're looking for, (Job Leads). Please refund $250.00.
Thanks

Sincerely,
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<2E6EF014FA1D47E9919DFA725E2074E4[*******].jpg>
Ouzenne Construction Firm LLC
Paul Ouzenne (Project Manager)
9802 FM 1960 Bypass Rd W, Suite # 245
Humble, Texas *******-3571
Office: *******800
Fax: *******416
Mobile: *******833
E-Mail: *******@ouzenne.com
Texas and Louisiana Project's
www.ouzenne.com

I was lured in my their initial subscription offer of $39 per year. After the year was up, they automatically renewed me for 783.00. They never sent any type of email or call or notification. And, even though I cancelled a few days after the renewal, they do not offer any type of refund, pro-rated or not.

According to the law in their state of Georgia, they MUST notify subscribers between 30 and 60 days before the automatical renewal comes due.

I tried to call their office multiple times but no one ever answers. Emails are also unanswered.

Why would any company conduct business to make their customers unhappy? The reason these automatic renewal laws are on the books in so many states is to protect consumers from just this sort of thing happening.

Notes: Before making this purchase, it's important to fully understand all aspects of what you're purchasing. Though this is a monthly charge of $250, you are only allotted a certain amount of access (hours) to their staff, so it's important to track the hours they spend assisting you, so you can feel good about the money you spending in the training. Also, this is a monthly recurring charge, which I was not aware of originally when signing up with the lady over the phone.

I worked with a person at the company who assisted me in submitting a few proposals. The time given to assist in the two proposals submissions was extremely helpful, and I'm grateful for the help, for sure; however, after the submission process was completed, the professional relationship felt like it shifted into a more transactional phase, and the support no longer was available at the same capacity. After a few emails that went unanswered, I sent an email through their online platform and was contacted pretty quickly, however, I felt that because it took me reaching out in that way, when we had been corresponding via email, it just didn't sit well with me personally.

I think the platform offers great services for collecting the RFPs, and I do think the 1:1 training was helpful, though like any training, sometimes you have some follow-up questions for clarity that may not warrant another $250 charge, but could be answered easily via email. For me to spend $250 again, I would have liked to have seen the continuation of the professional relationship that I thought had been established.

I will continue to use their service, paying $50 to access RFPs, until I can find another service that offers the equivalent at a lower rate.

Overall, I gave this company a 3 out of 5. Originally, that was a 5 out of 5 but modified my comments to reflect the overall experience.