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GoVets has a rating of 1.4 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. GoVets ranks 314th among Industrial Supply sites.
This company does not typically respond to reviews
Great Company - I purchased several NOCO chargers a few months ago and they were delivered within a couple of days. I'm very happy with my purchase and have returned to make additional orders since that time. Great customer service and fast response. I had a question about my order and reached out and the support Agent (I believe Laura) responded quickly to my ticket submission. I'm able to login to my account on GoVets with the following URL (https://www.govets.com/customer/account/) to view the status of my orders. They also have a Help page where I was able to get in touch with the Chat Support team. I would return because I am not part of the GoVets Medallion Program, which now gives me additional coupon codes that I can use towards future purchases. I am only a Bronze Member now, but it looks like they have some pretty cool Loyalty benefits that would keep customers coming back: https://www.govets.com/govets-medallion-program I am an engineer and I work on the Space Coast of Florida. I used this charger as a trickle charger for my Trolling Motor battery for my boat! Take care! James
Made a purchase. Within 3 minutes of making purchase, received email stating item was out of stock. Long story short, I ended up filing a complaint with my credit card company. The credit card company refunded my total payment. Not a conditional refund, a total refund within 5 minutes of me contacting them. Credit Card company will either eat the charge, or get their money back from GoVets. Just not a good company to do any business with.
Made a purchase. Within 3 minutes of making purchase, received email stating item was out of stock. Long story short, I ended up filing a complaint with my credit card company. The credit card company refunded my total payment. Not a conditional refund, a total refund within 5 minutes of me contacting them. Credit Card company will either eat the charge, or get their money back from GoVets. Just not a good company to do any business with.
Products used:
Ordered a seat cushion that was never shipped.
Absolutely no customer service at all. Tried email, text and phone calls. Do not take the chance that your order will go well. I bought a computer part and suddenly the website said it was out of stock. I got charged anyway and could not cancel my order. My only recourse is to dispute the charge with my bank. I doubt there's a single veteran working there.
Hi Howard,
First off, I want to extend our sincerest apologies for the experience you had. We're always aiming to do right by our customers, and it sounds like we dropped the ball this time. The issues with inventory and lack of customer service you faced should not have occurred. I assure you that we've made tremendous improvements to our systems since that time to prevent incidents like this from happening in the future.
On a brighter note, GoVets has been making strides in the past two years. For starters, we've ramped up our tech to offer a faster, more efficient shopping experience. Secondly, we're back with phone support in 2023, in addition to a top-notch chat support team. And yes, all of our support staff is based right here in the USA.
We'd genuinely appreciate another chance to make things right for you. If you get in touch with our support team and verify your previous order, we'll gladly offer you an extra $20 in store credit. Just mention your order and date/timelines along with my name, Marc, and SiteJabber, and I'll vouch for you.
Thanks for your understanding, and we hope to earn back your trust.
Take care,
GoVets Support
Took the money immediately but did Not ship the product.
After 10 days I inquire about my order. I had being told they are out of stock( STILL ADVERTISED TO BUY NOW!) and reimbursed my purchase.
Is this a serious business or just money transaction with no interest paid?
I order Mobile Stacker & Lift Accessories MPN:******* they tell me waiting 3 months, after that they send me apart of mobile stacker not same the picture they show in website, they charge me $254.38, wtf i can not use that apart, i contact them for return, they don't support label or anything for return, i come ups for return the apart item they send me weight 35lb UPs charge fee $175 when return that item ( im not sure govet money back for me $254.38 when they receive or they take item and never money back for me. They scam be carful
Hello Jin,
After looking into your order (000354258), we see that you reached out to us on 7/26 to return the item. On 8/9/23 we sent you the return details (where to send it back and an RA#). We emailed you again on 8/15/23 and 8/22/23 asking if this had been sent back yet and there was no response from you.
We work very hard getting returns completed in a timely matter, but it does require communication from the customer, too. Please reach out to customer service as soon as possible with the return tracking details from UPS so we can get this completed for you.
Thank you,
GoVets Support
Great Company - I purchased several NOCO chargers a few months ago and they were delivered within a couple of days. I'm very happy with my purchase and have returned to make additional orders since that time. Great customer service and fast response.
I had a question about my order and reached out and the support Agent (I believe Laura) responded quickly to my ticket submission. I'm able to login to my account on GoVets with the following URL (https://www.govets.com/customer/account/) to view the status of my orders. They also have a Help page where I was able to get in touch with the Chat Support team.
I would return because I am not part of the GoVets Medallion Program, which now gives me additional coupon codes that I can use towards future purchases. I am only a Bronze Member now, but it looks like they have some pretty cool Loyalty benefits that would keep customers coming back: https://www.govets.com/govets-medallion-program
I am an engineer and I work on the Space Coast of Florida. I used this charger as a trickle charger for my Trolling Motor battery for my boat!
Take care!
James
Tip for consumers:
They offer free shipping on all of their products. I browsed around and noticed that they have many "heavy" items and pallets that also include free shipping. I also just found that they donate a portion of sales to Veteran NonProfits. They have another part of their site called GoVets Giving (https://giving.govets.com) which includes a directly of Veteran NonProfits that can be my beneficiary. This would be cool if I made tons of purchases online because they donate for me...
Products used:
NOCO Genius Battery. Here is a Link to the item on GoVets: https://www.govets.com/noco**************6808503.html
Here is a quick description of the Product: Automotive Battery Chargers & Jump Starters, Type: Automatic Charger, Battery Maintainer, Automatic Charger/Maintainer GENIUS1
Thank you for the Great Review! We appreciate the feedback and hope that you're enjoying your NOCO Genius Charger!:-) Have a wonderful day. - GoVets
Gain trust and grow your business with customer reviews.
GoVets is the Nation's Largest Veteran-Owned Online Store. We offer millions of products with 100% free shipping within the 48 contiguous United States. Product categories include office supplies, furniture, electronics, industrial tools and equipment, janitorial supplies, etc. Target customers include government buyers (local, state, federal), small to medium size businesses, enterprises, academic institutions, and patriotic consumers. As a socially responsible business, we contribute a portion of each sale to veteran non-profit causes of national significance. GoVets (est. 01/2013) is a BBB-Accredited Business, a VA-Verified Serviced-Disabled Veteran-Owned Small Business (SDVOSB), New York State SDVOB, Florida VBE, & Disabilty:IN SDV-DOBE.
About GoVets
• GoVets is the Nation's Largest Veteran-Owned Online Store
• We offer Millions of Products with 100% Free Shipping
• We serve: Government (Local, State, Federal), Business, Healthcare, Education
• A portion of each sale goes to veteran non-profit causes of national significance
• VA-Verified SDVOSB, New York State SDVOB, Florida VBE, & Disabilty:IN SDV-DOBE
• BBB-Accredited | Established in January 2013 with over a Decade of Experience
Why GoVets?
• A Trusted, Secure, Cutting-Edge, & Adaptable Shopping Platform
• GSA Contract Holder (GS35F301GA) | Federal/State Prime Contractor & Authorized Reseller
• Trusted by over 250K customers, Federal/State Agencies & Authorities across the USA
• 100% Free Shipping, Government Contract Pricing, Tax Exempt Orders, Custom Quotes
• Real-time inventory status from hundreds of warehouses across the USA
• Flexible Payment Options: Purchase cards, Purchase orders, Net30 invoicing, Punch-out
• Compliance with NDAA Section 889 | Shop for Made-in-USA & TAA-Compliant products
• 100% USA-Based Customer Support: Chat, Phone, Email
• Inc. 5000 Fastest Growing Private Companies in the USA: Top 20% (2017), Top 30% (2023)
Our Supply Solutions
3+ Million products help fill your needs:
• Automotive & Vehicle Maintenance
• Building & Construction
• Computers & Electronics Appliances
• Electrical & Electronics
• Facility Maintenance & Cleaning
• Fasteners & Hardware
• Furniture & Office Equipment
• HVAC, Plumbing, & Hydraulics
• Industrial Supplies
• Lab & Scientific Equipment
• Machining & Tooling
• Material Handling & Lifting
• Office Supplies
• Packaging & Shipping Supplies
• Power Tools & Accessories
• Raw Materials & Metals
• Safety & PPE
• Tools & Equipment
• Welding & Metalworking
GoVets is the Nation's Largest Veteran-Owned Online Store. We offer millions of products with 100% free shipping within the 48 contiguous United States. Product categories include office supplies, furniture, electronics, industrial tools and equipment, janitorial supplies, etc. Target customers include government buyers (local, state, federal), small to medium size businesses, enterprises, academic institutions, and patriotic consumers. As a socially responsible business, we contribute a portion of each sale to veteran non-profit causes of national significance. GoVets (est. 01/2013) is a BBB-Accredited Business, a VA-Verified Serviced-Disabled Veteran-Owned Small Business (SDVOSB), New York State SDVOB, Florida VBE, & Disabilty:IN SDV-DOBE.
Hi Larry - Sorry for the later reply since SiteJabber is not really one of the top review platforms out there... but we want to make sure we're address customer concerns on all channels!:-) Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced. Your situation sounds like an unfortunate hiccup in our inventory system, which shouldn't have happened. Typically, our platform is updated in real-time to ensure product availability aligns with what is advertised. It appears that in your case, there was an oversight or a delay in the system updating the availability of the seat cushion.
We understand the frustration that comes with placing an order only to find out it's not available. We are consistently working to improve our inventory management to avoid situations like this. Thank you for also sharing the quick action your credit card company took; that feedback will aid us in refining our own refund processes. We'd love another chance to serve you and make things right. Please know that we're committed to enhancing your shopping experience, and your insights play a significant role in that effort.
So many things have changed about GoVets over the past 2 years... I'm sure you'll appreciate that changes.
- Our Technology is improved. Our site performance and search optimization is constantly being improved.
- Our Customer Support team has been back on Phone support for all of 2023 and our Chat support team is outstanding.
- Our staff (phones, tickets and chats) is 100% USA-based.
- Give us a shot... If you tell our support team your order number (above) and we verify that it's your name, we'll give you an extra $20 store credit to prove it.:-) If they ask you who brought this up, just mention Marc and SiteJabber and I'll vouch for you.
Take care
- GoVets Support