GraciousStyle

DO NOT PURCHASE FROM THIS WEBSITE - ABSOLUTE SCAM! I ordered a set of $400 glasses as a thank you present, I paid what I thought was $55 extra for expedited shipping. I received them smashed in bits, emailed the company EIGHT times with photos included with no reply. Only after saying I would file a fraudulent claim with my credit card and leave a negative review was I replied to immediately, saying that they had no record of me trying to contact them, and only after I sent another 10 photos would they resolve the situation. Please note I included photos of the packaging and broken glass in all my previous emails. I also got another charge on my card 7 days after the damaged package was delivered for $63.47 - FRAUD! PLEASE buy from somewhere else, this company sells nothing unique, only other companies items that you can purchase directly through their site - I wish I had done this and would never shop with them again.

I ordered nearly $1300 worth of goods. Was unable to track on website with my order number, email and log in. I ordered 3 items, 2 of which are a set. I called customer service 12/16 and was told 1/3 items shipped. 2/3 items wouldn't ship until after 12/31, and item 3/3 wouldn't be in until 3/31/2022.
I was put on hold with customer service while agent called the vendor - I asked to cancel the 2 items that had not shipped because I didn't want to wait 3 months to get Dinner Plates while I had Salad plates. I was told I could cancel. Next day I am charged MORE than is on my invoice for the salad plates (although they supposedly weren't in until 12/31) and I was charged almost in full but overcharged but the dinner plates although just 3 shipped. I was told I could get the next 5 in MARCH!

Bernadette, the customer service rep told me Gracious Style was not responsible for giving me incorrect in stock date, or telling me that the plates hadn't shipped, even though I have emails noting my calls and saying I could cancel. So I have to chase down the overcharges with my credit card, deal with inconvenience of returns for order I cancelled (verified in writing by their agent) and for a partially sent order that cannot be filled until March 2022. HORRIBLE EXPERIENCE-I woke up to 6 charges on my credit card, charge, then subtract, 2 overcharges that do not match my invoice. MESS

I've ordered from this company many times, over the years. When they first started, they were an absolute mess of a business, but I ordered from them anyway because they sold some things no one else did. Now, years later, they are still pretty much a mess when it comes to fulfillment. I think they are just a "drop ship" business, with no stock on hand. Does that mean they are blameless for fulfillment delays? No. A company should not accept your order and take your money unless they know they can provide the merchandise within a reasonable time (based on the customer's choice of shipping speed). If an item is back ordered, a customer should be informed of that at the time of purchase. Gracious Home does nothing of the kind. Recently, I was notified a month after I had ordered and paid for an item that the ESTIMATED shipping date is in two months. Three months to fulfill an order? This is not the first time this has happened to me. GH is no longer a unique business, or sole supplier of any product, as they were in the early days. They need to clean up their act and catch up with the (superior) competition.