- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Gradehacker.com has a rating of 2 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases. Gradehacker.com ranks 193rd among Colleges And Universities sites.
I was having last minute surgery and was not going to be able to complete my Spanish class. It was also too late for me to drop the course. I contacted Grade Hacker because I saw a video of theirs on YouTube. I filled out the online questionnaire and spoke with one of the reps the next day during a scheduled appointment with him. I informed him of what needed to be completed and the deadlines. After he reviewed the assignments in the portal, he also completed one of the lessons which I thought was weird since I had not paid yet. I was told the 2 assignments could be completed by the 4 day deadline and they guaranteed an A or B. I was happy, agreed to the information provided and paid the $680 bill that was sent to me. On the last day, I noticed there was no update on the assignments so I messaged him. He told me that the person assigned was still working on them but the lessons always show your progress. It got so close to the assignment due time that I was drugged out from recovery attempting to complete the exam myself. Also the second assignment I paid for them to complete was not completed until 7-8 hours after the due date, the following day. I asked them if they could issue me either a refund or credit since they did not complete the other part I was billed for. They refused to give me a refund and stated because of the short time frame given to complete the assignments, the extent of them, and they supposedly charged me way less than what they were supposed to, they would not issue a refund. They kept the $200 and were dishonest. The only reason I agreed to pay the presented amount is because I was told the assignments, regardless of the extent, could be completed within the time frame given otherwise I would have went with a different company. He also said that he failed to take into account the type of assignments yet they had access to the online source and even completed a part of the lesson before sending me the bill. That is not my fault! Luckily my professor didn't take off too many points and was super understanding. The company is legit but I don't even know if I can say that they produce quality work given the type of assignment I gave them. I WILL NOT be using this company again since they took my money for work they did not complete.
I was having last minute surgery and was not going to be able to complete my Spanish class. It was also too late for me to drop the course. I contacted Grade Hacker because I saw a video of theirs on YouTube. I filled out the online questionnaire and spoke with one of the reps the next day during a scheduled appointment with him. I informed him of what needed to be completed and the deadlines. After he reviewed the assignments in the portal, he also completed one of the lessons which I thought was weird since I had not paid yet. I was told the 2 assignments could be completed by the 4 day deadline and they guaranteed an A or B. I was happy, agreed to the information provided and paid the $680 bill that was sent to me. On the last day, I noticed there was no update on the assignments so I messaged him. He told me that the person assigned was still working on them but the lessons always show your progress. It got so close to the assignment due time that I was drugged out from recovery attempting to complete the exam myself. Also the second assignment I paid for them to complete was not completed until 7-8 hours after the due date, the following day. I asked them if they could issue me either a refund or credit since they did not complete the other part I was billed for. They refused to give me a refund and stated because of the short time frame given to complete the assignments, the extent of them, and they supposedly charged me way less than what they were supposed to, they would not issue a refund. They kept the $200 and were dishonest. The only reason I agreed to pay the presented amount is because I was told the assignments, regardless of the extent, could be completed within the time frame given otherwise I would have went with a different company. He also said that he failed to take into account the type of assignments yet they had access to the online source and even completed a part of the lesson before sending me the bill. That is not my fault! Luckily my professor didn't take off too many points and was super understanding. The company is legit but I don't even know if I can say that they produce quality work given the type of assignment I gave them. I WILL NOT be using this company again since they took my money for work they did not complete.
Gain trust and grow your business with customer reviews.
Hi Alex,
Thank you for providing your feedback and review. As discussed in our call on May 2nd, 2022, the situation was handled incorrectly by our team. In your specific situation, our team made a mistake in originally pricing your custom project's scope.
We firmly believe a client should not be negatively affected by a mistake our team made and have reviewed it internally with everyone involved from the beginning to the end of the process and have taken measures to avoid this from happening again not only with you but also with any other future clients.
As such, we have processed a $200 refund to your credit card payment method for the failure of our team to help by the originally stated deadline. Keep in mind that it can take 5-10 business days for the refund to appear on your end.
We would greatly appreciate another opportunity to work with you and will happily provide you with an additional $200 credit to be applied to any future requests you have with our team.
We hope to work with you in the near future and wish you the best of luck with the rest of your college journey and your speedy surgery recovery.
Thank you,
Gradehacker